The Downend Health Group
Christchurch Family Medical Centre, North Street, Downend, Bristol, Avon, BS16 5SGContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Downend Health Group.
Reviews
-
Review titled Brilliant Support
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2023
I have recently become a carer and would like to thank the team who support carers for their support and help. They have made the process easier and less daunting.
Visited June 2023
Review titled The Downend Health Group
Replied on 01 August 2023
Thank you for your feedback , it is most appreciated . As a Practice we appreciate the pressures that Carers can experience, we are glad we have assisted you in a positive way.
-
Review titled Excellent service
Rated 5 stars out of 5
by Jackie - Posted on 07 June 2023
I’d like to say how caring and supportive reception and nursing staff are. So polite and nothing too much trouble for them. Thank you
Visited June 2023
Review titled The Downend Health Group
Replied on 09 June 2023
Thank you very much for providing such positive feedback, your comments have been relayed to the DHG Team.
-
Review titled Horrendous
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2023
Bare minimum is the mantra for Downend. I've had nurses say they've tried to ring me and not gotten hold of me, when they never even attempted the call. Nurses manger told me after that "we can all learn a lesson", I've had doctors tell me there's nothing they can do about an issue, no test follow up and generally rude staff that have very little compassion.
Visited May 2023
Review titled The Downend Health Group
Replied on 16 June 2023
We are sorry to learn of your experiences , we would like to try and address your concerns and would encourage you to contact the Practice to discuss your difficulties further.
-
Review titled It was a brilliant and helpful.
Rated 5 stars out of 5
by Anonymous - Posted on 31 May 2023
The receptionist was so helpful and immediately take action when really needed and the doctor was very responsible and did very well job. I am really happy to belong this GP Willow Surgery.
Visited May 2023
Review titled The Downend Health Group
Replied on 09 June 2023
Thank you for your positive comments regarding our Receptionist and Doctor ,m it is reassuring to hear you are satisfied with the service you received.
-
Review titled EConsult System
Rated 5 stars out of 5
by Anonymous - Posted on 11 May 2023
Just a note to say although I was unable to get an immediate appointment with a doctor, I used the eConsult system. With photos added this was quickly reviewed and I was offered an appointment with my chosen GP in around a week. It proves to me you can see a GP of your choice when you need it for certain issues. A good service, thanks
Visited May 2023
Review titled The Downend Health Group
Replied on 11 May 2023
Thankyou for taking the time to feedback on your recent experience with the Practice, it is reassuring to hear that the econsult system has been of positive use for you.
-
Review titled Best practice I've ever had
Rated 5 stars out of 5
by Becky O'doherty - Posted on 19 May 2023
What can I say, every time I call the staff are simply amazing, nothing is ever to much trouble and they do everything they can to help. So I just want to say thank you and I appreciate everything you've done for me.
Visited May 2023
Review titled The Downend Health Group
Replied on 09 June 2023
Thank you for taking the time to share your feedback, it is reassuring to hear you have received such good service, please be assured your comments have been shared with the DHG Team.
-
Review titled Exemplary Service
Rated 5 stars out of 5
by Joan Barnard - Posted on 30 May 2023
I had an urgent issue regarding my medication. I was dealt with in an extremely professional and friendly manner by a member of the reception team, who spoke with an equally efficient and wonderfully helpful GP. My issue was dealt with professionally and my urgent problem was resolved the same day. I cannot express my gratitude enough. Gold star service.
Visited May 2023
Review titled The Downend Health Group
Replied on 09 June 2023
It is great to hear of your recent experience, we are pleased that we were able to assist you satisfactorily. Thank you for taking the time time to share your feedback , it is very much appreciated.
-
Review titled Cohesive working
Rated 5 stars out of 5
by Jenny Knowland - Posted on 02 May 2023
An absolute team effort- Joined up team work in dealing with a sensitive issue for my aunt who is in her hundredth year. From GP to coordinators their input was quick , dignified and efficient My aunt felt at ease with the way the practice supported her with the procedure.
Visited April 2023
Review titled The Downend Health Group
Replied on 04 May 2023
Thank you for taking the time to provide feedback of your recent experiences with the Practice, it is most appreciated. Please be assured the relevant staff have been informed of your comments.
-
Review titled Staff are lovely and hardworking
Rated 5 stars out of 5
by Lauren Smith - Posted on 19 April 2023
This practice is the best practice I have ever had the privilege of being a member of i previously lived in a different country in the United Kingdom and the staff were rude and everything was too much trouble but the staff at Downend Health group are lovely and they clearly love their job and they’re always happy to help despite being under significant pressure. The doctors so far have impressed me also! Thank you staff at Downend Health Group
Visited April 2023
Review titled The Downend Health Group
Replied on 20 April 2023
Thank you for taking the time to comment on the service you have received at Downend Health Group, it is much appreciated. Please be assured that your comments have been shared with the Downend Health Group Team.
-
Review titled Can't get through by phone ever
Rated 2 stars out of 5
by Anonymous - Posted on 17 March 2023
The actual patient care is very good once you get through on the phone. This is, however, almost impossible. They don't even have a proper hold queue: you just can't connect at all. It's stressful and completely impractical if you want to do anything else on that day or are also trying to look after a (sick) child. We have, on most occasions, had to resort to using 111 - who then have the audacity to tell us we "should've called the GP' ... when we did so - dozens of times and could not get through. A year-is ago I complained about this to the surgery and was promised that they were introducing a new system with a hold queue. Clearly they haven't bothered.
Visited March 2023
Review titled The Downend Health Group
Replied on 23 March 2023
Thank you for taking the time to detail your concerns, we are sorry to hear you are continuing to experience difficulties when trying to access our services. We would like the opportunity to discuss your concerns , however your review is anonymous . Should you wish to discuss your concerns , please contact the Practice via the website and the Patient Experience Lead will contact you.