The Lilyville Surgery
Parsons Green Health Cent, 5-7 Parsons Green, London, Greater London, SW6 4ULContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled amazing service - team is super
Rated 5 stars out of 5
by Anne Peterson - Posted on 11 March 2024
Early appointments meant I could also go to work without much loss of time. My surgery is the best surgery - they are always helpful and help me when I am in need of the care the most. The GP team is understanding and I don't feel rushed. Seen within minutes of arrival. The doctor prescribed to me was friendly, efficient, and concerned for my welfare and well-being. The place is clean, with comfortable waiting chairs.
Visited March 2024
Review titled The Lilyville Surgery
Replied on 19 July 2024
Dear Anne Thank you for your positive feedback. We’re delighted to hear that our early appointment slots have helped you manage your time effectively and that you find our surgery to be the best. It's wonderful to know that our GP team is understanding and that you never feel rushed. We’re also pleased that you found the doctor friendly, efficient, and genuinely concerned for your well-being. Your appreciation of our clean facilities and comfortable waiting chairs is much valued. I'll share your feedback with the whole team here as it helps to keep us motivated. Kind Regards, Varsha Chohan, Practice Manager
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Review titled Very grateful for the ongoing support
Rated 5 stars out of 5
by Michail willis - Posted on 11 March 2024
The staff at lilyville is amazing - I am so grateful for the ongoing support of doctor to help me through a period of ill health with sciatica and knee issues. She has been so patient to try different medications and track my progress and move to alternatives to manage pain. Also, Excellent nurse who was very kind and experienced. Lovely clean room and I was seen on time. Kind, knowledgeable, and thorough doctor. Trusted her advice. Thank you
Visited March 2024
Review titled The Lilyville Surgery
Replied on 19 July 2024
Dear Michail Thank you for taking the time to share your experiences with the ongoing support you received from our doctors, nurse, and staff. We greatly appreciate your feedback. We’re also pleased that you found our facilities clean and that you were seen on time. Your trust and appreciation mean a lot to us. I will ensure your comments are shared with the entire practice team, who will also value your feedback. Kind Regards, Varsha Chohan, Practice Manager
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Review titled Caring Staff
Rated 5 stars out of 5
by KENNETH BOSTON - Posted on 23 January 2024
I had to visit the surgery this morning for a blood test and again was greeted by courteous , friendly and welcoming staff who are always extremely polite and helpful . It is so important when visiting a medical practice as any patient feels anxious but the staff here at the lilyville have the ability to put you at ease . Keep up with promoting excellent patient care.
Visited January 2024
Review titled The Lilyville Surgery
Replied on 19 July 2024
Dear Kenneth, Thank you for your kind feedback. We're delighted to hear that your recent visit for a blood test was met with courteous, friendly, and welcoming staff. We understand that visiting a medical practice can be anxiety-inducing, and we're glad our team was able to put you at ease. Your words of encouragement mean a lot to us and motivate us to continue promoting excellent patient care. I will share your comments with our practice team. Positive reviews like this one really do make a difference. Kind Regards, Varsha Chohan, Practice Manager
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Review titled Amazing efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 06 November 2023
I recently contacted the surgery using Patches to request a blood test and within less than 2 hrs , a member of the team called me offering me an appointment the following week plus a diabetic foot check . This quick response , care and efficient service is undoubtably the best I could have ever asked for . Thank you all at Lilyville . an amazing surgery
Visited November 2023
Review titled The Lilyville Surgery
Replied on 19 July 2024
Dear Patients Thank you for sharing your positive experience with us! We are delighted to hear that our team was able to respond quickly to your request via Patches and offer you an appointment within two hours, along with a diabetic foot check. Providing efficient and caring service is our top priority, and we are thrilled to know we met your expectations. Your kind words mean a lot to us and motivate us to continue delivering the best care possible. I will ensure that your comments are shared with all of the practice team who will also appreciate your feedback. Kind Regards, Varsha Chohan, Practice Manager
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Review titled Best practice in Fulham
Rated 5 stars out of 5
by Denise - Posted on 09 October 2023
Me and my children are new to the area - this surgery has completed our registration in no time and given a flu jab appointment together with a nurse appointment to do the required jab. This surgery has very effective management in place to allow such efficiency in procedures. All the staff is extremely helpful and positive. Not seen a GP here yet but I now have high expectations from the GPs too. I hope they keep this standard forever. Thank you all at the surgery.
