The Lodge Health Partnership
1 Hawkes Drive, Redbourn, St Albans, Hertfordshire, AL3 7BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Speedy service!
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2024
Son’s flu vaccine - we were seen 5 minutes early and the nurse was so lovely. My son was immediately put at ease. Easy to book and park too!
Visited September 2024
Review titled The Lodge Health Partnership
Replied on 05 November 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Great practice
Rated 4 stars out of 5
by Holly - Posted on 29 September 2024
Very in depth and thorough consultation. Patient, kind bedside manner. Supportive and knowledgeable. The doctor was very approachable
Visited September 2024
Review titled The Lodge Health Partnership
Replied on 05 November 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Awful! No patient care!
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2024
If the problem is easy you are fobbed off, lucky if you can actually see a doctor. Advice for a 5 month old who has a number of known allergies, with a disabled parent, has been told to fill out an econsult which cannot be done because of his age (should front of house staff not know this?), told to come into the surgery to fill an consult out by hand (said cannot walk or drive which was ignored and previously been fine to arrange an appointment over the telephone). Told prescriptions will be sent to the pharmacy that do not arrive, child prescriptions lost for specialist formula which was being exclusively taken resulting in distress for everyone having to ration current formula and running around pharmacies trying to find one that had a tin in stock, promises of prescriptions being sent to pharmacy that day which doesn’t happen (for an exclusively prescription formula fed baby), rude receptionists that when you go to the surgeries do not look busy/ having a laugh with each other which has been the experience on a number of occasions, telephone not answered for a long length of time despite being first in the queue (over an hour- were they on a lunch/tea beeak?), complaints never answered, constant medication reviews when should be one a year.
Visited September 2024
Review titled The Lodge Health Partnership
Replied on 05 November 2024
Dear Patient, I am sorry to hear you are dissatisfied with the service you have received. We would really like to talk to you about the points you have raised and look into this more. As your review is anonymous, we are unable to make contact with you. Please contact the Practice Manager to discuss this further by phone or by completing a feedback form on our website. Thanks
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Review titled Patient information
Rated 3 stars out of 5
by Anonymous - Posted on 05 September 2024
I was satisfied generally with the appointment. However when I returned home and checked the notes from the consultation something had been left that was not discussed with me. Had the observation been highlighted I could have offered an explanation. I think it is important to be transparent with your patient.
Visited September 2024
The Lodge Health Partnership has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Sophie Rose Saunders - Posted on 17 September 2024
The doctor was really very very very very understanding and supportive. She was really very very very very lovely and kind.
Visited September 2024
Review titled The Lodge Health Partnership
Replied on 05 November 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Satisfactory
Rated 4 stars out of 5
by Anonymous - Posted on 14 September 2024
Our initial attempt to check in failed to register in the consulting room and this entailed a long wait to be seen by the doctor.
Visited September 2024
Review titled The Lodge Health Partnership
Replied on 05 November 2024
We apologise for this technical issue. We hope you were happy with your appointment once you were seen. Thank you
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Review titled Incompetence or Mis-management?
Rated 3 stars out of 5
by Stuart Hall - Posted on 16 September 2024
I failed to attend an unexpected appointment recently. On visiting the surgery to apologise and to enquire about the reason for the appointment, it transpired that the appointment was to address a condition which I do not have and had been made by a member of the practice staff a week previously. It was apparently intended for someone else. Not only is this a complete waste of everyone's time, and NHS resources, but this person must continue to suffer needlessly from what appears to be a painful condition.
Visited September 2024
Review titled The Lodge Health Partnership
Replied on 05 November 2024
We are sorry to hear you were not satisfied and if you wish to discuss further, please contact the surgery at 01727 853107 thank you.
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Review titled Sympathetic Doctor
Rated 4 stars out of 5
by Anonymous - Posted on 02 October 2024
I visited when my endocrine appointment had been cancelled again. The doctor listened attentively and had read my notes. She was patient and allowed plenty of time to hear what I had to say and needed from the appointment. Blood tests forms were arranged and contact with the Endocrine consultant for recommendation going forward was decided. A very satisfactory appointment.
Visited September 2024
Review titled The Lodge Health Partnership
Replied on 05 November 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Good service
Rated 4 stars out of 5
by Funmi J - Posted on 07 August 2024
I saw the Doctor within 5 minutes of arriving on time for my appointment He was very kind and took his time to explain my condition and thereafter treated me with the required injection
Visited August 2024
Review titled The Lodge Health Partnership
Replied on 05 November 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.
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Review titled Considerate and generous
Rated 4 stars out of 5
by Anonymous - Posted on 25 August 2024
The doctor reviewed my scans and was thoughtful with his diagnosis. I felt that he took the time to look back over my records. Thank you
Visited August 2024
Review titled The Lodge Health Partnership
Replied on 29 October 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.