The Leckhampton Surgery
17 Moorend Park Road, Cheltenham, GL53 0LAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A practice that should be in special measures?
Rated 1 star out of 5
by Neil Alan Wynn - Posted on 27 July 2023
Seems impossible to get an appointment ... online it is for Blood tests only. Have been told appointments for GP become available from midnight! Telephoning involves waiting in a queue for up to half an hour or more and a face-to-face appointment with a GP seems almost impossible to arrange. Reported failure to update record of Covid booster injections ... have heard no more; Before Covid this seemed a good, if busy practice - what has happened?
Visited June 2023
Review titled The Leckhampton Surgery
Replied on 07 August 2023
We apologise that you are having difficulties getting an appointment. From the end of August we are changing our system so the urgent appointments on the phone will be available from 08:30am but routine online appointments will be released that day at 10am. The whole of Primary care and indeed the NHS are all very busy at the moment and the usual summer quiet time has not materialise this year. Please bear with us as we seek to provide the best care to our patients with the current resources available. As alternatives you can contact 111 for advice, who also have access to book appointments as they feel appropriate. Pharmacies are also commissioned by the NHS to advise on Minor illnesses. thank you for your understanding Leckhampton surgery
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Review titled Good Experience
Rated 5 stars out of 5
by Anonymous - Posted on 26 June 2023
On time telephone appointment, followed by an immediate face to face consultation with a very friendly GP who gave good advice.
Visited June 2023
Review titled The Leckhampton Surgery
Replied on 27 June 2023
thank you for taking the time to send in this review. This will be shared with all our staff who always appreciate such comments
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Review titled Empathetic Staff
Rated 5 stars out of 5
by Liz Hansford - Posted on 19 June 2023
Spoke to doctor and had a blood test the same day, all the staff including receptionists were extremely professional, kind and attentive. I’m very impressed and grateful.
Visited June 2023
Review titled The Leckhampton Surgery
Replied on 21 June 2023
thank you for taking the time to send the feedback. we really appreciate your kind words. Leckhampton surgery staff
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Review titled Thankyou
Rated 4 stars out of 5
by Neil John Hubbard - Posted on 12 January 2023
Thankyou Dr, you saw me yesterday and was like a mirror reflecting back to me some health changes that I needed to make. I hope by reducing my drinking I will also loose some weight which will in turn help my hoslic health. Neil hubbard
Visited January 2023
Review titled The Leckhampton Surgery
Replied on 17 May 2023
thank you for your positive words and we hope by now your health is much improved and you re feeling better
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Review titled Very good practice with excellent doctors
Rated 5 stars out of 5
by Anonymous - Posted on 25 January 2024
I saw a GP here on 24/1/24 and I was very happy with the prompt response to my request for an appointment for a worrying condition of sudden onset. I saw the Doctor the same day, who was very understanding and thorough and explained everything in simple terms and I was very reassured by this. I have been a patient at this practice for over 30 years and I have always been treated with respect and professionalism. I would wholeheartedly recommend this practice.
Visited January 2023
Review titled The Leckhampton Surgery
Replied on 26 January 2024
Thank you so much for this review and the recommendation. We are very pleased that you are happy with our service and our Doctors.