The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 5 stars out of 5
by Gary - Posted on 10 October 2023
Appointment made quickly with a clinician which when very well, very happy with the service.good practice well run happy to review
Visited October 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear Gary Thank you for taking the time to leave a review. It's great to hear that you rate the practice as "good" and "well run". The team are grateful for your review. Kind regards DS
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Review titled no appointment registered
Rated 2 stars out of 5
by Pauline Morgan - Posted on 16 October 2023
Telephone appointments not registered with reception. I got a text re a appointment. Arrived at surgery queued to register with reception ( the booking screen was out of order) called to reception my details were given to receptionist who informed me that I had no appointment. Upon showing her my phone, which stated I had an app on that day she said sorry you have no app booked. I was devastated and upset, I needed some advice over a long ongoing bowel trouble which had been going on since June. So I went home thankfully I arrived by car, so the journey home was easy, good forbid if I had to rely on public services. Who ever is in charge of forwarding phone appointments should be more careful and professional. This needs looking into, for further mobile appointments. I am now unsure weather to trust any messages on my phone. Please sort this out, and save unnecessary worry and trauma.
Visited October 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear Pauline Thank you for taking the time to leave a review and let us know about your recent experience. I'm sorry we havent met your expectations, and I'm sure we can do better next time. I'm sorry to hear about the mix up with your appointment and I hope the team were able to see you without much delay. Kind regards DS
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Review titled Poor communication
Rated 1 star out of 5
by Anonymous - Posted on 23 November 2023
Went to the GP and was sent for a full blood test Luckily, I have the NHS app and saw the results on there myself because no one has called me although it says patient informed on the app which I certainly haven’t been I was recalled for blood tests which I found out on the app and had to make a phone call about it Again, I got the results, which said recall again I was sent an appointment on patches I turned upon the day to be told it was a telephone appointment. When I said it doesn’t say that on the app she said I’ll see what I can do sit down I offered to go and sit in the car for the telephone appointment because I did not want to miss it The nurse I saw went through one of my issues, but then told me about another that I should’ve been made aware of and the GP should’ve spoken to me I was sent away to do a urine test and then book an appointment with the GP The results came back on the app yet again no phone call so I called to make the appointment and was told by the receptionist she needed to look into it and would call me back back that day Three days later, no call I called again, and spoke to a different receptionist who told me all my results were clear to which I said no, they aren’t She put me on hold and then came back and reeled off all the things that were wrong with me, which I had no clue about, and then she said do you want to speak to somebody about it!!!!! I said I need to speak to the GP and she gave me a telephone appointment over a week later that turned out to be with a nurse who did not call I now have a diagnosis that I can read up on online, one of which is quite serious and I cannot get to speak to anyone at the GP surgery at all. I can tell from the support group I should be getting alot more input from my GP No wonder people are sat at home with anxiety and mental health issues. This is my first need for the GP in years and it’s been shocking I’m in the process of looking for a new surgery one where communication happens and I’m not sat here wondering what’s happening for weeks on end (5) I’m lucky I can use the app I dread to think how you would go on if you did not have that capability Still no call and no word from the GP or the doctor surgery whatsoever
Visited October 2023
Review titled The Grange Medical Practice
Replied on 20 December 2023
Dear patient Thank you for taking the time to leave a review and let us know about your recent experience of the service. I am sorry to hear your were disappointed, and it sounds like we can certainly do better to assist you. If you could please contact the surgery to provide further information about this matter, I will be happy to investigate. Unfortunately, I cannot identify you from this review, and would need additional information in order to fully understand what went wrong and direct the team to provide better support. Kind regards DS
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Review titled New patient
Rated 5 stars out of 5
by Rebecca Harrison - Posted on 27 October 2023
Recently moved to the Grange from another general practice in the area and can’t believe the difference in the level of service. Registered online and all went through straightforward. I wanted an appt to review my medication so registered with the Patchs service, and a clinician called me back as arranged within two days, we discussed my concerns with my current medication regime and I have been referred to see a specialist. The Dr who called me back was knowledgeable, empathetic and made me feel better and more hopeful about living with my health condition after a 5 minute conversation, than I have in the past two years after endless appointments with my previous surgery. Excellent example of how to do patient care right. Thank you
Visited October 2023
Review titled The Grange Medical Practice
Replied on 30 October 2023
Dear Rebecca Welcome to our Practice and thank you for letting us know about your initial experiences and how they differ to other practices. We have undertaken some incredible transformation work at the Practice since 2019 and we are delighted our patients are benefitting from our hard work. We're keen to ensure we deliver a 5-star service every time. Your review has been shared with our whole team and has really motivated them. I hope you will continue to let us know how we're doing, and suggest areas for improvement. Kind regards DS
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Review titled A helpful & caring practice
Rated 5 stars out of 5
by Mr Ron Gibson - Posted on 21 October 2023
A blood sample was taken successfully at the first attempt when previously elsewhere there have been many failures to find a vein. I then needed a telephone appointment with my doctor & I noticed that yet again the receptionist showed a very helpful attitude…. Totally different to how things were a couple of years ago. My doctor had been too busy to get to ring me on the planned Friday afternoon but remarkably he rang me on Sunday morning & he was extremely helpful. All things considered I think this is a very helpful & caring practice.
