The Eagle Eye Surgery
26 Eagle Road, Wembley, Middlesex, HA0 4SHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unprofessional Admin Team
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2024
The receptionist are rude, arrogant and does not take any accountability. It seems like they have no coordination with their team. My whole families address was randomly changed without our consent and they have no clue who changed. They disconnected the call if you call within the last 30mins before closing time.
Visited March 2024
Review titled The Eagle Eye Surgery
Replied on 17 September 2024
Thank you very much for your feedback. We use all comments and feedback as part of our continuous Quality Improvement Activities. We discuss issues and investigate errors, and aim to be transparent about all of our policies and always apologise for our errors. If you would like to give further feedback or complaint, please use our complaints link: http://complaints.NHSGP.net
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Review titled Great practice but poor reception
Rated 4 stars out of 5
by Anonymous - Posted on 23 June 2023
I had an appointment for cervical smear on a particular day and it was my mistake I was late to the appointment due to unavoidable circumstances. Eventhough I have visited the surgery, that particular day 30 minutes late for the appointment. The receptionist there was really really rude, communicated in a very unpolite manner with non preferable gestures. She didn't even bother to ask the reason why I was late or anything, shouted and she booked another appointment date only asked me whether I will have mensuration on that day or not. All this scenario was taken place in public, there were some other patients in the waiting area. Totally totally uncomfortable situation. Being a health professional I will never tolerate this kind of behaviour from a staff. Other than that the Nurse who did the cervical smear, on my next appointment was very empathise lady, with perfect skills and sound clinical experience.
Visited June 2023
Review titled The Eagle Eye Surgery
Replied on 04 August 2023
Dear Patient, Thank you very much for your feedback. We use all comments and feedback as part of our continuous Quality Improvement Activities. We discuss issues and investigate errors, and aim to be transparent about all of our policies and always apologise for our errors. If you would like to give further feedback or complaint, please use our complaints link: http://complaints.NHSGP.net
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Review titled Impossible to get hold of
Rated 1 star out of 5
by Katie - Posted on 06 April 2023
I have been at this surgery for less than a week and have already had numerous problems trying to reach the reception team. I have tried to call the practice 10 different times, I am always “caller number one” but I am left waiting on hold for an hour at the time. I have been left waiting so long that after an hour I give up because it’s clear the receptionists don’t want to answer the phone to help patients. I got a call from a consultant today after I made an econsult online, they have requested blood tests however I’m unable to get hold of the surgery to arrange this or to collect the blood test form. The service here is terrible. I have numerous health problems and require regular appointments at the GP, it seems I will not get the help I need being with this GP. If things do not improve, I will consider registering to another practice who do care about the health of their registered patients. I should have read the reviews before joining because it seems it’s not just me having this problem. If you are considering joining this GP surgery, I would strongly suggest you go somewhere else because you will not get the help you need.
Visited April 2023
Review titled The Eagle Eye Surgery
Replied on 28 April 2023
Thank you very much for your feedback. We use all comments and feedback as part of our continuous Quality Improvement Activities. We discuss issues and investigate errors, and aim to be transparent about all of our policies and always apologise for our errors. We would be grateful if you could contact us via our complaints link: http://complaints.NHSGP.net, so that a member of our Complaints team can contact you to discuss and resolve your concerns. Alternatively, you can also contact us via our Practice email at Docman.e84066@nhs.net