The Grange Practice
The Montefiore Medical Centre, Dumpton Park Drive, Ramsgate, Kent, CT11 8ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled poor service
Rated 1 star out of 5
by Anonymous - Posted on 01 November 2024
Getting a call back is very difficult. The service when did is very poor. I have limited time to come in and have to take time off work, so cannot just get in on the day. When i did have an appointment the doctor did not listern to what i had to say, just talked over me. Dismissed anything that I did get to mention. I am still having the problems but am unable to take time off of work. Today am unable to put in for an appointment due to the system being down. I am not a regular user of the practice and felt dismissed by the reception staff when calling and the doctor was arigent and unhelpful. I feel very sad about this system and feel i have no option but to go private now.
Visited September 2024
The Grange Practice has not yet replied.
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Review titled Underrated Practice
Rated 5 stars out of 5
by Steve Rose - Posted on 05 April 2024
Always get a excellent responce from reception and excellent treatment from the medical staff. I had nagging knee pain, scan booked within 2 weeks, treatment applied excellent.. If you expect your call to be answered in 1 minute or an appointment within 5 minutes then this practice is not for you, But if you expect professional kind and reliable help look no further..5star from me
Visited February 2024
The Grange Practice has not yet replied.
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Review titled Amazing
Rated 5 stars out of 5
by Jessica Winter - Posted on 28 February 2024
Really been a amazing doctors helped me in every way really encouraging supporting and helped me with my meds great doctors and receptionist
Visited January 2024
The Grange Practice has not yet replied.
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Review titled Useless practice
Rated 1 star out of 5
by David allart - Posted on 10 May 2023
Phone to get a appointment I did not know about the new system they have in place so just received text messages asking for more details about what is wrong to get a text back to say I don't need to see anyone and that I will get over it myself considering I am worried as I have pain in my throat and I have just lost my mother to cancer of the thyroid that should of been pick up in the blood test she was having think CQC sound have a look at this practice
Visited May 2023
The Grange Practice has not yet replied.
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Review titled They care and you matter.
Rated 5 stars out of 5
by Hilton Gray - Posted on 19 May 2023
The diabetes nurse at this clinic that helps with my care is expectational, she really cares and is so personable. She has really helped me and has made a real difference to my care.
Visited May 2023
The Grange Practice has not yet replied.
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Review titled Great Helpful Responce
Rated 5 stars out of 5
by Steve - Posted on 09 March 2023
My knee, back and my designated pharmacy have had problems over the past year or so, but despite that i have found the clinical staff and doctors at the Grange Practice Ramsgate to be very helpful 5star. Of course we all want an appointment today and the phone to be answered in 2 mins but there you have it..so do10,000 plus other people. I get the frustration when your caller no 7 but expect that and stick with it. Oh knee and back sorted, advice from staff re Pharmacy now sorted ..Top Drawer for me
Visited March 2023
The Grange Practice has not yet replied.
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Review titled Highly recommend this practice!
Rated 5 stars out of 5
by Eli - Posted on 09 March 2023
I have recently registered with The Grange practice and I am really impressed with the level of care I've received. The reception team have always been extremely helpful each time I've needed to speak to them on the phone and in the surgery. The Klinik system seems to be working really well, having always been contacted via phone or offered a face to face appointment within a few days of filling out the online form. The clinical staff I've seen have been efficient and really listened to my problems and views. Thank you to everyone at The Grange Practice for all your hard work, as a patient I really appreciate being able to access a GP practice that feels genuinely accessible and strives for the best patient experience possible.
Visited February 2023
The Grange Practice has not yet replied.
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Review titled Great Medical Staff
Rated 4 stars out of 5
by Anonymous - Posted on 08 November 2022
I went for an appointment early today to see the nurse, the second time I have seen her for a Blood Test and all I can say is Thank you so much for your great sense of humour, your radio on in the background and for knowing what you are doing. A great addition to the Practice and made me feel so at ease with everything that I am currently going through. The Duty Doctor on 4/11/22 was outstanding too, made me feel heard and understood. Outstanding support from the physio, doctors and nurses since I joined and finally getting some answers to an ongoing issue that has been happening for months.
Visited November 2022
The Grange Practice has not yet replied.