The Hamilton Practice
Keats House, The Fairway, Bushfair, Harlow, Essex, CM18 6LYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled appointment booking
Rated 3 stars out of 5
by Tony Leonard Plunkett - Posted on 08 September 2023
What is the point in moving appointments on line when it is just as difficult, if not more so, to book an appointment by phone? Time and again the on line service is not available within an hour of opening. At 14.25 today I was speaking to the receptionist who asked me to make my query on line. By 14.40 when I tried to do so the service was unavailable. How is this an 'improved' service?
Visited September 2023
The Hamilton Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Alexandra Thomas - Posted on 13 June 2023
Hamilton practice is the best. The staff, nurses, receptionist and above all my Gp are all so good and have so much compassion and understanding. My GP is one of the best. She is very good at her job and I’m so thankful for having her as my doctor.
Visited June 2023
Review titled The Hamilton Practice
Replied on 04 September 2023
Hello Alexandra, Thank you very much for your positive feedback which will be shared with the whole team and in particular, your named GP. Best wishes The Hamilton Practice
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Review titled Good practice. Always responds to requests.
Rated 5 stars out of 5
by Sarah Preston - Posted on 07 July 2023
I have had a few medical issues over the last 6 months following hospital admission. Every time I have contacted the surgery I have been given appointment on same day or thereabouts. GP always responds to requests. I find the new system more efficient and effective than the old calling for appt/query. I had heard from other surgery patients how hard it is to get appts now, but I have had no problem. Thank you Hamilton Practice.
Visited June 2023
Review titled The Hamilton Practice
Replied on 04 September 2023
Dear Sarah, Thank you very much for positive feedback which will be shared with the whole team. Best wishes The Hamilton Practice
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Review titled Poor, poor communication
Rated 2 stars out of 5
by Tanya lowe - Posted on 17 June 2023
Communicated need to see a gp on 9.6.23, got text confirming appointment at surgery face to face sat 17.6.23 at 14.15. Turned up. Surgery closed. No tel numbers provided worked. Got a call at 3pm from lister house asking where i was. Not funny. At no point was i communicated that my appointment was an out of hours at a different surgery. Problem is not minor. Advised i could be there in 5min, not good enough. Patients allocated 10mins and my appointment was at 2.15 - then why are you calling me at 3??? So hacked off, frustrated and totally demoralised. Advised contact surgery on monday. Seriously unhappy
Visited June 2023
The Hamilton Practice has not yet replied.
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Review titled Great practice normally but bad experience today
Rated 5 stars out of 5
by Katharine Kemp - Posted on 07 June 2023
Normally I have always found all Doctors to be friendly, show empathy and be attentive! But today I saw a doctor whose bedside manner left a lot to be desired I found them rude with no empathy or even interest in listening to what I said. Having said that the diagnosis and treatment I was in agreement with but the experience of seeing this individual was extremely unpleasant! Still believe Hamilton Practice is a great practice despite this one individual!
Visited June 2023
Review titled The Hamilton Practice
Replied on 04 September 2023
Dear Katharine, Thank you for your review and your positive feedback. I am sorry to hear that you had a less than favourable consultation in June. The Hamilton Practice endeavour to investigate all feedback and if you would still like to discuss this, please contact the Deputy Practice Manager who will be happy to help you. Best wishes The Hamilton Practice
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Review titled Great GP
Rated 5 stars out of 5
by Alexandra Thomas - Posted on 20 April 2023
I’m writing this review to show my appreciation and gratitude for having a great Gp. I have always been made to feel very respected. My GP deserves a recognition for her great work. Can this message be passed to her boss please. Also all the receptionist are really polite and professional, so thank you Hamilton practice.
Visited April 2023
Review titled The Hamilton Practice
Replied on 20 April 2023
Thank you so much for this extremely kind review which we are very happy to share with the entire team!
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Review titled Highly recommend
Rated 5 stars out of 5
by Anonymous - Posted on 25 March 2023
Couldn’t ask for a better service for not only me but my toddler, I had an appointment within a couple of hours and could start his medication that evening, gives me peace of mind knowing he can be seen quickly. Doctor was kind and helpful
Visited March 2023
Review titled The Hamilton Practice
Replied on 27 March 2023
Thank you so much for such a positive review which will be shared with all the doctors & staff at The Hamilton Practice.
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Review titled Would highly recommend.
Rated 5 stars out of 5
by L Arnone - Posted on 26 January 2023
Moved to Hamilton in 2020, and I could not have asked for a better experience. Wonderful, friendly and caring staff. Have since registered my children when they were born who I have also had a great reception for. When moving to the online service, we have had no issues, phone appointments or on the day face to face offered within a few hours of the requests being made. Gp’s have always been welcoming, warm and helpful. Gp / nursing team will usually greet you in reception, but also as I have a double buggy, they always come to help me manoeuvre around the surgery, without having to ask! Making me feel confident when I need to attend. I have not come across any issues in our three years at this surgery, and I can not thank all the team enough for a wonderful service they all provide.
Visited January 2023
Review titled The Hamilton Practice
Replied on 30 January 2023
Thank you so much for your very kind and positive review which the entire Hamilton Practice Team very much appreciate.
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Review titled 1st class practice
Rated 5 stars out of 5
by Maureen - Posted on 06 February 2023
I’m new to this practice and have had cause to contact the receptionist and be seen by a professional . I found my whole experience very helpful, I’m so happy to be under the care of a professional and friendly team . Thank you.
Visited January 2023
Review titled The Hamilton Practice
Replied on 06 February 2023
Dear Maureen, Many thanks for your very appreciative review which makes all our hard work in doing our very best for patients worthwhile!
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Review titled Awful practice - impossible to get an appointment
Rated 1 star out of 5
by Mr J Budd - Posted on 30 December 2022
I’ve just had my second consecutive appointment cancelled and have now been waiting 2 months to be seen by a doctor. I have still not been given an appointment date and rudely told to wait to hear from the admin team until the 3rd January without any apology and was rudely hung up on. I’ve registered with a different surgery and would not recommend this surgery to anyone.
Visited December 2022
Review titled The Hamilton Practice
Replied on 03 January 2023
Dear Mr Budd, In response to your very disappointing comments we would like to state that your appointments had to be postponed owing to the doctor's close family illness & bereavement. We do not take the decision to cancel or postpone appointments unless there are genuine & very good reasons for doing so. In any event, we note your face-to-face appointment with a doctor has been re-booked for the 4th January & that you were notified of this on the 30th December. Our extremely professional & caring receptionists have to handle hundreds of calls daily and we do not genuinely have any feedback to suggest they have been rude. If you would care to contact the Deputy Practice Manager at the surgery as to the approximate time/date of the call in which you say a receptionist was rude to you then we can seek out the recording of that call so that we may consider that aspect of your comments.