THE PINN MEDICAL CENTRE
37 Love Lane, Pinner, Middlesex, HA5 3EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Delia Cazzato - Posted on 02 September 2024
My experience was good, the doctor was very through and left feeling content that I was listened to.
Visited September 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 03 September 2024
Dear Delia Cazzato We would like to thank you for sharing your positive feedback with us about your care you received at the Pinn Medical Centre. We are delighted to hear that your experience with the Pinn Medical Centre was a positive one and that our service and treatment is of great standard. We are also delighted that our doctor was thorough and you left the practice feeling listen to about your health concerns. We are glad that our staff are providing high quality care. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. Thank you so much for taking the time to leave us your feedback. We will pass your feedback on to our management team. Kind regards Patient Liaison Officer at The Pinn Medical Centre.
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Review titled Blood Test
Rated 4 stars out of 5
by Sharon Freeman - Posted on 02 September 2024
Receptionist rung me back to arrange a blood test which was impressive. Nurse was on time and took blood very easily from me. Nurse was pleasant and helpful
Visited September 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 03 September 2024
Dear Sharon Freeman We would like to thank you for sharing your positive feedback with us about your care you received at the Pinn Medical Centre. We are delighted to hear that your experience with the Pinn Medical Centre was a positive one and that our service and treatment is of high standard. We are also delighted that you was contacted by the practice to book your blood test and that the Nurse was pleasant and helpful. We are glad that our staff are providing high quality care. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. Thank you so much for taking the time to leave us your feedback. We will pass your feedback on to our management team. Kind regards Patient Liaison Officer at The Pinn Medical Centre.
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Review titled I would choose another practice if I could
Rated 2 stars out of 5
by Anonymous - Posted on 17 September 2024
I have unbearable pain in my knees I hardly can walk, some time knees give in and I fall, tried to make an appointment to see gp to arrange for xrey so I can make appointment with specialist privately as I can not stand the pain any more and can not wait mounts for operation by nhs. I used Patch system as I usually do and get appointment same day, for unknown reason this time I was given appointment in 3 weeks time. I telephoned them and been told you have given appointment there is no appointment before that day.
Visited September 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 17 September 2024
Dear Patient Thank you for your feedback on the service you have received from The Pinn Medical Centre. We are sorry that you felt our services did not meet with your expectations. Thank you for bringing this to our attention. We would welcome the opportunity to address the concerns you have noted in your feedback. Please do contact the surgery on pinn.mc@nhs.net so that we can discuss your feedback further. Thank you so much for taking the time to leave us your feedback. We will pass your feedback to our management team. Kind regards Patient Liaison Officer at The Pinn Medical Centre
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 September 2024
They saw my 2 year old immediately and gave me excellent advice. I am very grateful and feel I have received attentive and prompt care.
Visited September 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 03 September 2024
Dear Patient We would like to thank you for sharing your positive feedback with us about your care you received at the Pinn Medical Centre. We are delighted to hear that your experience with the Pinn Medical Centre was a positive one and that our service and treatment is of great standard. We are also delighted that your 2 year daughter was seen and advice was provided with prompt care. We are glad that our staff are providing high quality care. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. Thank you so much for taking the time to leave us your feedback. We will pass your feedback on to our management team. Kind regards Patient Liaison Officer at The Pinn Medical Centre.
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Review titled All to time and very professional
Rated 5 stars out of 5
by Anonymous - Posted on 02 September 2024
I went for a blood test this morning. The phlebotomist called me exactly on time. She was polite, pleasant and professional. She was skilled and the treatment was virtually pain free. What more can anyone expect? Well done, Pinn and well done NHS
Visited September 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 03 September 2024
Dear Patient We would like to thank you for sharing your positive feedback with us about your care you received at the Pinn Medical Centre. We are delighted to hear that your experience with the Pinn Medical Centre was a positive one and that our service and treatment is of high standard. We are also delighted that you blood test was on time and the phlebotomist was polite, pleasant and professional. We are glad that our staff are providing high quality care. The care of our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us. Thank you so much for taking the time to leave us your feedback. We will pass your feedback on to our management team. Kind regards Patient Liaison Officer at The Pinn Medical Centre.
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Review titled Logging calls with Patches
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2024
There are still issues with raising calls on patches. It is impossible to do so, as I have tried over 3 days. If the practice receptionists are pointing towards using Patches to make requests the system. It is not fit for purpose as I am still unable to get any help from the practice to try to resolve the issue. Will be looking to join another practice now.
Visited August 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 14 August 2024
Dear Patient Thank you for your feedback on the service you have received from The Pinn Medical Centre. We are sorry that you felt our services did not meet with your expectations. Thank you for bringing this to our attention. We would welcome the opportunity to address the concerns you have noted in your feedback. Please do contact the surgery on pinn.mc@nhs.net so that we can discuss your query. Thank you so much for taking the time to leave us your feedback. We will pass your feedback to our management team. Kind Regards Patient liaison Officer at The Pinn Medical Centre
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Review titled Receptionist lied
Rated 2 stars out of 5
by Andrew Beech - Posted on 09 August 2024
I had to return from the pharmacy to get an emergency prescription. I can't divulge why because it's part of an official complaint. What I can say is that the receptionist said a particular member of staff was in a meeting. So I waited for half an hour and gave up. In a phone call with this same member of staff a short while later, she said she hadn't been in a meeting at all. I'm really annoyed I was lied to. If this is a persistent culture it makes me wonder when I'll be lied to in the future. The doctors are great though.
