The Grange Medical Practice
Fartown Grange, Spaines Road, Huddersfield, HD2 2QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Message Board
Rated 4 stars out of 5
by Anonymous - Posted on 04 October 2024
Previously on my visit for years we have had a board which brings when the doctor is ready for you. It tells you when the doctor is ready, which doctor you’ll be seeing and room number. This month I have attended 3 times and all 3 times the doctor has had to come out to call us and I feel this is not convenient for both the patient and doctor because it cuts into the time of our appointments. We are already limited to 10 minutes and now that the doctor is having to come to reception to call us and take us is taken from our appointment time. Also our names are not always easy to pronounce so would be better to have the appointments back on the board and make life easier for everyone
Visited October 2024
The Grange Medical Practice has not yet replied.
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Review titled Foul Receptionists
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2024
I was talked over and shouted at when I arrived to collect blood forms. It took 45mins waiting and then a barrage of sighs and sarcasm from the administration staff who came to assist the receptionist who apparently was training. I do suggest that manners are incorporated into this training. We were told that my 90year father had to come back later as the receptionist did not have time to print off forms as it was now dinner time. I do suggest an alternate practise or the local health authority to investigate the receptionist attitude and offer them training. Hope to see this implemented.
Visited September 2024
The Grange Medical Practice has not yet replied.
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Review titled Bad Receptionist & Adminstration Staff
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2024
Unfortunately this practice has gone down hill at the hands of the non medical staff. Namely the receptionists. A very comfortable experience. I was belittled by three receptionists. Two of whom have been there for years and it is common practise for them. The tone and manner in which they speak and conduct themselves is not ethical. I asked for a medication review and was told that I had one 6 months and would not be allowed. However, I desperately needed this as I was having side effects. They were adamant this was not possible. I advised one of them that I shall be putting in a review she merely pulled off her glasses, grinned and laughed, I don’t care. This behaviour left me in tears. They behave like they are doctors and nurses but dont have the medical knowledge. Unfortunately I was not the only one sat in the waiting room who had such a bad experience. The issues around non medical staff needs addressing please practice manager.
Visited September 2024
The Grange Medical Practice has not yet replied.
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Review titled Failure
Rated 2 stars out of 5
by Fred Tidball - Posted on 11 September 2024
I was sent a message saying that I would be contacted today with results of blood pressure readings. Despite being in all day, no call has been received. We're I to not attend for an appointment I would be fined. This failure on your part has caused me distress wondering just how unwell I am.
Visited September 2024
Review titled The Grange Medical Practice
Replied on 12 September 2024
Dear Fred I am sorry to hear about your recent experience, specifically about not being contacted as promised or expected. I have asked a member of our team to call you and support with your concerns. I hope this will aleviate your concerns and provide you with assurance. Kind regards DS
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Review titled Unprofessional & Rude Front Desk/Reception & Admin
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2024
The front of house/reception staff are incredibly rude and discourteous. There is obviously a lack of training here. The ladies spent the majority of time chatting to each other and drinking casually whilst allowing the queue to snake around. We had to wait in excess of 1 hour to speak to one of them who them tried to give out medical advise incorrectly. This is dangerous practice. Later I spoke to a pharmacist elsewhere who was appalled by this. There were also 4 other patients arguing with the staff who were extremely vile. The practice need to employ better reception staff or train these ladies on how to behave empathetically.
Visited September 2024
The Grange Medical Practice has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by PIOTR RYBINSKI - Posted on 07 August 2024
I'd like to thank you for the service and great support. Nice receptionists, excellent nursing staff understand my problems and provide solutions, organising entire process of checking and dealing with the issue I had. The nurse dealt with me was passionate about providing outstanding patient care with exceptional attention to details. This lady is NHS role model. Thank you Another happy patient.
Visited August 2024
Review titled The Grange Medical Practice
Replied on 29 August 2024
Dear Piotr Thank you for taking the time to leave such a wonderful review. I am pleased to know you recieved a thorough appointment and excellent care. You are most welcome, and it is our pleasure to serve you. Kind regards DS
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Review titled Caring Staff and Doctors
Rated 5 stars out of 5
by Michelle - Posted on 07 August 2024
I have complex issues and the staff and GP I see are amazing. They have helped me chase up out of area referrals the best they can and listened to my concerns and given me time to explain. I cannot mention names but it was a really helpful lady that called me back twice today. I appreciate all your help and would highly recommend the surgery and all the staff. I feel well looked after and everything is being done to help me get back on track.
Visited August 2024
Review titled The Grange Medical Practice
Replied on 29 August 2024
Dear Michelle Thank you for taking the time to leave this oustanding 5-star review. I am pleased to learn you have been well looked after, with supportive follow up calls. I'm delighted to know you would recommend the surgery to your friends and family. Kind regards DS
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Review titled Poor and barely any quality care
Rated 1 star out of 5
by Mr let down - Posted on 29 July 2024
Rubbish / on line system doesn’t work. UTI results take forever to get results back Had a telephone consultation with. Dr who prescribed antibiotics- took 3 days before surgery could actually get them
Visited July 2024
Review titled The Grange Medical Practice
Replied on 30 July 2024
Dear Mr Let Down I'm sorry to hear about your experience of the surgery, and this is certainly not what I'd expect for our patients. I would be more than happy to take more details from you and investigate these issues. I hope this will help to reduce these frustrations in the future, and there could be some important outcomes which would benefit many patients. Please get in touch with the surgery by phone or by email to tell us more about these issues. Kind regards DS
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Review titled Trying hard
Rated 4 stars out of 5
by Paul - Posted on 29 July 2024
The Practice is clearly making every effort to improve. I had an evening appointment (yes that's innovative) and had a friendly and informative session. I was called in early.
Visited July 2024
Review titled The Grange Medical Practice
Replied on 29 July 2024
Dear Paul Thank you for taking the time to leave a review and 4-star rating. I'm pleased that you acknowledge the Practice's efforts to serve patients well. It's great to hear you were able to book an evening appointment and that you were seen early for a friendly and informative appointment. I wonder what constructive feedback you could give us, to help us delivery a 5-star experience for you. Please do let us know next time you contact the surgery. Kind regards DS
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Review titled Great practitioner
Rated 5 stars out of 5
by Carol - Posted on 27 July 2024
Thorough appointment with a great nurse practitioner. Was seen earlier than my time, was not rushed and felt great after my appointment. I would love to see her everything.
Visited July 2024
Review titled The Grange Medical Practice
Replied on 29 July 2024
Dear Carol Thank you for taking the time to leave a review and let us know about your recent contact. The team will be greatful for the outstanding 5-star rating, and I am pleased the Nurse Practitioner gave a great service. Kind regards DS