The Downend Health Group
Christchurch Family Medical Centre, North Street, Downend, Bristol, Avon, BS16 5SGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Medicine Management Team
Rated 4 stars out of 5
by Anonymous - Posted on 21 December 2022
Spoke to a very helpful, patient and understanding lady today (shame I'm not allowed to give her name!} She answered all my questions regarding my elderly father and his medication - and I had quite a few!!! Excellent experience. Thanks
Visited December 2022
Review titled The Downend Health Group
Replied on 22 December 2022
Thank you for taking the time to provide your feedback , positive feedback is greatly received and is very much appreciated. Please be assured your comments will be fed back to the relevant Team.
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Review titled Super helpful receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2022
I desperately needed a doctor to see my son who was struggling, they were no appointments but one receptionist went above and beyond to ensure that a doctor was able to call me then arrange an appointment for him. I was very grateful as I know how much pressure they are under, with no faults of their own. I wouldn’t go anywhere else
Visited November 2022
Review titled The Downend Health Group
Replied on 21 November 2022
We appreciate that you have taken the time to provide such positive feedback. Please be assured your comments will be passed on to the Reception Team.
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Review titled Obtaining test results
Rated 2 stars out of 5
by Anonymous - Posted on 11 November 2022
The published time to call for test results is after 11:00am but after 1 minute 40 seconds of pre-recorded message for options, you will be told to call after 11:30am.
Visited November 2022
Review titled The Downend Health Group
Replied on 14 November 2022
Thank you for your feedback. We have checked our website and can confirm that the incorrect time has been published, this is now in the process of being corrected. Please be assured our in-surgery information is reading correctly. Please accept our apologies for the frustration you have been cause as a result of this error.
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Review titled Helpful staff
Rated 5 stars out of 5
by Edward Paget - Posted on 21 November 2022
Had to visit urgently without appointment was very worried, receptionist went out her way to help me managed to find a doctor to see me and reassure me the doctor was most thorough and managed to reassure me. On way out had to make some appointments, a different receptionist was as helpful as the first, unfortunately I did not manage to get any of their names but the standard of service from the staff calmed my fears incredible people doing a very difficult job and a smile
Visited November 2022
Review titled The Downend Health Group
Replied on 22 November 2022
Thank you for taking the time to share your comments. We are so grateful to receive your positive feedback and are happy we were able to assist you to your satisfaction when you visited the Practice. Please be assured your comments will be shared with the relevant staff and also the wider DHG team.