The Grange Medical Centre
Dr T Fox And Partners The Grange Medical Centre, 999 York Road, Seacroft, Leeds, West Yorkshire, LS14 6NXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lovely health care professionals
Rated 5 stars out of 5
by Lydia - Posted on 28 August 2024
We have had a really positive experience with pre and post natal care/support from the medical team for our newborn. This has also Followed on by the practice nurse input and baby imms. Practice nurse L has been so lovely with my infant during each appt. She is calm, friendly and attentive to my son, And also informative when discussing the vaccines administered. All the nursing team have been a pleasure to meet and certainly ensure you feel safe and supported throughout their procedure/consultation.
Visited August 2024
Review titled The Grange Medical Centre
Replied on 28 August 2024
Thank you for taking the time to share such lovely feedback. We are really pleased to hear that you’ve had such a positive experience and that our Practice Nurses have made you feel supported and at ease throughout each appointment. We are commitment to providing compassionate care and we’ll be sure to pass on your lovely comments the team. Thank you again for sharing your experience, and we look forward to continuing to support you and your family. Kind Regards Managing Partner
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Review titled A blemish on a normally fantastic NHS
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2024
We received no letter, a follow up call by ourselves, we were told they would send a text, which they did, and all it told us was date and time of appointment with a post code. Arrived on the day, 50 minutes before appointment time, tried to speak to reception and got told to book in on the screen on the wall. We waited until 20 minutes past our appointment time and followed instructions to speak to reception if we aren't seen. Reception then decided to tell us we were not in the correct place, but needed to be in a separate building! Why didn't the book in screen inform us we needed to be in a different building like all other NHS book in screens do? Why couldn't we speak to reception first, instead of being grunted at to use the book in screen? £80 in taxis there and back, and as a supporting husband, I was told I wasn't allowed to be with my wife, I'll just wait outside then! Wouldn't a letter have given all this advice? Why not an email giving all the information? A text is simply not good enough, and neither is a reception that autonomously points to a book in screen. Yes we are greatful for the appointment, but having to travel so far for a terrible service is a kick while you are already down.
Visited May 2024
Review titled The Grange Medical Centre
Replied on 23 May 2024
Thank you for your feedback, we are sorry to hear about your experience. We would be happy to investigate your complaint and respond to you directly once we have more information. Please visit our website https://www.coltonmill-thegrange.nhs.uk/com to provide us with further details so we can look into this for you and identify any areas of improvement. Kind Regards Practice Management Team
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Review titled A very efficient Practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 September 2023
My husband and I attended The Grange for our Covid injection, as our surgery was not doing them. We were both impressed and delighted with the efficiency of the service given. The staff were very pleasant and courteous, with necessary advice being given before the injection and afterwards. The flow of patients going in and out kept moving, so we didn't have to wait long. I was with a friend a few days later and we were sharing our experience with each other and she and her husband obviously felt the way we did. It was a very pleasant experience. Many thanks to all staff concerned.
Visited September 2023
Review titled The Grange Medical Centre
Replied on 23 May 2024
Thankyou for taking the time to respond and give us the positive feedback about our Covid Clinics, these are delivered by Cross Gates Primary Care Network (PCN) which our practice is part of. Staff working in the practice and PCN work in these clinics. Your review had been shared with our Practice and PCN Team Many Thanks Andrea Mann Cross Gates PCN Clinical Director
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Review titled The reception service is very bad
Rated 2 stars out of 5
by Anonymous - Posted on 06 September 2023
I start my call 8.56 to till 9.30 and they no pick up call then I cut my call and call again then they picked up, every time they no pick up call when 10 am they saying they fully booked.
