The Downend Health Group
Christchurch Family Medical Centre, North Street, Downend, Bristol, Avon, BS16 5SGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Impossible
Rated 1 star out of 5
by Anonymous - Posted on 24 October 2022
Great vacation service.other than that very poor. Impossible to get appointments..can't even get to talk to the receptionist..app Impossible to book an appointment too...they always got am excuse for poor phone problems....thinking of leaving but rhey would like that...not fit for purpose..
Visited October 2022
Review titled The Downend Health Group
Replied on 27 October 2022
We are sorry to hear of your comments regarding your recent experiences with Downend Health Group. Please be assured we are doing our very best to cope with the exceptional demand we currently have with our services. We would like the opportunity to discuss your concerns in more depth, however as your feedback is anonymous, we are unable to trace your details. Should you wish to discuss your concerns further, please contact the Practice with your full details via our website. Kind Regards The Downend Health Group Team
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Review titled These people care.
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2022
Absolutely amazing service. I only delivered Mum's prescription request late in the evening. Just after 10am the very next morning I received a phone call to discuss it, the admin assistant had already phoned to pharmacy on my behalf to make sure of something and then put the request through. Also, she confirmed details that she had passed on to the home visit team already. Amazing service yet again from this surgery...it doesn't surprise me. These people really do care abouts their patients and the people looking after them. Highly recommended.
Visited October 2022
Review titled The Downend Health Group
Replied on 14 October 2022
Thankyou for taking the time to comment on your recent experience, it is reassuring to hear your positive comments.
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Review titled Efficient vaccination clinic
Rated 4 stars out of 5
by Susan Stephens - Posted on 02 October 2022
Following a text message from Willow Surgery I went online to book an appointment for a flu vaccine. Given various options, booked and received a confirmation text. Attended the clinic and was vaccinated and out within 10 minutes. Very efficient service.
Visited October 2022
Review titled The Downend Health Group
Replied on 06 October 2022
Thank you for taking the time to share your feedback regarding your recent experience when attending for your flu vaccination, it is most appreciated.
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Review titled Excellent response
Rated 4 stars out of 5
by Anonymous - Posted on 19 October 2022
I was rung by a member of Downend Health Group's medical team to discuss a very overdue letter from Southmead hospital. She was very professional, empathetic and lucid. I was very impressed and felt in safe hands.
Visited October 2022
Review titled The Downend Health Group
Replied on 14 November 2022
Thank you for taking the time to provide your comments, it is most appreciated and will be shared with the Downend Health Group Team.
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Review titled Amazing experience with a GP
Rated 5 stars out of 5
by Beth - Posted on 28 October 2022
I had to go in for an appointment that was very concerning and was causing a lot of anxiety but the GP who saw me (both for my initial appointment and a follow up 2 weeks later) was absolutely amazing, really calmed me down and even got me laughing. The GP explained the onward referral process thoroughly and took the time to make sure I wasn’t scared or anxious about it. Passed on contact information immediately rather than having to wait for letters etc to come through in case I need to contact the hospital for the referral
Visited October 2022
Review titled The Downend Health Group
Replied on 31 October 2022
Thank you for taking the time to provide such positive feedback following your recent consultations with one of our GP`S.
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Review titled Very pleasant nurse
Rated 4 stars out of 5
by Anonymous - Posted on 17 October 2022
My shingles jab was a very pleasant experience, nurse N Cox, was extremely obliging and amenable, she explained everything about the vacation, and possible side effects. I was even given the “Zostavax” information leaflet, which confirmed the information she had told me while preparing and administrating the vacation. I was made to feel at ease throughout the whole process, well done Nicky Cox practice nurse
Visited October 2022
Review titled The Downend Health Group
Replied on 17 October 2022
Many thanks for taking the time to let us have your feedback leading on from your vaccination appointment, it is great to receive such positive feedback.
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Review titled Great online service
Rated 4 stars out of 5
by Helen - Posted on 23 September 2022
Twice this week I have contacted the meds management team via your auto email message service and I have received an excellent service, very helpful and friendly and really efficient way of contacting the team. Georgia was extremely helpful and informative- thank you
Visited September 2022
Review titled The Downend Health Group
Replied on 26 September 2022
Many thanks for taking the time to provide feedback following your recent interactions with the Medicine Management Team, it is reassuring to hear that our email system has worked for you. Please be assured your comments will be fed back to the Medicine Management Team.
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Review titled Absolute Disgrace
Rated 1 star out of 5
by Andrew Bright - Posted on 23 September 2022
My 83 years old mother has spend two hours a day, everyday this week attempting to book an appointment to see a doctor, she has never had anything more than an engaged tone. When will something be done about this surgery? I have friends and colleagues who are registered with other local surgeries and never have this problem and don't have to wait for weeks to see a doctor. I have been with this surgery for 50 years (since birth) and will now sadly be looking to go elsewhere. Why can you not book an appointment online in this day and age, you are letting your patients down and don't seem to care or have any interest in changing your antiquated system that clearly doesn't work.
Visited September 2022
Review titled The Downend Health Group
Replied on 06 October 2022
Thank you for taking the time to share your feedback, we are sorry to hear of the problems you have experienced. Please note we will endeavour to trace yours and your mother`s details and contact you to discuss your concerns.
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Review titled No appointment
Rated 1 star out of 5
by Heather Chilcott - Posted on 28 September 2022
An appointment was put on the NHS website for me for today. I had no idea it was there and it was only luck that I saw it. I could not get through to anyone in the surgery, they do not take email messages. So I walked all the way from my home to the surgery, getting breathless and with a bad back with several stops along the way to be told that its a phone appointment. OK I thought, and have stayed in waiting and waiting for the phone appointment to happen....nothing happened, I wasted a whole day waiting for this non existent phone call. Christchurch and its partner the Willows are at the bottom of my list for people who do not consider their patients. It is not the first time this has happened. There is never an apology. If the tables were turned and I didn't turn up. They would be up in arms about people who do not turn up for appointments yet it appears to be OK for doctors to let patients down.
Visited September 2022
Review titled The Downend Health Group
Replied on 06 October 2022
Thank you for taking the time to share your concerns. We understand that you have now spoken to the Patient Experience Lead regarding this incident and trust you are happy with our response.