The Leeds Road Practice
49-51 Leeds Road, Harrogate, North Yorkshire, HG2 8AYContact details and opening times
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Reviews
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Review titled Poor quality admin
Rated 2 stars out of 5
by Paul Ashall - Posted on 05 June 2024
Been with the practice a few months. Doctors are nice and receptionists pleasant but admin is really poor. I sent a message through their online system one Sunday, explaining that I was in Scotland and asking if they could send my prescription to a pharmacist in Fort William. When I called 5 days later, having heard nothing, I was advised that my prescription had been issued to Asda in Harrogate. I was advised to call Asda and ask them to release my prescription to 'the NHS spine', from where the pharmacist in Scotland could access it. I got through to Asda on attempt #12 and they did as I asked. I was then told by the pharmacist in Scotland that they can't access the spine, as they're on a different system. They asked me to get the prescription emailed to them by my GP. I relayed that request to the practice and was promised a phone call from a doctor, which never came. Finally, 8 days after sending in the original prescription request, I received a text message saying they can't send prescriptions to Scottish pharmacies and what I was looking for could actually be purchased over the counter. I don't want to bang on about wasting resources but... if the first person had read my message properly, it would have saved 8 days and negated the need for 6 different people to engage on 20 subsequent phone calls. On another occasion, a message I sent to the practice through the online system was pinned to my record but never acted upon, so this wasn't a one-off event.
Visited May 2024
The Leeds Road Practice has not yet replied.
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Review titled Efficient, professional and caring practice
Rated 5 stars out of 5
by Marjorie Dowling - Posted on 04 December 2022
In mid november , after several days of illness, I , rather nervously, phoned the practice first thing monday morning. I found the telephone queuing system reassuring and clear. The receptionist was kind and noted my symptoms. I was phoned back, as promised, by the nurse practitioner , who listened carefully and gave me an urgent appointment that morning. I was seen by a helpful paramedic , who examined me and referred me to the Same Day Emergency Clinic at the hospital . My blood tests showed that I had very high infection levels and a CT scan confirmed an appendicitis. By early evening I was admitted to a ward and started my treatment with IV antibiotics. I was so thankful for the combination of an efficient system, skilled and considerate staff , which meant that a serious problem was diagnosed and the correct treatment started , within the day. Thank you to all the team.
Visited November 2022
Review titled The Leeds Road Practice
Replied on 05 December 2022
Dear Mrs Dowling, Many thanks for your kind words and feedback. Our processes and systems are put in place for exactly this reason to ensure that patients can be directed to the right care in the right timeframe based on clinical need. We are pleased to hear you are making a recovery and I will ensure that your feedback is passed to all our team. Please note that our systems and processes are constantly reviewed based on the feedback that we recieve. Thank you Andrew King