The Pinner Road Surgery
196 Pinner Road, Harrow, Middlesex, HA1 4JSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Customer service
Rated 1 star out of 5
by Anonymous - Posted on 21 October 2024
In the phone calls they are talking to their patient very rude, I have called in for an appointment and the line got connected after whole 30mins it’s okay there will be que, but once the call connected they have to be polite but they are very rude and disrespectful. They have switched me to the second person, she is extremely disrespectful, (it sounded like “you are the sick one, I’m not. If you want talk or else you can disconnect”). It felt very bad the customer service has to be polite not this much rudeness. Worst ever experience.
Visited October 2024
The Pinner Road Surgery has not yet replied.
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Review titled Poor Service
Rated 1 star out of 5
by Sanjay - Posted on 27 March 2024
1) They are only good in telephone GP appointment but after that appointment with phlamotobist or nurse is nightmare. Recently After consultation doctor referred me to walking Xray but no priority defined so result will come after 4-6weeks. They should have given urgent remarks so patients report come soon and right treatment start. Waiting for x-ray results because of their negligence since 3 weeks and suffering is continuing. No responsibility in helping patients so patients can diagnosis at early stage and start right treatment through GP or they can send further referrals to hospital. Thinking of changing GP surgery
Visited March 2024
The Pinner Road Surgery has not yet replied.
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 16 January 2024
Long wait for a routine (but necessary) appt. Called on 2024.01.16 and offered an appointment sometime between 09.00 and 12.30 on 2024.02.06. I was offered to call each day at 8.00 for an urgent same day appointment. Used to offer online appointments via Patient Access but it now repeatedly says that the practice does not currently have any appointment slots that can be booked online. I was given incorrect information about what is required to change my address. I had to go to the practice to fill in my medical exemption renewal form and this was lost by the practice.
Visited January 2024
The Pinner Road Surgery has not yet replied.
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Review titled Poor service and no respect
Rated 1 star out of 5
by Anonymous - Posted on 24 August 2023
Wrong information given to the patients, no accountability at all. Manager of the practice is not very helpful either, just finding excuses and apologizing. There is no proper communication between the clinicians and patients. Patient's appointments getting cancelled without informing the patients. Not happy at all with how the service is managed at this surgery.
Visited August 2023
The Pinner Road Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 June 2023
Amazing service, seems like everyone knows what they’re doing and the staff are polite. My issue was dealt with great care and comfort.
Visited June 2023
The Pinner Road Surgery has not yet replied.
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Review titled Excellent intelligent Service
Rated 5 stars out of 5
by Derek Reynolds - Posted on 20 February 2023
Went through my symptoms quickly and efficiently. However, I did not feel rushed. My mind was put to rest with an assurance that if the treatment was not successful to make contact.
Visited February 2023
Review titled The Pinner Road Surgery
Replied on 02 November 2023
Thanks for your feedback. We take your feedback seriously to learn and reflect. It helps us to improve our services.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 21 February 2023
Doctor called me ensure that I am feeling ok about some borderline blood tests. I felt very safe and I liked how the doctor explained stuff to me
Visited February 2023
The Pinner Road Surgery has not yet replied.
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Review titled Fantastic Clinician / GP Service
Rated 4 stars out of 5
by Vinod Kotecha - Posted on 22 February 2023
Excellent Service from GP / Clinician who both gave us advice on the phone with care. Secondly prompt referral for X Rays for my elderly Father. Thank You to all
Visited February 2023
Review titled The Pinner Road Surgery
Replied on 02 November 2023
Thanks for your feedback. We take your feedback seriously to learn and reflect. It helps us to improve our services.
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Review titled Helpful
Rated 4 stars out of 5
by Anonymous - Posted on 23 February 2023
Polite, listening, supportive appointment. Interested doctor who time and had a very pleasant manner.
Visited February 2023
The Pinner Road Surgery has not yet replied.