The Dunstan Partnership
Breightmet Health Centre, Breightmet Fold Lane, Breightmet, Bolton, Lancashire, BL2 6NTContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Dunstan Partnership.
Reviews
-
Review titled Rude receptionist
Rated 2 stars out of 5
by Jay - Posted on 03 April 2024
Elderly patient called to ask about medication and was subjected to an overly officious , rude and hostile receptionist who quite frankly should not be permitted to be employed in a patient focused role. Shame on you
Visited April 2024
Review titled The Dunstan Partnership
Replied on 03 April 2024
Dear Patient, thank you for taking the time to feedback. We are surprised and saddened by your comments regarding one of our reception team. This is most unusual, as we regularly receive very positive comments regarding how helpful, courteous and amazing our reception team are. To this end, we would be most grateful if you could contact our Practice Business Manager, Vera Bourn, on 01204 463777 to discuss this matter in order to obtain further information.
-
Review titled Very impressed
Rated 5 stars out of 5
by Anonymous - Posted on 06 July 2023
I was very impressed with the care & attention of the doctor & ecg nurses. Everything was clearly explained. The GP was most thorough with all the investigations & had a reassuring, pleasant manner- a very good communicator. Thank you to all the staff involved in my treatment.
Visited July 2023
Review titled The Dunstan Partnership
Replied on 15 July 2023
We very much appreciate that you have taken the time to let us have your very positive comments regarding your recent experience at The Dunstan Partnership. Your comments were passed to the Practice Team during a team meeting on the 13.07.2023 and were very gratefully received. Mrs Vera Bourn (Practice Business Manager)
-
Review titled Brilliant service
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2023
In the first week of January 2023 both myself and my husband had to visit the practice for various reasons having not had to visit for a number of years. We had face to face appointments and also used the online consultation form. Both of these methods were very efficient and all the medical, nursing and admin staff were very friendly and helpful. Very happy with the Dunstan Practice.
Visited January 2023
Review titled The Dunstan Partnership
Replied on 12 January 2023
Thank you so much for your feedback which will be shared with the Dunstan Team at our next Team Meeting. Your comments are much appreciated and will certainly help in supporting our Team to feel respected and valued for the services we are very proud to provide for our patients at Dunstan. Vera Bourn Practice Business Manager
-
Review titled Poor.
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2022
Receptionists - rude. Do not listen. Cannot understand simple requests. Doctors - young, inexperienced, overworked, but polite. That said I’ve been misdiagnosed twice in the last two illnesses. I was once diagnosed via telephone on a rash I had on my skin only for the medication to spread that rash all across my face. You can get an appointment same day but only if you’re unemployed or work very close to the surgery. 11.15am? No worries. 5pm? Not a chance. Doctors often are overrunning by as much as an hour. Generally poor. As I’m currently undergoing treatment I’m stuck with them until I’m better. As soon as I’m better, I’m off.
Visited October 2022
Review titled The Dunstan Partnership
Replied on 15 July 2023
Thank you for your review. We value all feedback and we're sorry that you feel your experience didn't meet expectations. If you haven't done so already, please do get in touch directly and we will be happy to discuss your concerns. Mrs Vera Bourn (Practice Business Manager)