The Jubilee Medical Practice
Syston Health Centre, 1330 Melton Road, Syston, Leicester, LE7 2EQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great and informative
Rated 5 stars out of 5
by Kay m stimpson - Posted on 15 August 2024
I'm so happy I've found this group...as a carer I feel appreciated for what I'm doing and these meetings are going to be a life saver for me.. raj was amazing and really understanding....I actally feela bit of relief
Visited August 2024
The Jubilee Medical Practice has not yet replied.
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Review titled Fantastic support and information in difficult times
Rated 5 stars out of 5
by Dale McManus - Posted on 31 July 2024
Working with the Dementia support Social Prescriber Team (specifically the Senior on the Team) has been fantastic and the information has been incredibly useful when dealing with my mothers who’s recently been diagnosed with dementia. The group session then the 1:1 appointments have been invaluable guiding us through the available support and providing information. The ongoing support with the Attendance Allowance forms and Agency referrals has helped us feel like there’s momentum in getting a plan in place during a very challenging time. Thank so much
Visited July 2024
Review titled The Jubilee Medical Practice
Replied on 02 August 2024
Dear Patient Thank you for taking the time to leave such a positive comment on the NHS website. We are very pleased to hear you have had such a positive experience when speaking with our Social Prescriber through the dementia group sessions and 1:1 support. At Jubilee we strive to always offer the best possible service to our patients. We are very grateful for your positive feedback and I will be sure to pass your comment onto the team. Kind regards, The Jubilee Medical Practice
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Review titled Superb advice service and help
Rated 5 stars out of 5
by Anonymous - Posted on 07 July 2024
He gives his full time and attention to help with your needs, goes above and beyond to help you and family members, the role he has taken helping the community with health conditions such as dementia is a great help not only to my family but many others. Arranging social events making sure people are mixing and getting out of the house
Visited July 2024
Review titled The Jubilee Medical Practice
Replied on 02 August 2024
Dear Patient Thank you for taking the time to leave such a positive comment on the NHS website. We are very pleased to hear you have had a positive experience when speaking with our Social Prescriber and that you feel he goes above and beyond for our patients. At Jubilee we strive to always offer the best possible service to our patients. We are very grateful for your positive feedback and I will be sure to pass your comment onto the team. Kind regards, The Jubilee Medical Practice
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Review titled Dementia care support
Rated 5 stars out of 5
by Tamesha Whitehead - Posted on 09 July 2024
I have had wonderful support and care shown by the practices dementia care specialist! Helped me fill in forms and made the whole process a lot less stressful!
Visited July 2024
Review titled The Jubilee Medical Practice
Replied on 02 August 2024
Dear Patient Thank you for taking the time to leave such a positive comment on the NHS website. We are very pleased you have had a positive experience when speaking with our Social Prescriber. He is doing amazing work for the dementia community and it is great to hear the support he is providing is helping to make life that bit easier for our patients. At Jubilee we strive to always offer the best possible service to our patients. We are very grateful for your positive feedback and I will be sure to pass your comment onto the team. Kind regards, The Jubilee Medical Practice
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Review titled Very supportive with dementia care
Rated 4 stars out of 5
by Anonymous - Posted on 12 July 2024
I spoke to the lead from the social prescriber team today. Following an information meeting we were invited to in February I felt it easy to contact him about support for my father. He listened to my concerns and made immediate email referrals to the appropriate agencies. I cannot recommend him highly enough and am grateful for the support from the practice. Dementia is a difficult journey and it’s reassuring to have the support needed. Thank you
Visited July 2024
Review titled The Jubilee Medical Practice
Replied on 02 August 2024
Dear Patient Thank you for taking the time to leave such a positive comment on the NHS website. We are very pleased to hear you have had a positive experience when speaking with our Social Prescriber, who is doing amazing work for the dementia community. At Jubilee we strive to always offer the best possible service to our patients. We are very grateful for your positive feedback and I will be sure to pass your comment onto the team. Kind regards, The Jubilee Medical Practice
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Review titled Helpful service
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2024
I am currently taking a medication that requires frequent blood tests. I was unable to attend a blood test in February due to illness and this was re-scheduled for a Saturday - which was immensely appreciated as I work in dedication and find it difficult to take time to attend week day appointments. I attended a blood test appointment today and was also offered a health screening as well as a check in regarding other medication. The staff were extremely helpful in scheduling this around my work commitments. This is very much appreciated. Keep up the good work!!
