THE PINN MEDICAL CENTRE
37 Love Lane, Pinner, Middlesex, HA5 3EEContact details and opening times
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Reviews
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Review titled Logging calls with Patches
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2024
There are still issues with raising calls on patches. It is impossible to do so, as I have tried over 3 days. If the practice receptionists are pointing towards using Patches to make requests the system. It is not fit for purpose as I am still unable to get any help from the practice to try to resolve the issue. Will be looking to join another practice now.
Visited August 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 14 August 2024
Dear Patient Thank you for your feedback on the service you have received from The Pinn Medical Centre. We are sorry that you felt our services did not meet with your expectations. Thank you for bringing this to our attention. We would welcome the opportunity to address the concerns you have noted in your feedback. Please do contact the surgery on pinn.mc@nhs.net so that we can discuss your query. Thank you so much for taking the time to leave us your feedback. We will pass your feedback to our management team. Kind Regards Patient liaison Officer at The Pinn Medical Centre
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Review titled Receptionist lied
Rated 2 stars out of 5
by Andrew Beech - Posted on 09 August 2024
I had to return from the pharmacy to get an emergency prescription. I can't divulge why because it's part of an official complaint. What I can say is that the receptionist said a particular member of staff was in a meeting. So I waited for half an hour and gave up. In a phone call with this same member of staff a short while later, she said she hadn't been in a meeting at all. I'm really annoyed I was lied to. If this is a persistent culture it makes me wonder when I'll be lied to in the future. The doctors are great though.
Visited August 2024
THE PINN MEDICAL CENTRE has not yet replied.
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Review titled patchs review
by Anonymous - Posted on 30 July 2024
Had mole on back which had grown and was itchy - tried Thursday and Friday via Patchs at 8.00 am prompt and was told it was closed until 10.00 am. Tried at 10.00 am and was told to try next day at 8.00 am. Same thing happened on Friday, so phoned the surgery who said we would have to try patchs again on Monday. Same thing happened Monday and Tuesday. Both my wife and I tried on different tablets - but told patchs was closed. Finally called the surgery Tuesday after Patchs was closed at 8.01 am! I was 17th in the queue. Hung on for 65 minutes! When I got through I was given an appointment on the same day. Why didn t that happen the first time I called the surgery last Friday. A growing itchy mole could be serious - This really was not at all acceptable. Someone should be checking Patchs is actually functioning.
Visited July 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 31 July 2024
Dear Patient Thank you for your feedback on the service you have received from The Pinn Medical Centre. We are sorry that you felt our services did not meet with your expectations. Thank you for bringing this to our attention. We would welcome the opportunity to address the concerns you have noted in your feedback. Please do contact the surgery on pinn.mc@nhs.net so that we can discuss your query. Thank you so much for taking the time to leave us your feedback. We will pass your feedback to our management team. Kind Regards Patient liaison Officer at The Pinn Medical Centre
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Review titled Wrong infomation
Rated 3 stars out of 5
by Tony desousa - Posted on 10 July 2024
Having had a blood test at pin centre ,now lost. Told to go nwp for bloods only to be told they don’t do them there for docs. Then repeat prescription not Processed ,one week late with no meds.
Visited July 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 17 July 2024
Dear Tony Desousa Thank you for your feedback on the service you have received from The Pinn Medical Centre. We are sorry that you felt our services did not meet with your expectations. Thank you for bringing this to our attention. We would welcome the opportunity to address the concerns you have noted in your feedback. Please do contact the surgery on pinn.mc@nhs.net so that we can try and resolve your query. Thank you so much for taking the time to leave us your feedback. We will pass your feedback to our management team. Kind Regards Patient liaison Officer at The Pinn Medical Centre
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Review titled Caring, effective and efficient
Rated 5 stars out of 5
by Kevin - Posted on 25 July 2024
Contacted my surgery through the Patchs platform and within the hour received back a text giving me details of an appointment that day. The doctor was unknown to me but her care and attention to my condition and the advice she gave was first rate. My answers from the software platform were on the screen in front of her and so there was no need to repeat any information apart from her confirming her diagnosis. In character with the rest of the staff at my surgery, both professional and administrative, she provided a high quality of care.
Visited July 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 29 July 2024
Dear Kevin We would like to thank you for sharing your positive feedback with us about your care you received at the Pinn Medical Centre. We are delighted to hear that your experience with the Pinn Medical Centre was a positive one and that our service and treatment is of high standard. We are also delighted that your health concerns have been addressed by one of our Doctors with great care and attention to your health concerns. We are glad that our staff are professional and are providing high quality care. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. Thank you so much for taking the time to leave us your feedback. We will pass your feedback on to our management team. Kind regards Patient Liaison Officer at The Pinn Medical Centre.
