The Family Practice
Western College, Cotham Road, Bristol, Avon, BS6 6DFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 28 June 2023
Wound on my leg which did not go well with own treatment! The nurses and the amazing dressings are faultless in their care and professionalism
Visited June 2023
Review titled The Family Practice
Replied on 28 June 2023
Thank you for leaving your feedback. We are indeed blessed with our nursing team and they will be so pleased when they read your comments. I hope your leg wound continues to heal. Kathy Turner Business Manager
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Review titled Caring Practice
Rated 5 stars out of 5
by Anthony Richards - Posted on 06 June 2023
My follow up appointments were prompt and caring with excellent Doctor communication . I was phoned at 8.0 in the evening to discuss results with a fuller text at 8.0 the following morning.
Visited May 2023
Review titled The Family Practice
Replied on 09 June 2023
Thank you for taking the time to leave your feedback. It is always a delight to read these and to then pass on to the team. The team works hard to put patients first and it is appreciated when we know we got things right. Kind Regards, Kathy Turner Business Manager
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Review titled Above and beyond
Rated 5 stars out of 5
by Clare Meadows - Posted on 20 May 2023
I have been receiving ongoing care from a Practice Nurse for an infected leg wound. I have been treated with kindness and efficiency on each occasion. My last appointment was added to the end of the Nurse’s surgery in order to provide continuity of care. This was much appreciated, especially on a Friday afternoon!!
Visited May 2023
Review titled The Family Practice
Replied on 22 May 2023
What a lovely way to start a Monday morning and thank you for your kind words. I know it will mean a great deal to the individual and the wider team who really do work hard to make sure our patients are well looked after. I will pass your comments on immediately. Kind Regards, Kathy Turner Business Manager
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Review titled Wonderful Nurse Practitioner
Rated 5 stars out of 5
by CLARE MEADOW - Posted on 13 May 2023
My appointment was on time. Very kind and competent nurse, who explains everything clearly and very happy to answer all my questions.
Visited May 2023
Review titled The Family Practice
Replied on 16 May 2023
Thank you very much for taking the time to leave your comments. It really does make a difference. I am delighted that you had such a good experience with us and I will definitely be passing on your feedback to the team. Kind Regards, Kathy Turner Business Manager
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Review titled Exemplary doctor’s practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2023
The system for checking in is brilliant, staff All polite and run on time or let you know When you checking if there is a delay. While you’re waiting you can take your own blood pressure and weight should you choose. In my experience, all the staff in the Practice are helpful, and receptionists on the phone listen very well. I feel privileged to be a patient at this practice
Visited May 2023
Review titled The Family Practice
Replied on 25 May 2023
Thank you very much for your lovely review. It will mean so much to the teams and especially the receptionists who have such a difficult job - many of whom are new in post. Kind Regards, Kathy Turner Business Manager
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Review titled Western College practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2023
I can summarise my whole experience, from stepping in and ou, as excellent. Everyone very professional, friendly and kind. Got what I was looking for and received feedback via mobile telephone message. All fast and efficiently.
Visited April 2023
Review titled The Family Practice
Replied on 28 April 2023
Thank you very much for your feedback which I have already shared with the team. It means a great deal to us to know that we're getting things right for our patients. Kind Regards Kathy Turner Business Manager
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Review titled Thorough
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2023
I had a list of issues to go through relating to blood test results. This was done efficiently and I was reassured.
Visited April 2023
Review titled The Family Practice
Replied on 02 May 2023
Thank you very much for your review. I have already passed your comments on to the team and I was delighted to read that you have been reassured and that you found the process efficient. Kind Regards Kathy Turner Business Manager
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Review titled Difficulty with access but care was good
Rated 4 stars out of 5
by Anonymous - Posted on 22 March 2023
Access to appointments difficult and 3 week wait for a routine blood test leading to disrupted care pathway and unnecessary extra communications. Actual care was sound and staff professional and effective
Visited March 2023
Review titled The Family Practice
Replied on 23 March 2023
Thank you for your feedback. We have struggled recently with excess demand for blood tests, recruitment and staff sickness. We have however, put on extra phlebotomy clinics now that we we have recruited and the team is back from sick leave. I am sorry for the inconvenience caused. Kind Regards Kathy Turner Business Manager
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Review titled Lovely practise
Rated 5 stars out of 5
by Reg Evans - Posted on 07 March 2023
I have always had a really good experience when visiting the Family Practise. Everyone the receptionists, nurses and doctors are really friendly helpfull and very considerate. My treatment from the practise nurses who have been dealing with my leg dressing this past few weeks has been exceptional. They are all fantastic, very kind and professional.
Visited March 2023
Review titled The Family Practice
Replied on 08 March 2023
Thank you very much for your feedback. I know that when I pass it on the team will be so pleased. We all work very hard to ensure that the patient is well looked after and I am delighted that our Treatment Room team have excelled on this occasion. Kind Regards, Kathy Turner Business Manager
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Review titled Above and beyond
Rated 5 stars out of 5
by Anonymous - Posted on 07 April 2023
My GP called me to organise a blood test after seeing a previous high result a few years ago. I was impressed that they took time and followed this up. As I'm younger they recognised the possible risk, started medication promptly and referred me on to the hospital. The follow up and the time taken made me feel listened to and cared for. Many thanks Western Practice
Visited March 2023
Review titled The Family Practice
Replied on 11 April 2023
Thank you for taking the time to leave your feedback. It really will be appreciated by the team when I pass it on. I am pleased that you have had such a positive experience - the team are constantly assessing ways to improve care for our patients. Kind Regards, Kathy Turner Business Manager