The Eastern Avenue Medical Centre
737 A Cranbrook Road, Ilford, Greater London, IG2 6RJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Perfect Reception Staff Pride of the service
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2024
I attended the Medical Centre recently, I have to say the blonde girl at reception was not only lovely with a glowing smile but also just pleasant and an absolutely joy to talk to about what should have been an uncomfortable conversation I haven't been comforted the way she comforted me and my queries handled in such a professional manner ever She's an absolute dream. Thank you 10/10 - she is perfect.
Visited October 2024
Review titled The Eastern Avenue Medical Centre
Replied on 21 October 2024
Dear Patient, Thank you for your feedback, it is always nice to receive positive comments for services provided by our staff. I will pass on your feedback to my colleague. Practice Manager.
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Review titled Fantastic Service
Rated 5 stars out of 5
by Lorraine - Posted on 28 August 2024
Two telephone appointments have sorted out my health problems and my Husbands. Did an E Consult in the morning and appointments arranged for me a couple of hours later. Receptionists great in organising appointments with the Nurse and providing me with the necessary test kits.
Visited August 2024
Review titled The Eastern Avenue Medical Centre
Replied on 21 October 2024
Dear Lorraine, Thank you for your feedback, it is always nice to receive positive comments for services provided by our staff. I will pass on your feedback to the team. Practice Manager.
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Review titled Professional and Friendly
Rated 5 stars out of 5
by Lorraine - Posted on 10 April 2024
I saw a locum recently about an ongoing problem. He was so friendly, professional and knowledgeable. Gave me lots of advice and necessary medication to use. Would see him again without doubt.
Visited March 2024
Review titled The Eastern Avenue Medical Centre
Replied on 21 October 2024
Dear Lorraine, Thank you for your lovely feedback regarding our Locum GP, your feedback has been sent over to the GP too. Practice Manager
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Review titled Worst practice.
Rated 1 star out of 5
by Manoj Kumar Vatas - Posted on 12 February 2024
Worst. I left a review last week and no reply. I checked other reviews, no reply. I wonder who reads them, who replies and who acts on them. Oh by the way, the one I wrote has gone missing. Its not on the list anymore. Ridiculous.
Visited February 2024
Review titled The Eastern Avenue Medical Centre
Replied on 21 October 2024
Dear Manoj Kumar Vatas, Firstly, I would like the assure you that there is no option for a Practice to delete any form of feedback made by patients on this portal. I do not know the nature of your comment as nothing is stated above, however we apologise for the delayed response to this post. If you have any feedback, please do put it in writing to the Practice and we will make direct contact. Thank you, Practice Manager
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Review titled worst Service
Rated 1 star out of 5
by Khalid - Posted on 04 December 2023
Worst ever service. It is impossible to call them if you get through with some luck, you can't get an appointment. I have asked for my son's repeat prescription, and every time I called they said it is ready and you can collect it from my local Pharmacy. Pharmacy they haven't received anything in the end I have given up, Changing my Surgery now.
Visited October 2023
Review titled The Eastern Avenue Medical Centre
Replied on 21 October 2024
We was sorry to hear that you did not receive the service expected when contacting the surgery. Please do contact the surgery directly and ask to speak to a Senior Member of staff when an incident as such occurs.
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Review titled Shingles Vaccination
Rated 4 stars out of 5
by Michael - Posted on 12 September 2023
The Nurse was very pleasant and explained everything. Showed me the box to show me the expiry date. Asked me if I was allergic to the tape being used.
Visited September 2023
Review titled The Eastern Avenue Medical Centre
Replied on 21 October 2024
Dear Michael, Thank you for your feedback, it is always nice to receive positive comments for services provided by the Practice. I will pass on your feedback to my colleague. Practice Manager.
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Review titled Doctors are wonderful, Rest of the staff not so good
Rated 1 star out of 5
by Mahmood Lala - Posted on 13 June 2023
I phone the surgery this morning and was left on hold 22 minutes, receiving no apology for their delay in answering. The reason for my call was to query about 3 items I had ordered from my repeat prescription last week as I was yet to recieve anything. In response to my query the receptionist replied that they have not recieved a signed prescription from the surgery and that it will be done by this evening. This would usually be acceptable however, due to the delay in having my prescription signed I had run out of two of the medicines that I rely on. After explaining this point to the receptionist she once again only stated that it will be completed by the evening and nothing more. This presents a clear lack of care towards the health of their clients, a fact which I find to be totally disgusting.
Visited June 2023
Review titled The Eastern Avenue Medical Centre
Replied on 21 October 2024
I am sorry that you did not receive the service you expected when contacting the practice. There has clearly been some misunderstanding regarding the receptionists actions. I apologise for any upset caused. Since December 2023, our telephone lines have had an upgrade and our service users have given positive feedback with the changes, we hope you will not experience issues with our telephone lines going forward. Practice Manager
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Review titled Hoilday vaccines information
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2023
Travel booked callef up was advised by reception to go in surgery andcfill form as info only can be given by nurse. No option to book apo. Went in was told within 2 days will get call .no call so called in again was then told the surgery wait time is 3 to 4 weeks .So i said all i need to know is tetnas or cholera still need or expired ...so i can go chemist have done. Without this i cant go and get done. Previously by phone simple info can be given .but not anymore..The service needs to look at common sense situations and access to this should be mandatory i When required for travel ect. The service of call back was promised by a manager and each time waiting kn call to be answered had made me feel whether the surgery needs to be monitored and the system to be monitored as staff are struggling to manage simple requests. Very saddend that the service has deterioated so much. The callback telephony service by Doctors is so much better .General nurse cintrol and teception needs to really think about the service for simple requests such as that i am asking. 3 to 4 weeks and yet no gaurantee of call back and the appointment to book with nurse should be there if notvable to check records by phone or even gojng to reception. With Id should be given.
Visited April 2023
The Eastern Avenue Medical Centre has not yet replied.