The Ordnance Unity Centre For Health
645 Hertford Road, Enfield, Middlesex, EN3 6NDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service poor reception
Rated 1 star out of 5
by Stephen Riches - Posted on 16 October 2024
3rd time now with ongoing problems and no diagnosis. Had double apointment booked for yesterday 3 30pm and 3 45pm was called in late durring the 2nd apointment only to be asked by gp as I got in there to wait back outside as she took a call on her mobile with time against me I never got seen at all, no other apointment offered told to start again. It took me 2 weeks to get these 2 apointments. So I filled in this morning total Triage form to be told when I checked on nhs app no double apoints available. Problems since 2019 after cancer the list of problems is long hence double apointment. Referral never get chased, April gp through to July to get scans, one referral Dec 2023 urology now never happened re done in July again and still waiting. You cannot speak to reception very hostile. You never see same gp so you have to through whole story again and before you know your times up. As for new Triage system it has a serious flaw but no one wants to know when you report it not even the software company running it.
Visited October 2024
The Ordnance Unity Centre For Health has not yet replied.
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Review titled Poor gp response
Rated 1 star out of 5
by Poor gp no examination - Posted on 23 October 2024
Had double apointment booked last week which didn't materialise so was rebooted for today however gp didn't even examination just typed away on her pc told to take over counter pain medication and wear supportive underwear. You can imagine someone who has been in pain for many months and no diagnosis I felt and left very despondent. As a cancer patient in past was not taken on board. Just don't know now how to proceed
Visited October 2024
The Ordnance Unity Centre For Health has not yet replied.
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Review titled Doctor makes a difference
Rated 5 stars out of 5
by Kingsley Ofori - Posted on 22 May 2024
Had a call from the Dr.today at exactly 12pm on the 22nd of may 2024 about my knee problem and was surprised at how much she went the extra mile to help me feel comfortable. She even called back a again in some few minutes after our first conversation. What a difference and reassurance it made to my telephones consultation today. Big ups to her.
Visited May 2024
The Ordnance Unity Centre For Health has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Sylvia - Posted on 31 May 2024
She was welcoming, caring and patient during care. Privacy was provided and consent sought from me before conducting examination.
Visited May 2024
The Ordnance Unity Centre For Health has not yet replied.
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Review titled Great Service
Rated 4 stars out of 5
by Anonymous - Posted on 08 April 2024
A very lovely woman at our GP service was exceptional. Her kindness and professionalism shone through as she efficiently assisted us with a challenging issue concerning a special needs child. Her compassionate approach and clear guidance made a stressful situation manageable. We are incredibly grateful for her outstanding support. Highly recommend her and the service to anyone in need.
Visited April 2024
The Ordnance Unity Centre For Health has not yet replied.
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Review titled Worse service
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2024
As a person who struggle with anxiety. This practice is not place anyone should go for help. I have a problem which needs an ultra sound which was recommended by the GP I saw last week. Everyday I have to chase them up to find out if it was sent. Received a text message saying my referral was sent to a particular establishment. When I contacted that particular place, they say they don't have anything about me. Ok! I proceeded to contact the practice receptionist. I was quickly rushed of the phone and told that was a mistake. Mind you, I have been on pain all this time as I told them the pain killers aren't working. How could admin staff make a mistake in sending a referral for an ultra sound ??? I decided to go in and ask if I can get a referral to a walk in clinic so that I can get help quicker. I was told to go home and call back the surgery (am standing in front of these reception staff) they will see what they can do. I also work on the nhs. I am sure I cannot treat a patient the way I was treated
Visited February 2024
Review titled The Ordnance Unity Centre For Health
Replied on 28 March 2024
Thank you for your feedback, we value patient feedback, regardless of whether it is positive or negative, as it presents an opportunity for the surgery to learn and improve the service, we offer our patients. Unfortunately, comments on NHS Choices are posted anonymously and we are not able to follow them up with the person posting them. I am happy for you to contact me directly to discuss further. Yours sincerely Mario Paschalides Practice Manager
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Review titled Absolute Appalling Service
Rated 1 star out of 5
by Anonymous - Posted on 14 July 2023
Avoid this GP Practice. It’s the worst GP Practice I have ever had the misfortune to be exposed to. Avoid this GP Practice completely. Receptionist are all rude. Practice manager even ruder. The entire staff is just simply disgusting. Medical care forget it. It would take me the rest of the year to write how incompetent, rude, unhelpful, unapproachable, fiesty and loud indiscreet, aggressive the entire staff are. As an NHS worker myself, I am totally disgusted by the way patients are treated at this GP Practice. My entire family have been traumatised by treatment by staff, at this GP Practice.
