The Hill Surgery
164 Harold Road, Hastings, East Sussex, TN35 5NHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unbelievable (not in a good way)
Rated 1 star out of 5
by Sadly Disappointed - Posted on 11 April 2023
We have been patients here since the early 1980's. The quality of patient experience has plummeted over the years. It was once a friendly, welcoming place. Now it is almost impossible to make an appointment. Even disabled patients at the surgery are told that they cannot make a follow up appointment in person!- They are instructed to go home and phone instead! This is ludicrous. The last time I tried to make an appointment by phone, I was kept on hold for more than half an hour and then told that there were no appointments available and I would have to phone the following day!! The only communication I get from the surgery are frequent texts telling me that not to make an appointment because of staff training or staff sickness. It is a joke that the doctors can contact me to tell me that they are ill but patients cannot get in touch with the surgery to tell the doctor that they are ill. Yet again, there is no manager at the surgery. The complaints procedure tells those wishing to make a complaint to "get in touch". However there is no email address to enable this, it is impossible to speak to anyone by phone let alone mention the problems to a doctor. Sadly, even if you are not currently suffering with a stress-related issue, you probably will be by the time you've tried to make an appointment with a doctor here. Before you phone this surgery, I suggest you have a copy of a thick novel and a food parcel next to you because you are likely to have a long, frustrating wait.
Visited April 2023
Review titled The Hill Surgery
Replied on 11 November 2024
Unfortunately, we cannot identify you from your details. Please contact the practice manager in writing with details of your complaint, with dates and phone numbers if relevant for investigation of your complaint.
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Review titled Such a brilliant great practice
Rated 5 stars out of 5
by Ann elizabeth Willis - Posted on 29 April 2023
Still getting over having Breast cancer, from the day I started to be a patient at this practice, they were extremely excellent in my well being care, and getting me seen, etc, they are still most excellent, brillant in the up most care, All GP are really brillant, and reception, and other teams thier are brillant, they work so so hard, I.m so grateful to have This Practice, thank you so very very much
Visited April 2023
Review titled The Hill Surgery
Replied on 11 November 2024
Thank you so much for taking the time to leave positive and constructive feedback. We are happy that the service is meeting your needs.
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Review titled Positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2023
I was grateful for the helpful and friendly attitude from everyone I had contact with - including reception staff and at the dispensary. The treatment from the doctor I saw was outstanding. I left the consultation feeling supported and hopeful. Thank you.
Visited March 2023
Review titled The Hill Surgery
Replied on 11 November 2024
Thank you for taking the time to leave positive feedback. This is much appreciated. We are pleased the service is meeting your needs.
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Review titled Depends which way the wind is blowing
Rated 2 stars out of 5
by Anonymous - Posted on 15 February 2023
Most of the doctors are very nice, but obviously overworked. Some receptionists are really helpful and some are just downright rude and confrontational….but the main issue is trying to get hold of them. Their telephone system is appalling (I would like that last word in capital letters to emphasise how bad it is, but the system made me change it!!). It would be easier to use pigeon post. There is no point in selecting any of the options because the phone rings out. Just stay on the line and join the long queue and hope you don’t get cut off when they answer, which has happened on more than one occasion in the last year. And I note that the practice has not responded to any of the other comments made on here. Not sure how the Care Quality Commission feel about that, as that shows no interaction or care for the people who have made those comments. A really poor administrative service which lets down the professionals who are offering their clinical time and expertise.
Visited February 2023
Review titled The Hill Surgery
Replied on 11 November 2024
Unfortunately, we cannot identify you from your details. Please contact the practice manager in writing with details of your complaint, with dates and phone numbers if relevant for investigation of your complaint.