The Penrhyn Surgery
2A Penrhyn Avenue, Walthamstow, London, Greater London, E17 5DBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Extremely rude
Rated 1 star out of 5
by Anonymous - Posted on 05 November 2024
Rang this morning only to be told by the rude receptionist that the doctor will call by 9:20am. Why am I still sitting here waiting 3 hours later for the doctor to call me. This surgery is the worst place ever. I wouldn’t recommend this place if it was the last place on this earth.
Visited November 2024
The Penrhyn Surgery has not yet replied.
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Review titled Good Practice
Rated 5 stars out of 5
by Alan Stoffell - Posted on 21 October 2024
Hi . Just to say many thanks for your reminder for flu jab. Having mine at local chemist Thursday. Thanks for offer, always on the ball for a reminder. Yours Alan Stoffell.
Visited October 2024
Review titled The Penrhyn Surgery
Replied on 22 October 2024
Dear Alan Thank you for sharing your feedback with us. We truly appreciate your feedback and will share it with the team at Penrhyn Surgery. The Practice Manager at Penrhyn Surgery
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Review titled Eventually was seen
Rated 4 stars out of 5
by Helen Mitchell - Posted on 19 September 2024
It took two phone calks and a visit to the doctors in order to be seen. Once I received the appointment everything was excellent. The doctor was professional, caring and pleasant.
Visited September 2024
Review titled The Penrhyn Surgery
Replied on 20 September 2024
Dear Helen Thank you for sharing your feedback with us. We are delighted to hear that you found our staff helpful. We truly appreciate your feedback and will share it with the team at Penrhyn Surgery. The Practice Manager at Penrhyn Surgery
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Review titled Great Practice
Rated 5 stars out of 5
by Shamaine Phagu - Posted on 12 September 2024
The doctor I seen was very professional and thorough she listened to all my complaints and give good advice I was pleased
Visited September 2024
Review titled The Penrhyn Surgery
Replied on 12 September 2024
Dear Shamaine Thank you for sharing your feedback with us. We are delighted to hear that you found our staff helpful. We truly appreciate your feedback and will share it with the team at Penrhyn Surgery. The Practice Manager at Penrhyn Surgery
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 19 September 2024
I had a very good experience with doctor. I felt veey relaxed during my appointment. Very satisfied with the outcome of consultation
Visited September 2024
Review titled The Penrhyn Surgery
Replied on 20 September 2024
Dear Patient Thank you for sharing your feedback with us. We are delighted to hear that you found our staff helpful. We truly appreciate your feedback and will share it with the team at Penrhyn Surgery. The Practice Manager at Penrhyn Surgery
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Review titled Excellent practice
Rated 5 stars out of 5
by Sameenah ahmed - Posted on 16 August 2024
Got seen to real quickly Everything was done smoothly doctor was a calm natured lady aswell as Dr k
Visited August 2024
Review titled The Penrhyn Surgery
Replied on 27 August 2024
Dear Sameenah Thank you for sharing your feedback with us. We are delighted to hear that you found our staff helpful. We truly appreciate your feedback and will share it with the team at Penrhyn Surgery. The Practice Manager at Penrhyn Surgery
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 16 August 2024
I recently had an appointment at Penrhyn Surgery, and I was extremely impressed with the level of care I received. From the moment I arrived, the reception staff were welcoming and efficient, making the check-in process quick and straightforward. The waiting area was clean and comfortable, which added to the overall positive experience.
Visited August 2024
Review titled The Penrhyn Surgery
Replied on 27 August 2024
Dear Patient Thank you for sharing your feedback with us. We are delighted to hear that you found our staff helpful. We truly appreciate your feedback and will share it with the team at Penrhyn Surgery. The Practice Manager at Penrhyn Surgery
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Review titled Difficult to book appointment
Rated 2 stars out of 5
by Anonymous - Posted on 29 July 2024
The phone service for booking fills up quickly, while online booking is only available for a limited time during the day, which may not be convenient for those with work commitments. The form is lengthy and requires too much detail, taking anywhere between 10-30 minutes to complete, and sometimes the system logs you out. If I didn't really need to see a GP, I wouldn't bother. This also means I have to let things get really bad before using the service.sometimes system throws you out. If it wasn't for really needing to see GP, I would not bother. It also means I let things get really bad before I have to use the service
Visited July 2024
Review titled The Penrhyn Surgery
Replied on 27 August 2024
Dear patient Thank you for sharing your feedback with us So sorry to read this review - please contact the surgery and request to speak to the Practice Manager so we can investigate your concerns and review further . Kind Regards.
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Review titled No care at this practice
by Anna - Posted on 18 June 2024
I am in shock reading some positive reviews - did they go to the same practice? I did the online form yesterday and received a message saying I needed to call at 8am today. I rang on the dot and did manage to get an appointment for 11:30am. On arrival, I knew I was going to have to wait a long time - they were an hour behind schedule and people were complaining about the service. After more than hour, I was seen by an 'advanced' nurse. I felt like I had more medical knowledge. After telling her all of my symptoms and that this was a relapse from earlier medical condition, she asked me where this was happening. She showed no empathy and no care. Her questions were pointless and it was a complete waste of time. All I wanted was a referral and I have no confidence she made it for me. I left in tears and in pain with no solution. I now have no choice but to seek private medical help. This is not good enough. I was not the only person crying at this practice due to frustration.
Visited June 2024
Review titled The Penrhyn Surgery
Replied on 20 June 2024
Dear Anna Thank you for sharing your feedback with us So sorry to read this review - please contact the surgery and request to speak to the Practice Manager so we can investigate your review. Kind Regards.
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Review titled Very friendly
Rated 5 stars out of 5
by Annie Bering - Posted on 13 June 2024
All staff were very friendly and helpful. Didn’t have to wait that long and the appointment ran smoothly
Visited June 2024
Review titled The Penrhyn Surgery
Replied on 13 June 2024
Dear Annie Thank you for sharing your feedback with us. We are delighted to hear that you found our staff helpful. We truly appreciate your feedback and will share it with the team at Penrhyn Surgery. The Practice Manager at Penrhyn Surgery