The Millwood Partnership
Millwood Surgery, Mill Lane, Bradwell, Great Yarmouth, Norfolk, NR31 8HSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Absolutely fantastic asthma nurse
Rated 5 stars out of 5
by Anonymous - Posted on 13 August 2024
I can’t explain how grateful I am to have experienced the help we have with my daughters newly diagnosed asthma. The asthma nurse was so fabulous in every aspect and I’m so grateful my daughter got looked after by her :)
Visited August 2024
The Millwood Partnership has not yet replied.
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Review titled Listening practice
Rated 5 stars out of 5
by Sheila Russell - Posted on 23 July 2024
I saw a doctor this morning very quickly after requesting a face to face interview and came away feeling very much better than when I went in. She listened to me and my worries, examined me very thoroughly and promised to refer me for further investigation. All this was done with respect and patience and allayed my worries. Thank you very much.
Visited July 2024
The Millwood Partnership has not yet replied.
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Review titled Speedy and good care
Rated 5 stars out of 5
by Rachel Ruddick - Posted on 10 May 2024
I just wanted to say thank you to all the staff at millwood surgery, I have needed an appointment twice recently and on previous occasions for my children and I find the staff attentive, kind and very helpful, I have always been quick to get either a F2F or telephone consultation and some on the same day as requested. Given the pressure the NHS is under at the moment I wanted to pass on my thanks and gratitude for the hard work and the care myself and my family have received from the drs,nurses and receptionist at millwood surgery.
Visited May 2024
The Millwood Partnership has not yet replied.
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Review titled Exceptional Help and Amazing Care
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2024
After leaving on line message including asking to see a GP, I received a telephone call back from a GP within half an hour and a face to face appointment the same day. The GP gave time, listened and was empathetic. Blood tests etc were arranged promptly for the following day as there had been a cancellation. A pharmacist call back was received to update me on intention to refer one result back to a GP. Upon my request, this was referred to the same GP seen the previous week. The next day I received a telephone call from the GP who patiently gave me the time to raise questions along with clear instructions for a follow up blood test for me to arrange. Well done Millwood Surgery and in particular the GP concerned.
Visited April 2024
The Millwood Partnership has not yet replied.
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Review titled completely confused
Rated 3 stars out of 5
by John rudrum - Posted on 23 April 2024
After speaking to practice on Monday was told to phone or visit at 0800 Tuesday so arrived early to be told you must fill in on line form, I explained about phone call yesterday, to be told you must fill in online form ??. This is not the first time, being told different and contradicting by the receptionist, personally I think all staff need retraining and all to sing from the same hymn sheet, even the receptionist manager could do with the same
Visited April 2024
The Millwood Partnership has not yet replied.
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Review titled Disgusting service
Rated 1 star out of 5
by Anonymous - Posted on 02 February 2024
Been suffering with chest infection for days been on the phone at 8am to get an appt stuck on the phone for nearly an hour when you get to your turn the music stops and the phone rings and no one picks up the phone I have finally got an appt by filling in a form on line and being sent to the hospital at 8-30 in the evening to see a doctor there what are the doctors doing at mill wood surgery seems to me that when you get over 60 nobody cares not all of us have cars to get to the hospital think the doctors at Millwood should watch call the midwife on tv that’s when doctors were doctors and doctors who cared can’t get my head round it that you can go into the surgery and book a nurses appt but not a doctors
Visited February 2024
The Millwood Partnership has not yet replied.
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Review titled Fabulous caring service
Rated 5 stars out of 5
by Nicki Swindell - Posted on 01 February 2024
I contacted the surgery for an appointment on-line on Tuesday 30th January about a neck problem. The doctor called me a couple of hours later with an appointment time for early afternoon. He was kindly and very thorough and offered me physio, which I declined. However, this morning (1st Feb) I contacted the surgery on-line to say I had changed my mind and would like the physio referral. Within two hours I was contacted with an appointment with the physio this afternoon. Again, he was thorough and gave good advice and help. I was so impressed. The doctor's practice has always exceeded my expectations with how much time the staff give, the quickness of getting an appointment and how kindly and professional all the staff are there. An appointment is never rushed even if they are running behind. I have never been lucky enough to have a doctor's practice this good.
Visited January 2024
The Millwood Partnership has not yet replied.
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Review titled bad service all round
Rated 1 star out of 5
by Anonymous - Posted on 07 July 2023
tried to book on line appointment on Monday,got email back stating a reply would be done in 2 days, still waiting on Thursday.Got throught on the phone only to be told an appointment was given on Monday, but I never recieved anything, then she said 'whats gone on here',so a mistake made by them. Then told if you don't like the service go to another surgery. Very professional. Sitting in the surgery all you can hear freom the receptionist to people is call in the morning.
Visited July 2023
The Millwood Partnership has not yet replied.
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Review titled Superb Service
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2023
I submitted a message to the GP Surgery via the website at 8am on Monday morning. I received a call from the GP before lunchtime who offered an appointment that afternoon. I was in and out of surgery within 15 minutes by which time the GP had examined me and arranged a referral for physio, blood tests and an ultrasound. Extremely efficient service and it is clear the system works well.
Visited July 2023
The Millwood Partnership has not yet replied.
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Review titled Lovely and helpful staff. Terrible use of systems.
Rated 3 stars out of 5
by John Kitching - Posted on 20 June 2023
Just trying to get blood test results is unbelievably frustrating. I’m reasonably techy so have the NHS & Airmid apps. Whilst there’s some interaction between Millwood and these apps it’s very limited and I suspect their staff spend more time dealing with queries resulting from this than it would take to make them work properly. So you’re pushed to use their online message system. Ask a question, get a reply (usually quickly to be fair), go to answer. If it doesn’t fully answer the question you can’t reply to the message (why?!) so you have to fill in all the same fields again to send a new message. All I want is to see my blood test results. Should that really be so difficult? Why not just push them to the NHS or Airmid app? Other GPs do exactly that.
Visited June 2023
The Millwood Partnership has not yet replied.