The New Croft Surgery
Broadgate Lane, Horsforth, Leeds, West Yorkshire, LS18 4SEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unhappy
Rated 2 stars out of 5
by ERNEST CLARK - Posted on 12 September 2024
Called in for a blood test as requested by the cardiac team at the LGI was told the first slot would be 8th October when I was unavailable ,next slot was 23 of October .I then had to go to Wharfedale hospital in Otley .where the procedure was carried out in a few minutes I cant say I was happy or impressed .There must be a better way than having people trail about for a simple thing as a a blood test .
Visited September 2024
The New Croft Surgery has not yet replied.
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Review titled Friendly practice
Rated 5 stars out of 5
by Donna - Posted on 14 August 2024
I've had to contact the surgery via phone a few times recently. Each time the receptionists have been extremely friendly and helpful. I didn't feel rushed and they ensured my query was sorted. I've also attended the surgery for a nurse appointment. The surgery felt clean and welcoming. An all round positive experience.
Visited August 2024
Review titled The New Croft Surgery
Replied on 15 August 2024
Dear Donna, Thank you very much for leaving this review of our practice. I am so pleased to read that you have had a positive experience in your interactions with the team. Everyone at New Croft works extremely hard to provide an excellent service to our patients and it really is appreciated when someone takes the time to acknowledge this. Kind Regards Mrs Freya Keith Practice Manager New Croft Surgery Ireland Wood and Horsforth Medical Practice
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Review titled Excellent work on reception desk.
Rated 5 stars out of 5
by Anonymous - Posted on 06 July 2024
The person on the reception desk on Thursday afternoon was very patient, thorough and kind to people, and remained unflustered by how busy it was. They took personal responsibility for looking out for the email that one person in the queue was sending. (Thursday afternoon, 4th July).
Visited July 2024
Review titled The New Croft Surgery
Replied on 13 August 2024
Thank you very much for taking the time to leave this review of our surgery. I note that this was written a couple of weeks after our clinical system change and I am very pleased to see that despite how busy it was, the receptionist who managed your enquiry did so with professionalism. Our team work extremely hard under very difficult and challenging circumstances, and it is wonderful to hear that you're happy with the service they provide. Thank you Mrs Freya Keith Practice Manager Ireland Wood and Horsforth Medical Practice
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Review titled They Never let me down
Rated 5 stars out of 5
by laraine jones - Posted on 03 January 2024
Today at 16.30hrs i rang Newcroft surgery as i had been monitoring my high blood pressure and was Alarmed at the reading. I wanted to expedite my appointment and the lovely receptionist did just that by asking if i could come into the surgery at 16.50! so within 20 mins i was being seen by a Dr. I have had several serious problems in the past and every time i have been seen within hours and often sent to hospital straight away. Ive always found both the reception and back office staff very polite and helpful and the medical and nursing staff very knowledgeable, professional and friendly. As most surgeries these days it can be difficult to get through on the phone but if ive called in and ive needed them theyve never let me down.
Visited January 2024
Review titled The New Croft Surgery
Replied on 13 August 2024
Dear Laraine Thank you for taking the time to leave this feedback of our surgery. I am sorry to hear that you were struggling with high blood pressure, but glad to know that the team were able to get you in to be seen by a GP. It is lovely to hear that you are happy with the service provided by the team, who work very hard under very difficult and pressured circumstances. Kind Regards Mrs Freya Keith Practice Manager Ireland Wood and Horsforth Medical Practice
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Review titled Friendly and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2023
Came in to make an appointment for BP check and was offered one there and then as there was a free spot. Also gave me the pneumonia vaccine to save me going back 2 days later. This freed up an appointment for someone else.
Visited November 2023
Review titled The New Croft Surgery
Replied on 13 August 2024
Dear Anonymous, Thank you for taking the time to leave this review. I am very pleased to read that the team were able to fit you in and save you having to come back to the surgery again for a vaccination. We try where possible to make accessing our service as easy as we can for our patients and I am glad to see that this has been your experience of using our service. Kind Regards Mrs Freya Keith Practice Manager Ireland Wood and Horsforth Medical Practice
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Review titled Lack of Care and Empathy
Rated 2 stars out of 5
by Juliet Petty - Posted on 28 November 2023
My Mother was prescribed an increased dose in medication by a specialist. The prescription has either never been updated by The New Croft Surgery as requested or the Chemist has lost the details. The surgery is blaming the adjoining chemist. The chemist is blaming the GP. My Mother is finding it difficult to negotiate between the two and as a family we are finding it challenging to resolve. This is not the first time it has happened and outlines the difficulty a patient has, when ill, in finding their way around an NHS which is not putting the patient first. The outcome is that after nearly a month the increased dose is not being taken.
