The Portmill Surgery
114 Queen Street, Hitchin, Hertfordshire, SG4 9THContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2023
Brilliant GP Practice Receptionist's are amazing , Helpful , Understanding . Doctors are also brilliant
Visited January 2023
Review titled The Portmill Surgery
Replied on 05 June 2023
Dear patient Thank you very much for taking the time to leave such lovely feedback for our team. It means such a lot to the staff and really helps morale at what is a very difficult time for the whole NHS. I will ensure that your comments are shared with my colleagues and also added to our compliments register! With very best wishes Dr Tara Belcher Managing Partner
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Review titled Incredibly helpful
Rated 5 stars out of 5
by Stephen - Posted on 29 January 2023
On transferring to Portmill and needing medical help, the practice was just brilliant, made it all simple and straightforward, efficient and helpful.
Visited January 2023
Review titled The Portmill Surgery
Replied on 29 January 2023
Dear Stephen Thank you so much for taking the time to leave this lovely review! I am sure that the staff will be delighted and it's great for morale to read this. I will certainly share your feedback. I am so pleased that you found the transfer easy and were able to access appropriate medical help. Very best wishes Dr Tara Belcher Managing Partner
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Review titled Lack of response
Rated 3 stars out of 5
by Anonymous - Posted on 21 November 2022
On 29/10 a vascular surgeon sent me a copy of letter sent to surgery asking for GP to see me having discovered large calcification in abdominal aorta. Have had urgent Doppler scan but still no response by way of an appointment. Very disappointed and worried
Visited October 2022
Review titled The Portmill Surgery
Replied on 22 November 2022
Dear Patient, Thank you for your feedback. Please can you contact the surgery about this either by phone or through our website. I am unable to contact you based on the details in your review. Please mark it for the attention of the Practice Manager. Kind regards, Lindsey Wright Practice Manager
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Review titled Much improved practice
Rated 5 stars out of 5
by Patricia Cowley - Posted on 20 September 2022
I would like all the staff at Portmill Surgery to know that after several months earlier this year, when the access and service was not good and I was not happy compared with the standard I had experienced pre -Covid. However my recent experiences, of which there have been quite a few, have been very good and I wish to congratulate everyone for the improvements I have experienced, from the Reception, the nurses and the doctors.
Visited September 2022
Review titled The Portmill Surgery
Replied on 26 September 2022
Dear Mrs Cowley Thank you so much for taking the time to post this positive feedback, it really does help with staff morale after what has been a difficult couple of years in health care. I am sorry to hear that you did not have a good experience earlier in the year, but delighted to hear that you have noticed improvements from a variety of team members. I will pass this lovely feedback on to the Portmill team. Very best wishes Dr Tara Belcher Managing Partner