Visited August 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 03 September 2024
Dear Andrew Beech Thank you for your feedback on the service you have received from the Pinn Medical Centre. We are sorry that you felt our reception team did not meet with your expectations. Our intention is only to help patients in the most pleasant and efficient way we can. We have reflected on your comments and have shared your thoughts with our reception team. Please accept our apologies for the miscommunication received from the reception team. Please do contact the surgery on pinn.mc@nhs.net if you would like to discuss this further. We will pass your feedback on to our management team. Kind regards Patient Liaison Officer at the Pinn Medical Centre
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Review titled Appointment Booking System
Rated 2 stars out of 5
by Anonymous - Posted on 27 August 2024
The Patches system which requires you to call or logon at 8am in an attempt to request a GP appointment has caused extreme anxiety for my elderly, widowed mother who wants to see a doctor and is happy to wait a week or 2 if thats what is available . However instead of bookimg online a week or 2 ahead when a slot is available like most other reservation sytems e.g. a table at a restaurant, she has to call at 8am and taker her chances in the queue and might be told all the slots are taken for that day just a few minutes later and to try agaim the following day. This system is stressful for her and fuelled her anxiety levels such that shes often given up trying. This makes me wonder if its designed to minimise people trying but its certainly and extremely non patient friendly sytem. Thankfully I moved from Pinner a few years ago and live in an area where our GP operates a far more practical and normal appointment sytem where you either look online for the next available appointmebt date and time and click on it and secure it ( which can be done anytime of day online ) or you phone the surgery and they tell you whats available. The Pinn patches sytem is so difficult and stressful for the patient in comparison.. My mother is considering paying for a private GP appointment instead or moving GP or worse leaving her medical concern un- investigated. The Pinn may well see many patient as per the response to a similar online complaint I read about patches, thats great but please be clear thats not the issue here, the issue is the booking system has been designed for the service provider, the Pinn's administrative convenience and sadly not the patient trying to access the service. Shame on whoever came up with this system.
Visited August 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 28 August 2024
Dear Patient Thank you for your feedback on the service you have received from the Pinn Medical Centre regarding our online platform PATCHS. We are sorry that you felt our services did not meet with your expectations. We would welcome the opportunity to address the concerns you have noted in your feedback. Please do contact the practice on pinn.mc@nhs.net so that we can try and resolve your query and offer support with our online platform PATCHS and discuss all the concerns you have raised in your feedback. We would also like to offer your mother an appointment with one of our Doctors so her health concerns can be addressed. As the care of our patients is of paramount importance to us. Kind Regards Patient Liaison Officer at the Pinn Medical Centre
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Review titled patchs review
by Anonymous - Posted on 30 July 2024
Had mole on back which had grown and was itchy - tried Thursday and Friday via Patchs at 8.00 am prompt and was told it was closed until 10.00 am. Tried at 10.00 am and was told to try next day at 8.00 am. Same thing happened on Friday, so phoned the surgery who said we would have to try patchs again on Monday. Same thing happened Monday and Tuesday. Both my wife and I tried on different tablets - but told patchs was closed. Finally called the surgery Tuesday after Patchs was closed at 8.01 am! I was 17th in the queue. Hung on for 65 minutes! When I got through I was given an appointment on the same day. Why didn t that happen the first time I called the surgery last Friday. A growing itchy mole could be serious - This really was not at all acceptable. Someone should be checking Patchs is actually functioning.
Visited July 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 31 July 2024
Dear Patient Thank you for your feedback on the service you have received from The Pinn Medical Centre. We are sorry that you felt our services did not meet with your expectations. Thank you for bringing this to our attention. We would welcome the opportunity to address the concerns you have noted in your feedback. Please do contact the surgery on pinn.mc@nhs.net so that we can discuss your query. Thank you so much for taking the time to leave us your feedback. We will pass your feedback to our management team. Kind Regards Patient liaison Officer at The Pinn Medical Centre
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Review titled Wrong infomation
Rated 3 stars out of 5
by Tony desousa - Posted on 10 July 2024
Having had a blood test at pin centre ,now lost. Told to go nwp for bloods only to be told they don’t do them there for docs. Then repeat prescription not Processed ,one week late with no meds.
Visited July 2024
Review titled THE PINN MEDICAL CENTRE
Replied on 17 July 2024
Dear Tony Desousa Thank you for your feedback on the service you have received from The Pinn Medical Centre. We are sorry that you felt our services did not meet with your expectations. Thank you for bringing this to our attention. We would welcome the opportunity to address the concerns you have noted in your feedback. Please do contact the surgery on pinn.mc@nhs.net so that we can try and resolve your query. Thank you so much for taking the time to leave us your feedback. We will pass your feedback to our management team. Kind Regards Patient liaison Officer at The Pinn Medical Centre