Visited September 2023
Review titled The Grange Medical Centre
Replied on 23 May 2024
Thank you for your feedback, we are sorry to hear about your experience with our phone system. We are currently planning a new system to go live in July 24 which we hope will improve patient experiences on the telephone. We would be happy to investigate any future complaints so we can respond to you directly. Please visit our website https://www.coltonmill-thegrange.nhs.uk/com to provide us with further details so we can look into complaints and identify any areas of improvement. Kind Regards Practice Management Team
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Review titled Received excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2023
I've been feeling very poorly and was seen in A&E where I was given medication and provided with a list of follow up tests and treatment that I needed. Contacted The Grange at Hemsworth the following morning and was provided with an appointment for the afternoon. The appointment was with the ANP (Advanced Nurse Practitioner) who was so kind and compassionate, was able to order the tests that I needed plus some more tests that she felt would be useful and made a referral for me. I really felt that the ANP cares about her job, and the patients that she sees. The receptionist I spoke to on the phone was lovely and the receptionist I spoke to when I attended my appointment was lovely too and both were really helpful and got everything sorted out quickly. My husband attended the appointment with me and was also incredibly impressed. This was probably the best experience of the NHS that I have ever had.
Visited August 2023
Review titled The Grange Medical Centre
Replied on 23 May 2024
Thankyou for taking the time to respond and give us the positive feedback. Your review had been shared with our practice team. Many Thanks Practice Management Team
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Review titled Prescription team
Rated 5 stars out of 5
by Wendy Booth - Posted on 18 August 2023
I asked the prescription team if they could combine the medication I receive. They had no issue doing this and did it quite quickly without issue. The team always listen to what I say on the prescription request comment page and recently arranged for a phone call to me to arrange a GP appointment. A very efficient and effective team. Thank you. In fact I highly recommend this GP practice as a whole.
Visited July 2023
Review titled The Grange Medical Centre
Replied on 23 May 2024
Thankyou for taking the time to respond and give us the positive feedback. Your review had been shared with our practice team. Many Thanks Practice Management Team
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Review titled Terrible Practice
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2023
Never call back when they say they will or when they do they let it only ring twice then hang up no chance of even getting the phone out of my pocket, or they call me the times I say I’m unavailable. They cancel a blood test then I get blamed for not turning up to it, try to explain and I’m spoken over. Very rude and stressful dealing with this surgery. I have never known anything like it, they don’t seem to care.
Visited June 2023
Review titled The Grange Medical Centre
Replied on 23 May 2024
Thank you for your feedback, we are sorry to hear about your experience. We would be happy to investigate complaints so we can respond to you directly. Please visit our website https://www.coltonmill-thegrange.nhs.uk/com to provide us with further details so we can look into complaints and identify any areas of improvement. Kind Regards Practice Management Team
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Review titled excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 May 2023
excellent appointment booking brilliant experience with my doctor surgery clean no need for waiting for appointment, was called in straight away
Visited May 2023
Review titled The Grange Medical Centre
Replied on 23 May 2024
Thankyou for taking the time to respond and give us the positive feedback. Your review had been shared with our practice team. Many Thanks Practice Management Team
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Review titled Phone up this morning
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2023
I called the surgery to make sure that they will be doing my referral for his blood sugar needles and insulin needles as well I been out on hold for half I need this prescription before Friday and this is not acceptable he is a new diabetic patient this surgery is absolutely ridiculous
Visited April 2023
Review titled The Grange Medical Centre
Replied on 23 May 2024
Thank you for your feedback, we are sorry to hear about your experience. We would be happy to investigate any future complaints so we can respond to you directly. Please visit our website https://www.coltonmill-thegrange.nhs.uk/com to provide us with further details so we can look into this for you. We also have a reception coordinator who you can ask to speak to if you have any problems in the future. Kind Regards Practice Management Team
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Review titled The worst
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2023
On hold for 25 mins and still no answer. I have been waiting for a doctor to phone me back since 9:00 this morning after my dad's carers phoned the doctors because he hasn't been well since 10pm the night before and still nothing. I have been told by my dad that he is on hold 30-40 minutes at a time and this is disgusting.
Visited April 2023
Review titled The Grange Medical Centre
Replied on 23 May 2024
Thank you for your feedback, we are sorry to hear about your experience with our phone system, we are aware at busy times, patients can be on hold in a queue. We are currently planning a new system to go live in July 24 which we hope will improve patient experiences on the telephone. We would be happy to investigate any future complaints so we can respond to you directly. Please visit our website https://www.coltonmill-thegrange.nhs.uk/com to provide us with further details so we can look into complaints and identify any areas of improvement. Kind Regards Practice Management Team