Visited November 2023
Review titled The New Croft Surgery
Replied on 13 August 2024
Dear Juliet I am sorry to read of the difficulties your mother had in accessing the correct prescription. If you want to contact me directly I can look into what happened and investigate it appropriately as per our complaints process. Kind Regards Mrs Freya Keith Practice Manager Ireland Wood and Horsforth Medical Practice
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2023
Called and got through at 8am GP called back at time allocated asked to visit surgery . Within an hour was seen and prescribed antibiotics..picked them up and on road to recovery hopefully. Very smooth and great experience bearing in mind the NHS and winter ( or all year round !) pressures
Visited November 2023
Review titled The New Croft Surgery
Replied on 13 August 2024
Thank you very much for leaving this review of our surgery. We endeavour to ensure that urgent problems are dealt with on the day using our triage system and I am glad to see that this has worked effectively for you. Kind Regards Mrs Freya Keith Practice Manager Ireland Wood and Horsforth Medical Practice
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Review titled Does exactly what the sign says
Rated 5 stars out of 5
by Anonymous - Posted on 09 September 2023
When immediate action was required to calm troubling symptoms I was offered an appointment in less than 1 hour. The GP was calm and reassuring insisting I had done the right thing and wasn't wasting their time.
Visited September 2023
Review titled The New Croft Surgery
Replied on 19 July 2024
Thank you for taking the time to leave this feedback. I am very pleased to hear that you were able to access our surgery in a timely manner and that you are happy with the service provided. Kind Regards Mrs Freya Keith Practice Manager New Croft Surgery Ireland Wood and Horsforth Medical Practice
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Review titled Great Practice
Rated 5 stars out of 5
by Sarah Murphy - Posted on 03 July 2023
The doctors and admin staff are all very helpful. The appointment system is great having urgent appointments on the day and pre bookable appointments to be able to choose which GP you want to see is very good. The admin team either via phone or face to face are always very helpful and try hard to get you the right appointment for your needs. The GPs are excellent. I would recommend this practice to anyone looking for a GP surgery.
Visited July 2023
Review titled The New Croft Surgery
Replied on 31 August 2023
Dear Sarah, Thank you very much for this excellent review of our practice, we really do appreciate it when patients take the time to provide us with their feedback. I am so pleased to read that you are happy with our appointment system as this is something we are continually adapting to improve access for our patients. I will pass this feedback onto the entire team at New Croft as I know they will be very happy to read it! Kind Regards Mrs Freya Keith Deputy Practice Manager Ireland Wood and Horsforth Medical Practice
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Review titled Disappointing GP Surgery
Rated 1 star out of 5
by Anonymous - Posted on 14 June 2023
It’s is impossible to get an appointment. For a routine appointment you have to wait at least 4 weeks in most cases which is absolutely unacceptable. I know for a fact other GP surgeries in the area are offering routine appointments either a week or two weeks away. My whole family used to be at the Croft but we are slowly changing GP as the surgery as gone seriously down hill over the past few years.
Visited June 2023
Review titled The New Croft Surgery
Replied on 31 August 2023
Thank you for your review of our practice, I am very sorry to read that you are unhappy with our service. We are working to improve waiting times for patients as the demand for appointments has significantly increased over the last couple of years. We have introduced online consultations, which you can access via the practice website and allow you to send a message to the practice without having to contact us over the phone. For urgent problems we have a triage service and this allows patients to speak to a GP on the day for medically urgent matters. Unfortunately a lot of patients do not let us know when they are not going to be able to attend booked appointments, and these wasted appointments are adding to the delays. Please be assured that our clinical and administrative teams work extremely hard to improve access and provide excellent care to our patients and I am very sorry that this has not been your experience. Kind Regards Mrs Freya Keith Deputy Practice Manager Ireland Wood and Horsforth Medical Practice