Visited June 2024
Review titled The Jubilee Medical Practice
Replied on 30 July 2024
Thank you for taking the time to leave a positive comment about your experience when trying to book a blood test appointment. We are pleased to hear you were offered an appointment in our Enhanced Access clinic on a Saturday, which was more suitable around your work commitments. Thank you again for this wonderful feedback. I will be sure to pass on your comments to the team. Kind Regards, The Jubilee Medical Practice
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Review titled Wonderful practioner
Rated 5 stars out of 5
by Nicola - Posted on 06 June 2024
Today I came in for my cervical screening test, & the lovely young lady was so informative & polite. She talkd me through everything she was going to do & when. She respected my choice not to talk during the procedure, making me feel valued & listened to. She's a credit to the Surgery
Visited June 2024
Review titled The Jubilee Medical Practice
Replied on 30 July 2024
Dear Patient Thank you for taking the time to leave such a positive comment on the NHS website. We are very pleased to hear you had a positive experience and the care you received from one of our nursing team was to a high standard and they were able to put you at ease. At Jubilee we strive to always offer the best possible service to our patients. We are very grateful for your positive feedback and I will be sure to pass your comment onto the team. Kind regards, The Jubilee Medical Practice
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Review titled Great support
Rated 5 stars out of 5
by Dilip Patel - Posted on 07 July 2024
The attention and care from the senior social prescriber gave my mother and her mobility needs were way above any expectations I had. It was personal, knowledgable and very diligent. Receptionists are also caring and help as much as they can.
Visited May 2024
Review titled The Jubilee Medical Practice
Replied on 30 July 2024
Dear Patient Thank you for taking the time to leave such a positive comment on the NHS website. We are very pleased to hear you had a positive experience when speaking with our Social Prescriber and our Reception Team. At Jubilee we strive to always offer the best possible service to our patients. We are very grateful for your positive feedback and I will be sure to pass your comment onto the team. Kind regards, The Jubilee Medical Practice
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Review titled rubbish staff at front desk
Rated 2 stars out of 5
by Anonymous - Posted on 19 February 2024
I have had a big issue with their new online booking service, I have been with this practice for 30 years. I phoned to make an appointment but was told I could only do it online between 8 to 10 i told the receptionist that I could not do this as I work in a people's house. she then said I could phone to ask for advice between 8 and 10 again if I can't get online because of my job. she told me there was nothing else she could do and put the phone down on me. I'm still unable to make an appointment. it is like the doctors no longer want to have patients. what was a lovely helpful friendly staff has now gone. I feel perturbed for the elder people in my village's lake of help.
Visited February 2024
Review titled The Jubilee Medical Practice
Replied on 30 July 2024
Dear Patient Thank you for taking the time to leave a comment on the NHS website. We are sorry that you did not have a positive experience when trying to book an appointment recently. Our online system is currently open from 7am-10am to submit a request for an appointment. If you are unable to do this yourself during these times, you can phone the surgery (between 8-10am) for a member of the team to complete on your behalf. Alternatively, you come into the practice and complete a paper form and hand it to the receptionist any time between 8-6.30pm. Please note if you are handing the form in after 10am, it will be processed the following working day. We much prefer deal with any issues directly as we always hope to resolve any concerns a patient may have, therefore please do not hesitate to get in touch with us should you wish to discuss any concerns in the future. Thank you again for your feedback. Kind Regards, The Jubilee Medical Practice
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Review titled Booking system
Rated 1 star out of 5
by Ferdinando Covati - Posted on 20 November 2023
It’s impossible to get through on the phone, as you are on hold for so long, you can only phone at certain times, you cannot make an appointment in person even though they have the system in front of them, the receptionist just tell you to phone up or go online which take at least 2 days for a reply, when I went in there was only one person waiting to be seen, I have to say in my opinion… it’s rubbish.
Visited November 2023
Review titled The Jubilee Medical Practice
Replied on 28 November 2023
Dear Patient Thank you for taking the time to leave a comment on the NHS website. We are sorry to hear that you have not had a positive experience when trying to book an appointment. Our phonelines can be busy at certain times throughout the day, particularly when we are dealing with urgent calls between 8-10am and 2-4pm. Patients are able to contact us any time after 10am for general enquiries. We do have a queue buster system in place which enables patients to end the call but keep their place in the queue, the practice will then automatically call you back when you reach the front of the queue. The new booking system has been designed to free up the phone lines so we can deal with urgent queries more promptly. Patients can go online between 7-10am and submit a request for a non-urgent GP appointment, the practice will then respond within 2 working days. If patients do not have online access, a member of the team will happily fill in the form on their behalf before 10am. We much prefer to deal with any issues directly as we always hope to resolve any concerns a patient may have, therefore I would appreciate if you could contact the practice so we can discuss this further with you. Thank you again for your feedback. Kind Regards, The Jubilee Medical Practice