The Lanes Medical Centre
147 Normanton Lane, Littleover, Derby, Derbyshire, DE23 6LFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disgusted
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2024
I was given an ‘appointment’ which means a dr will call you at no specific time, sometime on the given day. Fair enough. What I didn’t expect was to be called before the stated surgery opening time. I can’t call them before 8.30am but they can call me before then when I’m not expecting it! Anyway I missed the calls, they were before 8.30am as I said and received a text message with a link asking me to respond if I still needed to speak with the dr. I sent a reply, within the hour, asking them to please call back. They never did. I suffered a mental health crisis at the weekend and had to call 111, this will be on my medical records and the surgery clearly couldn’t be less bothered. Also, I have been without my blood pressure medication for months because they need to be reviewing and I’m still waiting for that. Furthermore the receptionists contradict me at every point, don’t listen and will try and argue!!! They also told me I hadn’t responded to the text when I definitely had. This practice is going downhill fast and it just gets worse with every time I try to deal with them. I will definitely be leaving asap because of the poor service from the gp’s and terrible attitude of the reception staff. The voice message when you call goes on about the demand and the pressures blah blah. I am a care worker, I am under paid, on a zero hours contract with no sick pay, also under constant pressure, as are most working people. Welcome to the working class, that’s life for the majority, always has been, so just get on and do your job properly! Wish we all had your wages and working conditions. Stop shoving the onus on the patients and do your job properly and with curtesy.
Visited May 2024
Review titled The Lanes Medical Centre
Replied on 20 June 2024
Dear patient, thank you for your feedback. Unfortunately, you have made your comments anonymous and we are therefore unable to investigate your concerns further. We would invite you to leave your full details via our comments and complaints link on the website, write or call into the surgery and speak to one of the team. Once we have more details regarding your experience of our services we will be able to investigate further. Our patients feedback is very important to the whole team and enables us to ensure we are providing a good service. Thankyou again
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Review titled Excellent Service
Rated 5 stars out of 5
by Lisa Cendrowska - Posted on 18 January 2024
This surgery is excellent, no problems booking an appointment. Receptionists are friendly. Would definitely recommend.
Visited November 2023
Review titled The Lanes Medical Centre
Replied on 20 June 2024
Thankyou for your supportive feedback Lisa. Our patients' comments and feedback are very much valued. Thankyou for taking the time to leave your kind comments.
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Review titled Poor attitude from receptionist Normanton Lane
Rated 2 stars out of 5
by Anonymous - Posted on 15 May 2023
I have had great difficulty trying to get an appointment. I start ringing at 8 in the morning and listen to the repetitive message stating that opening is 8:30am. Once the clock reaches 8:30, the message states that all appointments have been taken, how I don’t know. After many attempts at this method I visited the surgery directly to try and book an appointment directly, only to be told by the not so friendly receptionist that I could only make the appointment via the phone despite explaining that I have been doing this and nothing was happening. I dread to think how many peoples health is being compromised over this unhelpful, rude attitude. I don’t go to the doctors very often as I’m fortunate enough to be healthy on the whole. It seems that it is now a lottery and some luck to be able to see a doctor despite having paid into the NHS all of my working life. This is a disgrace state of affairs
Visited May 2023
Review titled The Lanes Medical Centre
Replied on 20 July 2023
Thankyou for taking the time to leave your comments and feedback. Our apologies that you have not received the service that you expect. This is not the aim of any of our team. It is well reported on the news that the demand on General practice significantly out weighs the capacity that we have available. Although we are providing more appointments in 2023 than previous years we are still unable to accommodate the significant raise in demand for appointments. As a General Practice we are encouraged by the local ICB to maintain an open patient list in order to reduce the impact on the neighboring surgeries, that are also under significant pressure. We again apologies for the service you have experienced and assure you that everyone at The Vernon and Lanes Medical Centre aim to provide the best care possible whilst dealing with the increasing challenges faced by the NHS.