The Lodge Health Partnership
1 Hawkes Drive, Redbourn, St Albans, Hertfordshire, AL3 7BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practiceil
Rated 4 stars out of 5
by Evelyn M Bradley - Posted on 05 September 2024
I was seen by the nurse when I Explained thathat I had not made the appointment but as the surgery had sent me a reminder text I felt that I should turn up. Obviously someone had made a mistake. Not me. The nurse Was very gracious as always.
Visited September 2024
The Lodge Health Partnership has not yet replied.
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Review titled The lodge feedback
Rated 4 stars out of 5
by Arran - Posted on 07 September 2024
The doctor that saw me which I can’t name for whatever reasons… (down to the app not allowing me to refer to an individual. But I assume it wil be recognised accordingly.) wasn’t sure if we had met before in any appointments. I didn’t believe so, but straight away she was an understanding empathetic ‘normal’ individual. Her manner would be accepted by any patient, as her professional approach and respect for an individual’s health seems paramount. She has no ‘hierarchy’ intimidation like some of our previous cohorts of GPs have been nationwide. She seems like the character you’d meet in a cafe and still she’d blend in.
Visited September 2024
The Lodge Health Partnership has not yet replied.
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Review titled Brilliant GP
Rated 5 stars out of 5
by Mhairi Gritz - Posted on 26 September 2024
I had a phone call at 7pm for half an hour with a GP who was extremely thorough and kind and caring. I've always been impressed with how quickly I've been able to get an appointment when I've needed it or my children have been unwell. Thank you.
Visited September 2024
Review titled The Lodge Health Partnership
Replied on 05 November 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Brilliant GP Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 14 September 2024
I had a emergency appointment and I can honestly say it was really good she listened to me and didn't rush the appointment she carried out all the usual observations and nothing was to much for her she made a follow-up appointment with herself there and then and I came away from my appointment feeling extremely satisfied with the outcome and not just hurried along and was treated like a real person not just another patient to tick off the list.
Visited September 2024
Review titled The Lodge Health Partnership
Replied on 05 November 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Great practice
Rated 5 stars out of 5
by Mrs Pamela Murray - Posted on 27 September 2024
Very good doctor, very efficient would recommend. Was very careful with me which I appreciated a lot
Visited September 2024
Review titled The Lodge Health Partnership
Replied on 05 November 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Very caring and prompt service !
Rated 5 stars out of 5
by Liz - Posted on 13 September 2024
I have, unfortunately, had to visit the surgery on several occasions recently and have found their service excellent. Each GP I have seen has been very efficient and caring, often, in my opinion, going the extra mile to ensure I received prompt treatment. Thank you.
Visited September 2024
Review titled The Lodge Health Partnership
Replied on 05 November 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Very helpful with my questions
Rated 5 stars out of 5
by Justina - Posted on 22 September 2024
The Doctor listened to my concerns which was really nice. I was very satisfied. I also didn't have to wait for a long time before I was seen.
Visited September 2024
Review titled The Lodge Health Partnership
Replied on 05 November 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Relatively quick response but rushed consultation
Rated 4 stars out of 5
by Anonymous - Posted on 18 September 2024
I sent the e-consultation form through Sunday night for a non acute issue for which I needed an appointment soon though. The practise was meant to call back by Tuesday night. However, I had to call on Wed to follow up. The GP had reviewed the form and suggested appointment within one week, which I got given but had to drive to the Redbourne practice even I live very close to the Highfield practice. At the appointment the GP asked all the necessary questions and explained the process but in a very rushed way, the appointment took only about 7 min, so there was no need to rush.
Visited September 2024
Review titled The Lodge Health Partnership
Replied on 05 November 2024
We are sorry to hear you were not satisfied and if you wish to discuss further, please contact the surgery at 01727 853107 thank you.
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Review titled Nurse apts for injection
Rated 5 stars out of 5
by Ruth Crowther - Posted on 18 September 2024
Short wait in waiting room and quickly seen by nurse. Very pleasant and made me feel valued as a patient and sympathetic to my concerns
Visited September 2024
Review titled The Lodge Health Partnership
Replied on 05 November 2024
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled Great Experience
Rated 1 star out of 5
by Rob Marks - Posted on 19 September 2024
I am a rare attendee at the practice and it’s been a long time since my last visit. The appointment was on time and the GP was very attentive. I was given a thorough examination that put my mind at rest.
Visited September 2024
Review titled The Lodge Health Partnership
Replied on 05 November 2024
Thanks for taking time to submit your feedback, we are grateful to hear of your experience. We share this feedback with the teams as it is always nice to let them know.