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Review titled Good practice
Rated 4 stars out of 5
by Shaheeda Ladha - Posted on 26 July 2024
The doctor was very thorough with his examination today. I was amazed to hear that he would call me back in five days to see if the medication has worked or not. I was also amazed to get an appointment straight away on the same day.
Visited July 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 29 July 2024
Dear Shaheeda Ladha We would like to thank you for sharing your positive feedback with us about your care you received at the Pinn Medical Centre. We are delighted to hear that your experience with the Pinn Medical Centre was a positive one and that our service and treatment is of good standard. We are also delighted that your health concerns have been addressed by one of our Doctors and that you also being followed up in five days time. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. Thank you so much for taking the time to leave us your feedback. We will pass your feedback on to our management team. Kind regards Patient Liaison Officer at The Pinn Medical Centre.
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Review titled Great practitioners - lousy admin
Rated 3 stars out of 5
by Cassandra - Posted on 08 June 2024
It's like any other NHS establishment. The doctors, nurses and other practitioners are outstanding. The management is a disaster. I had exactly the same experience as reported by another poster on this site has just described; they often fail to expedite repeat prescriptions with the stated 3 day time frame that they specify, meaning that essential medication runs out and you have to make a personal visit; if you are unfortunate enough to turn up on a Friday morning, there are no staff members available because they all have a weekly meeting at that time that takes over two hours!!
Visited June 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 17 July 2024
Dear Cassandra Thank you for your feedback on the service you have received from The Pinn Medical Centre. We are sorry that you felt our services did not meet with your expectations. Thank you for bringing this to our attention. We would welcome the opportunity to address the concerns you have noted in your feedback. Please do contact the surgery on pinn.mc@nhs.net so that we can try and resolve your query. Thank you so much for taking the time to leave us your feedback. We will pass your feedback to our management team. Kind Regards Patient liaison Officer at The Pinn Medical Centre
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Review titled The Pinn medical centre
Rated 5 stars out of 5
by Mrs S - Posted on 16 July 2024
The doctor I saw and am seeing is taking very keen interest in my health and doing whatever is necessary for my health
Visited June 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 17 July 2024
Dear Mrs S We would like to thank you for sharing your positive feedback with us about your care you received at the Pinn Medical Centre. We are delighted to hear that your experience with the Pinn Medical Centre was a positive one and that our service and treatment is of high standard. We are also delighted that your health concerns have been addressed by one of our Doctors. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. Thank you so much for taking the time to leave us your feedback. Kind regards Patient Liaison Officer at The Pinn Medical Centre.
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Review titled Worst Practice
Rated 1 star out of 5
by Anonymous - Posted on 06 June 2024
I am sick and tired of Pinn medical centre, repeated medication policy is three days, most time it takes 7 to 8 days for no reason at all. The medication is not prescribed by any so called doctors in Pinn medical centre. They were prescribed by my consultants. Why it takes longer that 3 working days to be signed by a Dr i don't know. Every time I raised this subject with them I hear " Sorry it should not happened" it still hapening.
Visited June 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 17 July 2024
Dear Patient Thank you for your feedback on the service you have received from the Pinn Medical Centre. We are sorry that you felt our services did not meet with your expectations. Thank you for bringing this to our attention. We would welcome the opportunity to address the concerns you have noted in your feedback. Please do contact the surgery on pinn.mc@nhs.net so that we can try and resolve your query. Thank you so much for taking the time to leave us your feedback. Your feedback will be passed to our management team. Kind Regards Patient liaison Officer at The Pinn Medical Centre
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Review titled Good practice but hard to get appointments
Rated 4 stars out of 5
by Nasima Rawji - Posted on 22 May 2024
I found the doctor very helpful when we get there but I had trouble booking the appointment on the Patches system at it was all booked for several days till I finally wrote to admin.
Visited May 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 17 July 2024
Dear Nasima Raji We would like to thank you for sharing your positive feedback with us about your care you received at the Pinn Medical Centre. We are delighted to hear that your experience with The Pinn was a positive one and that our service and treatment is of good standard. We are also delighted that you were able to get an appointment through PATCHS to see a Doctor to address your health concerns. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. Thank you so much for taking the time to leave us your feedback. Kind regards Patient Liaison Officer at The Pinn Medical Centre.