The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 21 February 2024
I put my monthly prescription into the practice 8 days ago and still not received it. Rang the practice and they said it was sent to the chemist yesterday. Rang the chemist and they said it wasn't received in opening times so still not processed and won't be until tomorrow. So I've had no pills for the last 3 days. How does it take so long for the practice to send it through to the chemist in the first place ? Hope I don't have an heart attack through not having my prescription while waiting for it. This is not the first time this has happened.
Visited February 2024
Review titled The Grange Medical Practice
Replied on 23 February 2024
Dear patient I am sorry to hear about your recent experience at the Practice and your issues obtaining your medication. This is certainly not the experience I would expect for our patients. We aim to complete all prescription requests within 24 hours, but some medications might require further discussions or tests before we can safely issue them. I would expect our team keep patients informed when this is the case and I am sorry if that has not happened on this occasion. I would be more than happy to investigate the matter formally as a concern or complaint. In order for me to do this, please contact the surgery and provide more information about the incident. Kind regards DS
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Review titled Good service
Rated 3 stars out of 5
by Anonymous - Posted on 20 February 2024
When I needed help, I was supported the best they could. Unfortunately there was no duty gp until 10am and I had to wait more than a few days for a sick note to be issued. Need more staff I think.
Visited February 2024
Review titled The Grange Medical Practice
Replied on 22 February 2024
Dear patient Thank you for leaving a review and letting us know about your recent experience. We do tend to try and issue sick notes within 48 hours of the request, where possible - but I'm sorry you weren't happy with this. Kind regards DS
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Review titled Can’t get appointments
Rated 3 stars out of 5
by Sarah - Posted on 14 February 2024
I had to go through a system called patches to get appointment, I asked for face to face appointment, I got a text message. I’ve had no communication from them about my test results and I’m still suffering with feeling unwell. Since Covid things with GP surgery’s has become a joke.
Visited February 2024
Review titled The Grange Medical Practice
Replied on 22 February 2024
Dear Sarah Thanks for taking the time to leave a review. Sorry to hear about your recent experience and I'm disappointed to hear you use such blunt terms. Please contact the surgery to discuss your recent experience and health needs in more details and I will be happy to assist. Kind regards DS
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Review titled No duty of care
Rated 1 star out of 5
by Jan - Posted on 09 March 2024
I asked for sleeping tablets, was told no wasnt given an appointment or anything left me with no choice but the take some of my friends, it was clear that my notes where not read considering what i have been through the past couple of years all i needed was a good night sleep which i have now had to get me back on track.. all i was given was a patrionising link about mental health.. again clearly not ready my notes
Visited February 2024
Review titled The Grange Medical Practice
Replied on 02 April 2024
Dear Jan I'm sorry to hear about your recent experience. Our prescribers have a responsibility to treat you with medication they feel will help. However, not all prescribers feel sleeping tablets are an effective solution to often underlying problems. Please feel free to contact the surgery and provide additional information so I am able to investigate your concerns thoroughly. Kind regards DS Kind regards DS
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Review titled Disappointing
Rated 3 stars out of 5
by Anonymous - Posted on 20 February 2024
I asked to see a doctor and waited 3 weeks but found I was booked with a nurse practitioner which was not what I expected. I found the Patches system very unhelpful too. I don't understand why I can only raise 1 illness if I need advice about 2, especially when there's plenty of the allocated time left. I also wonder why every visit just means another referral elsewhere.
Visited February 2024
Review titled The Grange Medical Practice
Replied on 02 April 2024
Dear patient Thank you for letting us know about your recent experience, and I am sorry you were not booked in with the expected clinician. We aim to help patients see their preferred clinician, but sometimes being seen sooner takes priority. Our clinicians are able to hear a list of issues, but we do ask patients to come to the appointment prepared to discuss the most important issue. Often symptoms are linked to a primary problem and can be treated simultaneously. However, if problems are not related, the clinicians would find it extemely difficult to safely consult on multiple problems in a single appoitment, thus, further appointments must be arranged. I am pleased to learn the clinician has referred you to secondary care. This is an important process in diagnosing and treating more complex conditions, that are outside the remit of General Practice. Kind regards DS
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Review titled Trip to surgery
Rated 2 stars out of 5
by Anonymous - Posted on 24 February 2024
Helpful staff in a big very busy surgery. Seen nearly on time by a clearly overworked phlebotomist. She was very good.
Visited February 2024
Review titled The Grange Medical Practice
Replied on 02 April 2024
Dear patient Thank you for letting us know about your recent experience of the Phlebotomy service at the surgery. I'm pleased to read you were seen on time by a skilled phlebotomist. With your 2-star rating, I wondered if you could leave some suggestions about how we could improve. We are keen to continually develop our services using patient feedback as a driver. Kind regards DS
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Review titled Good Service.
Rated 5 stars out of 5
by WPK - Posted on 07 February 2024
Prompt response from practice/GP. Medical issue resolved. All done within 24 hrs. Very happy with the practice.
Visited February 2024
Review titled The Grange Medical Practice
Replied on 14 February 2024
Dear WPK Thank you for leaving this outstanding 5-star rating. It's great to hear your request was resolved within 24 hours and that you are very happy with the Practice. Your comments will motivate our entire team. Thank you. Kind regards DS
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Review titled Unsafe Medical Advice by Call staff
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2024
Husband was arranging appointment and the call staff gave him medical advice instead. They were clearly not medically qualified and it made his symptoms alot worse. He then got private healthcare. These ladies are not medically qualified. They should give appointments rather than offering incorrect advise which can be very dangerous.
Visited February 2024
Review titled The Grange Medical Practice
Replied on 02 April 2024
Dear patient I am sorry to hear about your recent experience and this is not what I would expect for our patients. Please will you email the Practice with details of when, and from which number you called. This will enable me to retrieve the call recording and provide feedback to those involved. Kind regards DS
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Review titled Highly satisfied
Rated 5 stars out of 5
by Stephen Teale - Posted on 14 February 2024
Not seen a GP for some time but have had prescription after telephone conversations and blood tests. The service is not perfect by any means. Repeat prescriptions are taking a week or so to materialise but when you know by this, you allow yourself enough time to cater for this delay. The blood appointments have been perfect - on time and in and out. Getting though to reception can be a real pain at times. I have been number 21 in the queue on occasions so I avoid ringing and sending messages instead which seems to work. Staff are very friendly and competent. So, whilst not perfect, the service in general seems to work pretty well and certainly meets my needs.
Visited February 2024
Review titled The Grange Medical Practice
Replied on 22 February 2024
Dear Stephen Thank you for taking the time to leave a review and let us know about your recent experience. Thank you for letting us know where we can improve. We have been working on call waiting times and aim to answer 95% of calls first time, and with an average wait time of 3 minutes or less. If you would like to work with the Practice to develop services, please consider joining the Patient Participation Group - a group of volunteer patients who work collaboratively with the practice to make changes. Kind regards DS
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Review titled Blood Pressure Review
Rated 4 stars out of 5
by Robert Elmore - Posted on 20 February 2024
I was asked to see Practice Nurse to check my BP. Got a quick appointment and as my BP was raised I was asked to submit a weeks readings. All done now waiting for further cintact
Visited February 2024
Review titled The Grange Medical Practice
Replied on 22 February 2024
Dear Robert Thank you for letting us know about your recent experience. I'm glad the Practice is taking good care of you. Kind regards DS