The Ivers Practice
Iver Doctors Surgery, 2 Grange Way, Iver, Buckinghamshire, SL0 9NUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 January 2024
Had my monthly bloods taken by the health care assistant. Very good experience she made me feel at ease. Kind and very professional.
Visited January 2024
Review titled The Ivers Practice
Replied on 15 January 2024
Dear Patient, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Diabetic nurse and receptionists
Rated 4 stars out of 5
by Amin Ali - Posted on 11 January 2024
When you do finally get to see someone, their patient handling and understand is top notch. They actually listen. Thank you. I just wish we could sort out the appointment fiasco for us who struggle with online stuff.
Visited January 2024
Review titled The Ivers Practice
Replied on 15 January 2024
Dear Amin Ali, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Amazing patient care
Rated 5 stars out of 5
by Charlotte Duignan - Posted on 03 January 2024
After visiting the practice yesterday I needed to rebook a second appointment today and the lovely receptionist this morning around 8.30am could not of been more helpful, even offering to call back once the second lot of appointments were available as I was working and unable to call but desperately needed this appointment. The care given was above and beyond yet again! Such a wonderful practice with wonderful staff! Thank you
Visited January 2024
Review titled The Ivers Practice
Replied on 04 January 2024
Dear Charlotte Duignan, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Vast improvement
Rated 4 stars out of 5
by Robert Webster - Posted on 12 January 2024
This is the best consultation l have had for a long time. I would point that being very healthy visits to the surgery are infrequent. However today’s experience can only be described as ‘top dollar’. Well done with the surgery improvements.
Visited January 2024
Review titled The Ivers Practice
Replied on 15 January 2024
Dear Robert Webster, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Efficient Asthma Check
Rated 4 stars out of 5
by Anonymous - Posted on 23 January 2024
Thanks to the nurse who saw me for my asthma review yesterday. Appointment was on time and the nurse was friendly, experienced and efficient.
Visited January 2024
Review titled The Ivers Practice
Replied on 23 January 2024
Dear Patient, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Good practice
Rated 5 stars out of 5
by Kathy KILMISTER - Posted on 25 January 2024
Had my 3 monthly blood test lovely nurse app on time actually when in before app time, very helpful reception staff
Visited January 2024
Review titled The Ivers Practice
Replied on 29 January 2024
Dear Kathy KILMISTER , Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Efficient and friendly
Rated 5 stars out of 5
by John McKenna - Posted on 01 February 2024
Booking an appointment was easy and offered one 4 days later. I arrived on time and was seen with only a 5 minute wait
Visited January 2024
Review titled The Ivers Practice
Replied on 05 February 2024
Dear John McKenna, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Disappointing service
Rated 3 stars out of 5
by Anonymous - Posted on 30 January 2024
After having to physically come into the practice to schedule a post operative appointment because all other platforms/options where not working or I was unable to get through . I had an appointment made for me at 16:00 . I specifically took time of work "at my expense " as I am not paid if I'm not at work . I recieved a phone call at 14:50 from the practice stating that the nurse who was handling my appointment was not in on that particular day . The receptionist who called me was polite and apologetic "usually they aren't " and said that my visit would have to be cancelled . Now why could I not have been told that at the start of the business day so that I could arrange to stay at work and avoid loss of earnings ? I think it incredibly one sided and rude to insist that patients have to cancel or amend bookings 24hrs in advance or they will have to pay a fee yet when the tables are turned it's ok. Well its Not ok , I feel insulted that the practice doesn't treat their patients at the least as they wish to be treated .
Visited January 2024
Review titled The Ivers Practice
Replied on 01 February 2024
Dear Patient, Thank you for sharing your feedback and we shall take your comments on-board. We are sorry that your experience didn’t match your expectations on this occasion. Due to anonymity of this comment, we are unable to fully investigate and provide a respond as the circumstances are unknown, if you wish to discuss the matter further, please contact our practice manager in writing. Please also remember that sometimes due to emergencies, staff members will have to leave during the working day and this cannot be pre planned if patients are already booked and need to be cancelled short notice. Many thanks, The Ivers Practice
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Review titled Very good practice
Rated 5 stars out of 5
by Inderraj - Posted on 19 January 2024
Had blood test at 8.14 am was done on time an was able to get to school on time aswell. Staff was very friendly an profeesional
Visited January 2024
Review titled The Ivers Practice
Replied on 23 January 2024
Dear Inderraj, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice
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Review titled Great practice
Rated 4 stars out of 5
by Mohan Teji - Posted on 01 February 2024
Easy to make the Blood test appointment to suit my date /time with the receptionist. No problem with the Nurse for Blood to be taken.
Visited January 2024
Review titled The Ivers Practice
Replied on 05 February 2024
Dear Mohan Teji, Thank you for your kind feedback. We really appreciate you taking the time out to share your positive experience with us. We will share this comment with the whole team. Many thanks, The Ivers Practice