The Penrhyn Surgery
2A Penrhyn Avenue, Walthamstow, London, Greater London, E17 5DBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Impossible to get through online booking system
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2023
I've been trying to book an appointment to find out my blood test results from November. I go online whenever I can at the specific time when it says the appointment system will be back online (e.g. 10am on the next day) but I'm yet to see anything other than an immediate refresh to the next day. My partner did get lucky a month or so ago at same practice - so it must be possible some days. Really need some support but haven't been able to get in touch again since December and it's now May. Pretty poor. Going to change practice but really just want an appointment...
Visited May 2023
Review titled The Penrhyn Surgery
Replied on 23 June 2023
Dear Patient Thank you for your review. I am sorry to hear about your experience; I appreciate you bringing this issue to my attention. We agree that we advise patients to use our online platform, Klinik. However, alternatively, patients can call the surgery or walk into the reception to request further assistance. Please visit the website https://www.penrhynsurgery.co.uk/our-appointment-system for more information. Please get in touch with me with any further comments or suggestions you wish to share. Finally, thank you for sharing your feedback. We want to make things right, and your feedback helps us improve. Chhaya Thakore The Practice Manager
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Review titled Can’t even contact them.
Rated 1 star out of 5
by Conor Mcguinness - Posted on 24 April 2023
The app to book an appointment is always down and says to check back the following day. The phone rings out and no one answers. Can’t even contact the GP
Visited April 2023
Review titled The Penrhyn Surgery
Replied on 26 June 2023
Dear Conor Mcguinness Thank you for your review. I am sorry to hear you had a negative experience. I appreciate you bringing this issue to my attention. Surgery aims to provide appointments within clinical capacity. You can request an appointment Via our online portal Klinik, By telephoning the Surgery or walking into the Surgery reception. Please visit our website for more information. https://www.penrhynsurgery.co.uk/our-appointment-system. We are aware that phone waiting time is extended. We are in the process of replacing the current phone system with cloud base Phone system. The new changes will help us to monitor the current phone waiting time, and accordingly, we will recruit call handlers. Please get in touch with me with any further comments or suggestions you wish to share. Finally, thank you for sharing your feedback. We want to make things right, and your feedback helps us improve. Chhaya Thakore The Practice Manager
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Review titled Appalling appointment system
Rated 1 star out of 5
by Anonymous - Posted on 17 March 2023
Klinik is a total waste of time can never get an appointment as the system is always off and told to come back next day. Next day never happens as surprise surprise Klinik is shut down again. When speaking to reception about appointments they say "Sorry you have to do it online" totally unhelpful and uncaring. Only plus side to the surgery is the wonderful nurse who I cant praise enough.
Visited March 2023
The Penrhyn Surgery has not yet replied.
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Review titled Very dissatisfied
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2023
Had a text last Friday requesting me to come in to reception regarding blood pressure checkup. Receptionist very rude and abrupt but at least the doctor I saw was pleasant. However she gave me a note requiring me to make an appointment with her colleague at reception, when I went back downstairs they were very offhanded and said I needed to do that online, I said don't bother total waste of time. Won't be coming back.
Visited March 2023
The Penrhyn Surgery has not yet replied.
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Review titled Unpleasant experience
Rated 2 stars out of 5
by Anonymous - Posted on 06 February 2023
Unfortunately today I saw the nurse practitioner with my child. It's not the first time I've seen her and her 'bedside manner' attitude wasn't very nice. She was dismissive, and visibly annoyed by the noise made by a 2 year old child who had waited for 30 minutes for an appointment. She was unsympathetic and offered little help support or comfort at a time when I felt vulnerable. My heart sank when I opened the door and saw her as it's not the first time she has treated us in this way. It's very hard to get an appointment at the surgery so when you finally do you want sympathy, kindness and understanding. We left with no support or real advice about what to do and in the meantime my child continues to suffer. I am so disappointed by the experience and do not want to be seen by her again. I understand if there is little she can so although I do think she should have referred us to a specialist as after 3 years of the problem her answer was 'something viral' - so frustrating!! I would at least expect kindness, sympathy and understanding for patients especially young parents and those who are vulnerable.
Visited February 2023
The Penrhyn Surgery has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by steven barnes - Posted on 20 February 2023
Ive just recieved a message advising me i need to loose wieght If you offered any sort of ongoing care you would know that since you diagnosed me with diabetis. A year ago on your advice i gave up smoking and lost 3 stone so no i no longer need your dietrary advice I had to fight to get a second blood test to confirm if the medication was working
Visited February 2023
The Penrhyn Surgery has not yet replied.
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Review titled Inappropriate use of patient data
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2023
I got 2 texts today one addressed to me and one to my son linking to an attachment requesting I sign a petition against traffic control measures being introduced in the area of the surgery. This is not the kind of communication I expect to have my contact information used for.
Visited February 2023
The Penrhyn Surgery has not yet replied.
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Review titled Inappropriate communications
Rated 2 stars out of 5
by Anonymous - Posted on 22 February 2023
The surgery sent all its patients a text with a link to a letter opposing local traffic calming proposals. There are differing views locally about these proposals, however, whatever the merit of the proposals, this was a wholly inappropriate use of our contact information. Our contact information was provided to the surgery for medical reasons, not for the surgery to campaign to its thousands of patients against traffic calming measures. People may have been waiting for important test results and so seeing a text from the GP could have caused them concern or distress, and it was wrong for the surgery to do this. There are other routes for the surgery to express its views to the council about the proposals and it ought to reflect upon whether it breached GDPR.
Visited February 2023
The Penrhyn Surgery has not yet replied.
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Review titled Shocking Letter I received
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2023
I, along with every other patient at the Penrhyn Surgery received a letter today inviting us to sign a petition against the traffic calming measures being introduced in the area. Aside from the way the letter is full of misinformation, half-truths and downright lies, it's an astonishing breach of patient trust to use their NHS database to push a political position. Especially one which was designed by the council to improve health in the area. I expect nothing less from this unprofessional bunch
Visited February 2023
The Penrhyn Surgery has not yet replied.
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Review titled Inappropriate use of my data
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2023
I was shocked to receive a letter via an official GP text notification asking me to protest against proposed modal filters in the area. I believe this is an inappropriate use of my data and the letter included is uniformed and misleading to members of the public that have not seen the full proposal plan. The proposal no way prevents access to the doctors surgery, it looks to make surrounding streets safer and less polluted. The catchment for this doctors is c.10 min walk radius, meaning there is no need for people to drive unless they have an impairment, in which case there is still access available. I am very disappointed in the attitude of this doctors surgery & the misuse of its data particularly given we live in an area that has been recorded to have dangerously high pollution levels - a health emergency!
Visited February 2023
The Penrhyn Surgery has not yet replied.