Visited October 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear Ron Thank you for taking the time to leave a review and outstanding 5-star rating. It's great to see you acknowledge the significant change and improvement in the practice over the last 12 months. We are constantly evolving and striving to deliver better access and services for our patients. Kind regards DS
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Review titled A Practice that seemingly does not care or respect patients
Rated 1 star out of 5
by Neil Ashton - Posted on 05 October 2023
I have waited for three telephone appointments over the past month, cancelling other appointments and meetings in order to be in a quiet, private place conducive to sensitive discussion. All three appointments were listed on the NHS app but not on a direct text. Indeed, if I had not checked the app I would not have known. One appointment was two hours late but did eventually ring, one I had to ring the Practice after waiting over three and a half hours and only then did a practitioner deign to ring me back. The last one which stated a time of 9 am did not happen at all. I waited, becoming increasingly anxious and agitated all day. I had clarified that the appointment was a telephone appointment with a pharmacist, manager and receptionist on three occasions prior to the day and was assured that it was a telephone appointment and not face-to-face. On checking the NHS app I am appalled to read that I did not attend! I am disgusted at the lack of care and respect for patient’s time. The reason for the appointments are never disclosed (plus, for instance, what the term ‘Blocked’ means next to an appointment) which is an additional stress and cause of anxiety; my blood pressure is high and is certainly not helped by the continuing problems with communication. Staff answer the telephone quite quickly, are friendly and try to help but the system does not work. For patients who do not use technology or think to look on the NHS app the system that is being used is useless.
Visited October 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear Neil Thank you for taking the time to leave a review and let us know about your recent experience. I'm sorry that we haven't met your expectations this time and I'm sure we can do better. There is a requirement for practices to list their workload on appointment lists and this is being centrally monitored and reported by NHS England. Unfortunately, our listing of "appointments" in the system can cause some confusion for patients and the team will review how we do this going forward. Kind regards DS
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Review titled Terrible patient care
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2023
Absolutely shocking patient treatment. Supposed to have a phone call doctors appointment I’ve been waiting for 2 weeks for at 3:40pm. Didn’t get a call until 5:05pm, when I answered it she cut it off straight away. I called back at 5:07pm and was told she would ring me straight back. I heard nothing and rang back at 5:45pm to be told I will not be getting an appointment because she had tried to ring me “3 times” and suddenly now my phone number doesn’t work? Even though it worked the first time she rang. More like they was running over an hour and 20 minutes late with appointments and wanted it to look like I’d missed my appointment so they could go home for the night!!! Wouldn’t usually complain about something like this as I’ve been going to this surgery since I was born but unfortunately this isn’t the first time something like this has happened with them over the past couple of years. The patient care has rapidly gone down hill. It’s becoming more negatives than positives these days!
Visited October 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear patient I'm disappointed to receive this review and learn about your recent experience. I'm sorry there were issues in our clinicians contacting you by phone. I would encourage you to call and speak to a member of the team about when this happened, so we can investigate the matter as a complaint. Kind regards DS
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Review titled Easy access for wheelchair
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2023
I find this practice very accommodating for wheelchair users. The online check in also removes any difficulties with signing in. Stay are all friendly and transparent with the care they give.
Visited October 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear patient Thank you for the review and 5-star rating. I'm pleased that you found our service to be wheelchair friendly and we understand the importance of this. If you have any comments about how we can be more access-friendly, please let us know. We really value our patient's perspective. You may also wish to join our patient group so you can continue to share your insight and experience. Kind regards DS
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Review titled Good Nurse Care
Rated 5 stars out of 5
by Michael Oldridge - Posted on 10 October 2023
I am needing dressings changing frequently. The nurse service is very good and extremely helpful, particularly as I am preparing for a holiday.
Visited October 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear Michael Thank you for taking the time to leave this amazing 5-star review. The nurses will be delighted to recieve your feedback and I'm delighted to hear that you found them to be helpful. Kind regards DS
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Review titled Very Engaging Dr
Rated 5 stars out of 5
by Saurav - Posted on 12 October 2023
I have seen my Dr on the 5th Oct He was very pleasant as always and very engaging in decision making after my MRI & my Blood Test Results came back. I am at this surgery only because of the Friendly and Engaging approach adopted by my Dr. Thank you
Visited October 2023
Review titled The Grange Medical Practice
Replied on 26 October 2023
Dear Saurav Thank you for taking the time to leave a review and amazing 5-star rating. I'm delighted that you describe the doctor as friendly and engaging. Kind regards DS