Visited July 2023
The Ordnance Unity Centre For Health has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 07 July 2023
Terrible practice, tried for over a month for an appointment which you can never get! Told to do and e consult which they never got back to me and I was provided with a reference, receptionist have no compassion and very argumentative and always try and talk over you. And when you finally get an appt which is suppose to be with a doctor and they book you with a nurse. Had an appt for 8:15 checked in no one informed me the nurse was running late until I went to reception 30 mins later to be told she's stuck in traffic and they don't know how long she will be thats not good practice if you are booking patients in for 8:15 make sure your there!!! always the same problem with morning appts! Practice has gone down hill i can't believe there still open with all these bad reviews
Visited July 2023
Review titled The Ordnance Unity Centre For Health
Replied on 28 March 2024
Thank you for your feedback, we value patient feedback, regardless of whether it is positive or negative, as it presents an opportunity for the surgery to learn and improve the service, we offer our patients. Unfortunately, comments on NHS Choices are posted anonymously and we are not able to follow them up with the person posting them. I am happy for you to contact me directly to discuss further. Yours sincerely Mario Paschalides Practice Manager
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Review titled Blood test reception
Rated 1 star out of 5
by Violet Murray - Posted on 27 May 2023
I had to go for a blood test without eating or drinking, so I asked for earliest appointment, my appointment was 8:15 am. I arrived at 8:10 waited at reception, ignored so I called out my name and said I’m here for a blood test and went and waited in reception, At 8:30 am my name still hadn’t come up on the telly so I went back to reception as I heard somebody else booking in for bloods and thought I would lose my place, totally frustrating visit so unnecessary to cause me stress like that when I already had to have three separate appointments because they didn’t listen to me on the phone When I was trying to tell them what bloods I needed to have. Lord forbid a patient knowing what they actually need. Stressful and frustrating
Visited May 2023
Review titled The Ordnance Unity Centre For Health
Replied on 07 July 2023
Dear Ms Murray, Thank you for your feedback. I am sorry that you are not happy with the service you have received. We will use your comments as a learning point to help improve the service we offer our patients. Reviewing your records, I can see that you had an appointment at 8:15 am, you were arrived by our receptionist at 8:19 and marked as a leaver by our Nurse at 8:31. The surgery has recently reinstalled our patient check in screen to use, as we understand that the reception desk can get busy during peak times. I am happy for you to contact me directly to discuss further. Yours sincerely Mario Paschalides Practice Manager
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Review titled The service is inadequate for Appointments
Rated 2 stars out of 5
by Nadeem Shah - Posted on 09 May 2023
Having trying to book an appointment two days in a row, to be told I need to phone from 8am. Thank you very much! I have done so, only to be told waiting for 45mins each time to be told no slots are available, please try next day? You are told to book an eConsultation at 12 midnight online, who is going to do this at this time when your ill? Even you are told by the receptionist you cannot come into the surgery at 8am and book the appointment as they too busy having a chat in between themselves instead of answering the phone calls! The service is rubbish and inadequate and hopeless locum doctors, one says something different then the other. If I could rate Zero I would.
Visited May 2023
Review titled The Ordnance Unity Centre For Health
Replied on 07 July 2023
Dear Mr Shah, Thank you for your feedback, I am sorry you did not receive the service you expected when calling the surgery to book an appointment. The Surgery phone lines are open at 8am, and we ask patients to call the surgery at this time, as the on the day appointments get booked early due to current high demand. 50% of all the on the day and routine appointments are available online from midnight each working day. The remaining 50% are bookable by telephone or in person. The eConsultation service on our website, is a way for patients to contact our clinicians directly. Once a message is left either a GP or a Pharmacist will respond to your question or query within 48 hours, and an appointment will be booked for you if one is indicated. I am happy for you to contact me directly to discuss further. Yours sincerely Mario Paschalides Practice Manager