The Practice at 188
188 Golders Green Road, Golders Green, London, Greater London, NW11 9AYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Cristina - Posted on 14 August 2024
Very caring, compassionate doctor who went out of her way to get me treatment. My experience this time was very good and nothing could have been done better. Very kind she explained everything clearly. The doctor I saw was friendly, and helpful.
Visited August 2024
The Practice at 188 has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Teresa Dentinho - Posted on 09 August 2024
The staff at the reception are very accomoteding, friendly. My experience with the GPS was impeccable 👌
Visited August 2024
The Practice at 188 has not yet replied.
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Review titled Absolutely awful
Rated 1 star out of 5
by Anonymous - Posted on 06 August 2024
I never get the change to my medication for a long term illness on time and so I have had to go to a hospital in central London to get it myself - it took them months before they made any change. I have also never been able to get an appointment and most people are given a date in 1-2 months time despite it being urgent.
Visited August 2024
Review titled The Practice at 188
Replied on 07 August 2024
Dear Patient, Thank you for your feedback. My name is Ryan. I am the Practice Manager at The Practice @ 188 and assume overall responsibility for the safe delivery of our services. I am very sorry to hear of your negative experience with us. As your feedback has been left anonymously, we are unable to investigate what happened and provide a more in-depth response. To this end, I would encourage you to contact us (on 02034746498, by walking into the Practice, or online at www.thepracticeat188.nhs.uk) to arrange a convenient time to discuss your complaint further. It is worth noting that all requests received by the Practice are triaged by a Senior GP. Where the request is determined to need a routine (non-urgent) appointment, this is booked within two weeks. All repeat prescription requests are issued within three working days of the request being received. I do hope you make contact with us to discuss this further so we can investigate what went wrong and gave you cause to complain. Kind Regards. Ryan Bentley - Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 August 2024
I was seen by the GP and she immediately sent me for some tests which gave me peace of mind. Great experience.
Visited August 2024
The Practice at 188 has not yet replied.
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Review titled Great attitude and service
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2024
I can't recommend more Dr she was amazing with my daughter. Checked her very thoroughly snd recommend next steps. Thank you
Visited August 2024
The Practice at 188 has not yet replied.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Good customer service - Posted on 31 July 2024
I called the practice to inquire for blood tests and a consultation, the gentleman on the phone was cordial helpful, educated and very friendly. Same day I got a text to pick up my referral. A very positive response
Visited July 2024
Review titled The Practice at 188
Replied on 31 July 2024
Dear Patient, Thank you for your feedback. We are very pleased to hear that your request was sorted in a timely and professional manner. Your comments will be shared with the team at our next staff meeting. Kind Regards. Ryan Bentley - Practice Manager
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Review titled Horrendous service
Rated 1 star out of 5
by Anonymous - Posted on 18 June 2024
Today, I submitted an e-consult because I had run out of my blue inhaler and desperately needed it as I was struggling to breathe. I received an email instructing me to contact the receptionist. When I did, she told me she could book me an appointment, but it would be after one week. I explained that I couldn't wait that long and asked her to double-check with the doctor, stressing that I might have an episode. The receptionist insisted that there was nothing she could do, as she had clear orders from the doctor. When I asked what I should do if I had a panic attack, she told me to wait. This left me extremely frustrated. We turn to the GP for help in such situations, but I felt rudely dismissed and uncared for. How can you ask someone to wait? This practice is waste of nhs money it should be shut down as the only think they say is wait and also with an attitude
Visited June 2024
Review titled The Practice at 188
Replied on 24 June 2024
Dear patient, Thank you for your feedback. My name is Ryan, I am the Practice Manager at The Practice @ 188 and take overall responsibility for the delivery of services to our patients. I am very sorry that, on this occasion, we fell short of our own standards and your query was not sorted in a timely manner. Since reading your feedback, we have identified who you are and my team have been in touch to rectify the error. I hope the speed of our response provides some reassurance that we remain committed to providing high quality care. Our investigation found that your query did not follow the appropriate pathway due to an internal breakdown in communication with a newer member of staff. This has now been rectified and remedial action implemented to prevent such a situation recurring. If you would like to discuss this further, please do not hesitate to contact me directly. Kind Regards, Ryan Bentley - Practice Manager
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Review titled Thanks Doctor
Rated 4 stars out of 5
by Very long term patient - Posted on 14 June 2024
We've been at this surgery for decades. They don't need me to tell them the place doesn't look great, in fact little changed since we joined in 1980. But brickwork doesn't diagnose things, clinicians do. Just had an excellent session with the senior doctor at the practice, reviewing my various conditions and medication. Used to do this annually before Covid, this is the first time since. There was no specific problem, I just wanted him to look at where I was, my latest blood tests, my medication. He went through everything in great detail, was very reassuring, changed some medication and, for me, benchmarked a day on which I could say, at that point, everything was as much as it should be for someone in their 8th decade. Of course GP's are run off their feet and often don't have time for this sort of thing, but it is very valuable -- much better nudging people towards remaining well, rather than repairing them when they aren't. Thanks for an excellent consultation
Visited June 2024
Review titled The Practice at 188
Replied on 14 June 2024
Dear Patient, Thank you for your feedback. We really appreciate such positive comments and are very pleased that you were able to have an in-depth consultation with your GP to provide reassurance. Your comments have been shared with the relevant staff. Kind Regards, Ryan Bentley - Practice Manager
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Susan - Posted on 20 May 2024
I have been registered at this practice for approximately thirty-five years and have always received excellent medical care. I phoned for an emergency appointment last week and was offered an "in person" appointment, within a few hours of my call. The doctor was absolutely brilliant and he swiftly dealt with my concern, giving me a full explanation of my condition and totally included me in my treatment plan. The surgery continues to go from strength to strength, with exceedingly knowledgeable, highly skilled, dedicated and caring doctors, a fantastic, very personable and approachable Practice Manager, who has implemented some well thought out and positive improvements at the surgery and an amazingly good support team. The Practice at 188 is brilliant !
Visited May 2024
Review titled The Practice at 188
Replied on 22 May 2024
Dear Susan, Thank you for your feedback. We are extremely pleased to hear that your urgent medical issue was sorted appropriately and in a timely manner. Your feedback will be shared with our team who all enjoy hearing patients' perspectives on the service we provide. Kind Regards. Ryan Bentley - Practice Manager
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Review titled A grateful patient
Rated 5 stars out of 5
by A grateful patient - Posted on 19 June 2024
Very distressed by appointment confusion from the Royal Free Hospital, the surgery intervened promptly and resolved the problem for me. From the receptionist who listened so patiently to my dilemma to the Practice Manager who was instrumental in sorting the problem, I have nothing but praise and gratitude.
Visited May 2024
Review titled The Practice at 188
Replied on 24 June 2024
Dear patient, Thank you for your feedback. We are very pleased to hear that you had a positive experience with us and we were able to help sort out your hospital appointment, which can be a convoluted process. Your comments have been shared with the team who are always happy to hear about the impact of their work. Kind Regards, Ryan Bentley - Practice Manager