Visited October 2023
Review titled The Lilyville Surgery
Replied on 19 July 2024
Dear Denise, Thank you for your wonderful feedback. We are thrilled to hear that your registration process was swift and that you and your children were able to get flu jab appointments promptly. It’s great to know that our efficient management and helpful staff have made a positive impression on you. We look forward to meeting your expectations when you visit our GPs. Your kind words motivate us to maintain our high standards of care. Thank you for your trust and support. Your feedback will be shared with the practice team. Kind Regards, Varsha Chohan, Practice Manager
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Review titled Unfriendly and rude nurse
Rated 3 stars out of 5
by Anonymous - Posted on 11 October 2023
My experience up until my appointment was great. The Patch system works well and a friendly doctor called me back relatively quickly to learn more about my symptoms. She suggested booking an appointment for that same day for someone to listen to by chest. At the walk in clinic the nurse who I saw was immediately rude and made me feel extremely uncomfortable - as someone who doesn't go to the doctor for just anything, and hasn't in over three years, this experience made me realise why I don't. After an extremely quick examination (less than 30 seconds) she told me patronisingly 'it's what we call..... a cold'. And that was that. Regardless of whether you think a patient might not need to be there, I clearly was and felt pretty unwell. To be belittled and patronised made me feel incredibly uncomfortable and also stupid - that, coupled with feeling pretty unwell made me burst into tears as soon as I left. There should always be a place for kindness, especially at the doctors.
Visited October 2023
Review titled The Lilyville Surgery
Replied on 19 July 2024
Dear Patient, Thank you for sharing your positive feedback on using "Patchs" and your experience with our friendly doctor who called you relatively quickly. I'm sorry to hear that your experience at the walk-in clinic did not meet the high standards we strive for. It's concerning to learn that you felt uncomfortable and belittled, especially when you were unwell. We understand how important it is for patients to be treated with kindness and respect, and it’s clear that this was not your experience. I will ensure your feedback is shared with the relevant team members at the walk-in center to address this issue and improve their service. We appreciate your honesty and hope to offer a better experience in the future. Kind Regards Varsha Chohan, Practice Manager
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Review titled Ordering of a repeat prescription
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2023
The surgery has now changed the way a patient has to order any repeat medications which is using a new website called systemonline. You have to contact the surgery to be given a username and password which I did and this very helpful receptionist put this task into action immediately enabling me to order my medications without any hassle. Dont despair....this was an easy way to let your requirements known . Its a brilliant system . Yet again, well done lilyville surgery.
Visited July 2023
Review titled The Lilyville Surgery
Replied on 19 July 2024
Dear Patient, Thank you for your feedback and for sharing your positive experience with our new SystmOnline website for ordering repeat medications. We are delighted to hear that the change was smooth for you and that our receptionist was able to assist you promptly. Your encouragement and support mean a lot to us. We're pleased to know that you find the new system brilliant and hassle-free. Kind Regards Varsha Chohan, Practice Manager
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Review titled Very effecient and Professional Practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2023
I recently ordered a repeat prescription through Lilyville and was so impressed with the quick response from the reception team and the doctor who authorised the medication This was done all in a day . What would we do without this fantastic surgery . Thank you.
Visited June 2023
Review titled The Lilyville Surgery
Replied on 19 July 2024
Dear Patient, Thank you for your kind words and positive feedback! We're delighted to hear that you were impressed with the quick response from our reception team and the doctor who authorised your medication. Our team strives to provide efficient and timely service, and it's wonderful to know that we were able to meet your expectations. We appreciate your support and are always here to assist you. Kind Regards, Varsha Chohan, Practice Manager.
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Review titled Help when you need it the most
Rated 5 stars out of 5
by Truidy & Pablo - Posted on 03 March 2023
I highly recommend this Gp surgery for their help during a very hard time in my life. I have been on and off with my mental health and require regular visits and support for the surgery. I always use Patchs and the process to straight forward, i am more comfortable writing things that I am going through than actually telling some one all about my problems that I struggle with. Everyone at surgery is so helpful and understanding. I am not still in a great place mental helth wise but surgery has done pretty much everything they can do - so no complaint and thank you very much for always been there for me.
Visited March 2023
Review titled The Lilyville Surgery
Replied on 19 July 2024
Dear Patient, Thank you for sharing your positive experience with us! We're grateful to hear that our support has been helpful to you during such a challenging time. Your feedback on the Patchs system is particularly valuable, and we're glad it makes you feel more comfortable. Our team is here to assist you in any way we can, and we're committed to continuing to provide the care and support you need. I will ensure that your comments are shared with the entire practice team, who will also appreciate your feedback. Kind Regards Varsha Chohan, Practice Manager
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Review titled Great quick service, thank you!
Rated 5 stars out of 5
by Sarah - Posted on 12 January 2023
I just wanted to say a huge thank you to everyone for my experience yesterday. I put in a patchs request, and had a call back within an hour, and picked up my prescription another 20 mins later. This meant a lot to me and has hugely helped to stop my symptoms from worsening overnight. I would be grateful if you could pass on my thanks to the doctor who called me so quickly. I really appreciate the amazing service!
Visited January 2023
Review titled The Lilyville Surgery
Replied on 13 January 2023
Dear Sarah Thank you for sharing your positive experience on our new communication portal. Using patchs is a simple and quick way to communicate with the practice. At Lilyville @ Parsons Green we aspire to quality and compassionate healthcare plus work hard to make improvements to our practice and to patient experience. I will ensure that your comments are shared with all of the practice team who will also appreciate your feedback. Kind Regards Varsha Chohan, Practice Manager