The Mansell Road Practice
71 Mansell Road, Greenford, Middlesex, UB6 9ENContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Nurse bm
Rated 5 stars out of 5
by Anonymous - Posted on 31 October 2024
Nurse bm was so kind and attentive to me during my appointment, this is the best experience I have had at the surgery in a long time. She is a treasure
Visited October 2024
The Mansell Road Practice has not yet replied.
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Review titled Prostate test
Rated 5 stars out of 5
by Carl Dixon - Posted on 13 July 2024
I rang Tuesday to request a test and received a call back within 2 hours. I was asked a number of questions to assess risk and given a Friday appointment at 8.40. I left the surgery at 9.10 having done bloods, urine sample and my examination. My examination was okay and before I got home I received a text telling me my urine test was okay, subject to lab test. All in all as good as it could be and full marks to the 3 members of staff I encountered.
Visited July 2024
Review titled The Mansell Road Practice
Replied on 22 July 2024
Dear Carl Many Thanks for the review and feedback on the service recieved at the practice. It is pleasing to hear that the team worked together for this. Your feedback will be passed on. Russ Miller
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Review titled Caring practice
Rated 5 stars out of 5
by Julia Azevedo - Posted on 22 May 2024
Appointment was on time. It was easy to talk and to understand the doctor because I didn't feel rushed. My concerns were clarified and I was happy with the advice and treatment I got it.
Visited May 2024
Review titled The Mansell Road Practice
Replied on 26 June 2024
Many thanks for your kind words, it means a great deal to the team to know they are appreciated. Regards Russ Miller Manager
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Review titled Excellent nurse
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2024
I came to the practice to have a routine health check/ blood test and am happy to say that I was very impressed by the nurse. She was friendly and down to earth but also knowledgeable and professional.
Visited March 2024
Review titled The Mansell Road Practice
Replied on 10 March 2024
Thank you for this review. Its always great to hear that our staff are delivering for our patients. This shall be fed back to the Nurse Russ Miller Manager
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Review titled Great experience
Rated 4 stars out of 5
by Anonymous - Posted on 11 March 2024
I had the dreaded smear this morning but what an experience. My nurse, whose name I sadly didn’t get, was so welcoming, professional, and most of all made the experience painless and so quick. I cannot say enough just how much I appreciated it. I was in and out in 7 minutes. Amazing. Thanks so much for making what is usually a horrendous experience an absolute breeze!
Visited March 2024
Review titled The Mansell Road Practice
Replied on 26 June 2024
Many thanks for your kind words, it means a great deal to the team to know they are appreciated. These have been passed on to the nursing team Regards Russ Miller
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Review titled Nurse B was excellent
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2024
She made me feel so comfortable. She was knowledgeable and took the time to make sure I understood everything
Visited January 2024
Review titled The Mansell Road Practice
Replied on 10 March 2024
Thank you for this review. Its always great to hear that our staff are delivering for our patients. This shall be fed back to the Nurse Russ Miller Manager
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Review titled Worst practice in London!!
Rated 1 star out of 5
by Scott Payne - Posted on 14 August 2023
Me and my partner have both repeatedly tried to make contact with this shoddy practice to request further treatment options for our 18 month old daughter’s eczema’s flair up. This practice is so poorly managed that the receptionists have no idea how to speak to people and will constantly signpost you to use the E-consult despite it clearly stating for anyone under 5 you must contact the practice directly. Despite reiterating this to the receptionist they refused to help and again told us we had to use the E-consult, surprise surprise it doesn’t work! Also despite being on a repeat prescription myself I am also unable to request this via their site and have had to repeatedly request emergency refills via 111. Now that COVID is no more it would seem the receptionists at this practice are using this to their advantage to refrain from having to do any actual work which is to the detriment of the patients registered here. We will be looking to find a new surgery in which we can rely on to provide suitable treatment for our child. My advise is stay away from this practice if you want to receive the care you require
Visited August 2023
Review titled The Mansell Road Practice
Replied on 17 August 2023
Thank you for your feedback Scott Myself and the Partners have listened to the call whereby the receptionist tried to offer polite and correct information, however each time was cut her off mid conversation. The call ended with ‘worse surgery ever, f*****g useless, don’t worry about it’ We have also looked at econsult whereby any child over the age of 6 months can have appointment booked or admin request sent in. We cannot see what you are doing differently to raise this issue you are informing us about, indeed, no other parent has this issue In regards to repeat prescriptions there are 4 ways of requesting them, again this advice is available on our website and our phoneline. Russ Miller Manager Mansell Road Surgery
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Review titled Lovely professional nurse
Rated 4 stars out of 5
by Anonymous - Posted on 23 May 2023
The nurse I saw today was knowledgable, professional and an all round nice person who I immediately felt comfortable without. More like this lovely young lady in the NHS please
Visited May 2023
Review titled The Mansell Road Practice
Replied on 24 May 2023
Dear Patient Many thanks for you review. We will ensure that your feedback is passed on to the staff Russ Miller Manager
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Review titled Lovely nurse!
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2023
I had a really nice nurse who made me feel super comfortable when doing my first smear test. Thank you so much for calming all my fears!
Visited May 2023
Review titled The Mansell Road Practice
Replied on 24 May 2023
Dear Patient Many thanks for you review. We will ensure that your feedback is passed on to the staff Russ Miller Manager
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Review titled Fantastic care
Rated 5 stars out of 5
by Becky Henderson - Posted on 22 February 2023
Dr rang to check on my elderly mother’s health. The support offered during the call and the flexibility and understanding was fantastic. When I explained about her reluctance to come in for routine health check we were offered advice on how to self report blood pressure results. Advice was offered on other conditions and discussion was considerate and friendly. This care has been apparent before and during Covid too. Emergencies and other visits have all been speedy and caring. I actually find the phone appointments very helpful since I don’t live near my mother and would have to travel to bring her into the practice. The reception staff, nurses and drs have all been very kind. Arranging appointments has been easy and friendly. Thank you all.
Visited February 2023
Review titled The Mansell Road Practice
Replied on 23 February 2023
Many thanks for your review of the service received. We appreciate the kind feedback and will ensure everyone is aware Russ Manager