The Downend Health Group
Christchurch Family Medical Centre, North Street, Downend, Bristol, Avon, BS16 5SGContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about The Downend Health Group.
Reviews
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Review titled Good practice
Rated 5 stars out of 5
by Linda Ashford - Posted on 13 October 2024
Went to have my flu jab, and asked about covid jab and had both. The staff who done injections was very thorough in asking for my information and asking if I was okay to have injections. They also asked if I had any symptoms of which I didn't. I Had to people do injections
Visited October 2024
The Downend Health Group has not yet replied.
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Review titled Very good service
Rated 5 stars out of 5
by K Poole - Posted on 07 October 2024
My husband & I attended the Willow Surgery for a ‘flu jab on 5th October 2024. The service was professional, friendly & swift.
Visited October 2024
The Downend Health Group has not yet replied.
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Review titled Great customer service
Rated 5 stars out of 5
by Miss Anne-Marie Carr - Posted on 25 October 2024
My experience at the surgery this morning was great. The ladies on Reception was very helpful especially one of the Receptionist ladies who went above and beyond to reschedule my appointment so I didn't need to book a day off work. I saw the Dr this morning and she was also pleasant and offered me a solution to my problem. You are all doing a wonderful job. Thank you 😊
Visited October 2024
Review titled The Downend Health Group
Replied on 25 October 2024
Thank you for sharing your feedback of your recent interactions with the Practice, it is much appreciated . Please be assured that your comments have been passed on to the Patient Assistant Manager to feed back to her team.
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Review titled covid &flu vaccine
Rated 5 stars out of 5
by Terry - Posted on 14 October 2024
arrived on time. seen within minutes. very efficient staff and nurses. very pleased with the overall performance
Visited October 2024
The Downend Health Group has not yet replied.
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Review titled 1 hour wait.
Rated 2 stars out of 5
by Anonymous - Posted on 19 September 2024
Took the morning off work to take my Mum for a review of her Alzheimer’s and medication. When we eventually got to see the doctor she was very helpful and thorough but we had to wait an hour to be seen for a pre-booked appointment. Not what you want when you’re recovering from brain cancer and Mum has Alzheimer’s!
Visited September 2024
Review titled The Downend Health Group
Replied on 24 September 2024
Thank you for taking the time to share your feedback, we are sorry to hear of your experience whilst recently attending the Practice. We would like the opportunity to investigate this issue, in order to identify the cause of the delay that was experienced on the day of your visit. Unfortunately, however your feedback is anonymous and we are therefore unable to begin to look into this. At your convenience , we would be grateful if you could contact the Practice via our website `contact us` page to supply further details.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 11 September 2024
Sent a prescription request that was urgent Sunday night thinking I would have to wait a week and have to go without taking this daily medication but and I collected from chemist Tuesday.
Visited September 2024
Review titled The Downend Health Group
Replied on 12 September 2024
Thankyou very much for taking the time to comment on our services. We are glad to hear that our services have met your needs and expectations. Your positive feedback will be shared with the DHG team.
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Review titled Good Practice
by Dee Fishpool - Posted on 13 September 2024
I allowed one week after dropping in my repeat prescription and on picking it up from Williw Pharmacy found I didn't have all the medications and as I didn't have any more tablets at home and it was Friday I popped into Reception and explained the situation as I mustn't stop taking some tablets. Reception was extremely helpful and said they would phone me later to let me know when I could pick up my meds from Willow surgery, which they did. I picked them up and so my panic is over! I can take them tonight without missing any! Many thanks to all involved.
Visited September 2024
Review titled The Downend Health Group
Replied on 24 September 2024
Many thanks for taking the time to leave your comments leading on from your recent experience when requesting your medication, it is most appreciated and will be passed on to the members of staff concerned.
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Review titled Good practice
Rated 5 stars out of 5
by Rod - Posted on 26 August 2024
I needed an urgent blood test to tie in with a short notice appointment at hospital. The lady on reception at the Christchurch surgery was so helpful she managed to get me an appointment. Thank you.
Visited August 2024
Review titled The Downend Health Group
Replied on 27 August 2024
Thank you for taking the time to leave feedback regarding your recent experience when recently dealing with one of our Reception Team. Your comments are greatly appreciated and will be fed back to the Reception Team.
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Review titled Great assistance
Rated 5 stars out of 5
by Jon O’Hara - Posted on 16 August 2024
Rang K I M this morning about missing prescription and she sorted it out keeping me fully informed all the time! Thanks K great job😊
Visited August 2024
Review titled The Downend Health Group
Replied on 16 August 2024
Thank you for taking the time to provide your feedback , it is much appreciated. Please be assured your comments will be passed on.
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Review titled Great Receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 25 June 2024
The lady that has dealt with me in a number of occasions is simply marvellous. Kind, polite and professional. I always feel like she wants to help me. She went out of her way today to book me my B12 jab that I had forgotten to have two weeks ago. This was done with the receptionist immediately. She did not make me feel like I was a pain or any bother. I am very grateful to her as this is not the first time she has always been willing to help. Please can you let her know she is simply amazing and although this may seem a little over the top, when you have had a bad day it makes life so much easier with people like this lady. Many many thanks
Visited June 2024
Review titled The Downend Health Group
Replied on 25 June 2024
Thank you for your kind comments. We will ensure that these are shared with the Patient Assistant Team Manager. Kind regards Downend Health Group