The Family Practice
Western College, Cotham Road, Bristol, Avon, BS6 6DFContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about The Family Practice.
Reviews
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Review titled Incredible support
Rated 3 stars out of 5
by Courtney - Posted on 07 August 2023
I came for a blood test which I was intensely afraid of. The Nurse who cared for me was caring, understanding and supporting of me throughout all of my panicking and crying. At no point did I feel rushed, embarrassed or made to feel as though I was in anyway being a nuisance which helped me to push on through and let her do what she needed to do. Thank you so much.
Visited August 2023
Review titled The Family Practice
Replied on 10 August 2023
Thank you very much for leaving your review. I am very pleased to hear that you had such a positive experience. We are lucky to have a great team here and I will pass on your feedback as it is always appreciated. I noticed that despite your lovely review you rated us 3 out of 5 stars. If you would like to contact me at the practice I would be happy to discuss with you any areas which we could have improved your experience. Kind Regards, Kathy Turner Business Manager
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Review titled Continuing a great practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2023
A busy practice in which doctors, nurses, administration and reception are very well coordinated. Reminders are sent for appointments, and they are normally on time.
Visited July 2023
Review titled The Family Practice
Replied on 12 July 2023
Thank you for your review. It is much appreciated. We work hard behind the scenes to try to keep things as smooth running as possible and I'm delighted that you have felt the benefit of our efforts. Clinicians always try to work to time and have to balance the immediate needs of the patients with urgent problems with that of timekeeping. Patient safety is always the priority and therefore they sometimes run behind but we do try to keep patients informed and also to assist to try to get back on time. Kind Regards, Kathy Turner Business Manager
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Review titled KInd and dedicated staff
Rated 5 stars out of 5
by Lucy Pedler - Posted on 04 August 2023
I am so appreciative of everyone at the Family Prcatice in Bristol. Despite their huge stresses, not enough staff and limited resources, I have always been able to get an appointment, speak to the right person and be given kind and helpful advice. Thank you.
Visited July 2023
Review titled The Family Practice
Replied on 07 August 2023
Thank you for your kind review which I have already passed on to the team. I know it will be very much appreciated. Healthcare recruitment is challenging but we are lucky in that the team members that we have here are committed to ensuring the patient gets the right appointment with the right person to receive the best advice. Kind Regards, Kathy Turner Business Manager
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Review titled An excellent Practice.
Rated 5 stars out of 5
by Sylvia Butterfield - Posted on 07 July 2023
My appointment was made at short notice, and I saw one of the GPs whom I had only come across once before. I was very grateful to be given the appointment. The GP was extremely competent, and I am hoping that once I have the results of blood tests, I will have a diagnosis.
Visited July 2023
Review titled The Family Practice
Replied on 12 July 2023
Thank you for your feedback I am delighted to be able to pass it on. We have a great team working with us and I hope that you receive your diagnosis soon and will be well on the road to recovery. Kind Regards, Kathy Turner Business Manager
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Review titled Amazing care and kindness
Rated 5 stars out of 5
by Nicola gee - Posted on 07 July 2023
Amazing Gp practice. Kind and caring staff, inc drs, nurses, pharmacists, receptionists. Always go above and beyond to help. Very sensible and great variety of apt options. I prefer the phone apts personally.
Visited July 2023
Review titled The Family Practice
Replied on 10 July 2023
Thank you for taking the time to leave your feedback. It always means a great deal to the team and I will be passing it on straight away. We work hard to look after our patients and to accommodate their wishes - telephone or face to face! Kind Regards, Kathy Turner Business Manager
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Review titled Excellent care and follo up
Rated 5 stars out of 5
by Anonymous - Posted on 25 July 2023
I have faced increasing health risks since being diagnosed with a cardiac condition and undergoing kidney surgery some 5 years ago and more recently testing as pre-diabetic. In the last 12 months though, I have become very appreciative of the proactive health care and screening provided by my local GP Team. I have undergone a number of investigatory scans, blood tests etc to diagnose potential risks and issues. During this period I have been impressed with the efficiency and proactive attention of my GP who has kept me informed of results and diagnosis at every stage and the support of the rest of Practice team in arranging blood tests and follow up whenever necessary. At a time when much of our daily health care is by necessity, delivered online or remotely, it has been gratifying to witness first-hand how this can function proactively and effectively.
Visited July 2023
Review titled The Family Practice
Replied on 25 July 2023
Thank you for your feedback. I am delighted that despite your increased health risks and concerns, you feel that your health care has been managed well. Since COVID we have had to work and communicate differently with our patients and I was pleased to be able to pass on your comments to the team. I hope that you continue to reap the benefits of the teams' efforts. Kind Regards, Kathy Turner Business Manager
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Review titled Good experience
Rated 5 stars out of 5
by John Manley - Posted on 14 June 2023
A very comprehensive consultation. The doctor looked at me holistically rather than just focusing on my main medical condition which I found very refreshing. Clear recommendations for the future. Reasonable time keeping
Visited June 2023
Review titled The Family Practice
Replied on 28 June 2023
Thank you for your review. It really does make a difference to the team to know that they are appreciated. I am constantly impressed by their dedication and efforts to ensure good patient care. Kind Regards, Kathy Turner Business Manager
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Review titled Wonderful GP practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2023
The Family Practice, Western College, Cotham has been wonderfully supportive to my son and our entire family during a period of deep trauma and unexpected critical illness. Our GP has gone above and beyond with his level of support for my son and for our family. The whole team’s kindness and humanity has shone through when it was needed the most.
Visited June 2023
Review titled The Family Practice
Replied on 10 October 2023
Thank you very much for taking time out to write such a lovely review at a time where you must still be adjusting to major changes in your lives. I know that I speak for all of us when I say how much your kind words mean and that I hope that we can further support you and your family as you move forwards and out of this traumatic period. Kind Regards Kathy Turner Business Manager
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Review titled Great Dr’s Practice!!
Rated 5 stars out of 5
by Anonymous - Posted on 02 June 2023
I have been with this practice for a number of years. I feel very comfortable and happy that they will/are looking after me.
Visited June 2023
Review titled The Family Practice
Replied on 07 June 2023
Thank you for your feedback. Each week I am constantly reminded and impressed by the fact that the team always put patient care first and that their motivation is good patient care. It is lovely to know that it is realised and appreciated. I will of course let the team know. Kind Regards, Kathy Turner Business Manager
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Review titled Good practice for my needs.
Rated 5 stars out of 5
by Maralyn Capstick - Posted on 23 June 2023
I have been lucky that l have not had to see a doctor for some years now. Other experiences, such as telephone contacts, have been good. Also confirmation texts sent to are useful.
Visited June 2023
Review titled The Family Practice
Replied on 28 June 2023
Thank you for taking the time to leave a review. As always, I will pass on your comments because they are always appreciated. I'm delighted that you are enjoying good health (long may that be so!) and that your experiences remain positive with us. Kind Regards, Kathy Turner Business Manager