The Practice Heart of Hounslow
92 Bath Road, Hounslow, Middlesex, TW3 3LNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Phones Taken Off The Hook
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
If you need to call the practice then forget it! They never answer and when you reach the front of the phone queue, the phone line drops. I’ve called the surgery while I was in reception and no one has picked up even though no receptionist was on the phone. If you are old or invalid and cannot get to the surgery to deal with matters in person than don’t bother registering here.
Visited April 2023
The Practice Heart of Hounslow has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Gareth Browne - Posted on 03 April 2023
I've been a patient with this surgery for a couple of years now but it's only been this last year that I've needed them regularly. Every time I've received advice or treatment they've been brilliant, professional and caring also they're receptionist's are polite too. The only small negative I would mention is getting through on the phone is hard work but I think that's due to the amount of patients they have on their books because they are a very very competent practice.
Visited April 2023
The Practice Heart of Hounslow has not yet replied.
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Review titled Contracting HMC
Rated 3 stars out of 5
by Anonymous - Posted on 20 April 2023
I was very disappointed to wait 63 minutes for my phone call to be answered. But the person I spoke to was very helpful in confirming my repeat prescription had been issued. It is a shame when repeat prescriptions are requested by email that no acknowledgement of receipt nor confirmation that it has been processed is sent back by email, leaving patients anxious and having to endure long phone delays unnecessarily.
Visited April 2023
The Practice Heart of Hounslow has not yet replied.