The Downend Health Group
Christchurch Family Medical Centre, North Street, Downend, Bristol, Avon, BS16 5SGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 11 September 2024
Sent a prescription request that was urgent Sunday night thinking I would have to wait a week and have to go without taking this daily medication but and I collected from chemist Tuesday.
Visited September 2024
Review titled The Downend Health Group
Replied on 12 September 2024
Thankyou very much for taking the time to comment on our services. We are glad to hear that our services have met your needs and expectations. Your positive feedback will be shared with the DHG team.
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Review titled Good Practice
by Dee Fishpool - Posted on 13 September 2024
I allowed one week after dropping in my repeat prescription and on picking it up from Williw Pharmacy found I didn't have all the medications and as I didn't have any more tablets at home and it was Friday I popped into Reception and explained the situation as I mustn't stop taking some tablets. Reception was extremely helpful and said they would phone me later to let me know when I could pick up my meds from Willow surgery, which they did. I picked them up and so my panic is over! I can take them tonight without missing any! Many thanks to all involved.
Visited September 2024
The Downend Health Group has not yet replied.
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Review titled Lovely and compassionate receptionist
Rated 5 stars out of 5
by Mahzia Hart - Posted on 17 September 2024
I overheard Liz assisting a man with his meds and he was obviously vulnerable and has had issues previously. Liz was kind patient and so understanding. She would have had no idea I was listening. So lovely and heartwarming to hear. Made me feel I would love her to deal with a member of my family who might need extra assistance. Well done Liz.
Visited September 2024
The Downend Health Group has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Rod - Posted on 26 August 2024
I needed an urgent blood test to tie in with a short notice appointment at hospital. The lady on reception at the Christchurch surgery was so helpful she managed to get me an appointment. Thank you.
Visited August 2024
Review titled The Downend Health Group
Replied on 27 August 2024
Thank you for taking the time to leave feedback regarding your recent experience when recently dealing with one of our Reception Team. Your comments are greatly appreciated and will be fed back to the Reception Team.
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Review titled Great assistance
Rated 5 stars out of 5
by Jon O’Hara - Posted on 16 August 2024
Rang K I M this morning about missing prescription and she sorted it out keeping me fully informed all the time! Thanks K great job😊
Visited August 2024
Review titled The Downend Health Group
Replied on 16 August 2024
Thank you for taking the time to provide your feedback , it is much appreciated. Please be assured your comments will be passed on.
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Review titled Great Receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 25 June 2024
The lady that has dealt with me in a number of occasions is simply marvellous. Kind, polite and professional. I always feel like she wants to help me. She went out of her way today to book me my B12 jab that I had forgotten to have two weeks ago. This was done with the receptionist immediately. She did not make me feel like I was a pain or any bother. I am very grateful to her as this is not the first time she has always been willing to help. Please can you let her know she is simply amazing and although this may seem a little over the top, when you have had a bad day it makes life so much easier with people like this lady. Many many thanks
Visited June 2024
Review titled The Downend Health Group
Replied on 25 June 2024
Thank you for your kind comments. We will ensure that these are shared with the Patient Assistant Team Manager. Kind regards Downend Health Group
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Review titled Needs improving
Rated 2 stars out of 5
by Anonymous - Posted on 24 June 2024
40 minutes late for appointment. Didn't send prescription, can't get through to anyone on the phone. Disappointing service from start to finish and not for the first time.
Visited June 2024
Review titled The Downend Health Group
Replied on 22 July 2024
Dear Patient We are sorry to hear of your poor experience when using our services. Please can we ask that you provide us with your details so that we are able to investigate this fully. Kind regards Downend Health Group
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Review titled Awful
Rated 1 star out of 5
by Anne Jordan - Posted on 06 June 2024
The most unsupportive and dreadful practice. Over 10 day wait for a GP appointment booked on EConsult service for a UTI. Now I’m told I can’t have more than one Ventolin inhaler at a time because of shortages. I’m not asking for 10 inhalers. Just one for my bag when I’m out and about and one for at home. Also my repeat prescriptions keep being removed from my record. Doctors ignore any notes you put on your prescription request so you have to phone and getting through is a nightmare. Also the support for a family member’s mental health is absolutely shocking. I’m moving doctors and I suggest you don’t bother joining this practice.
Visited May 2024
Review titled The Downend Health Group
Replied on 06 June 2024
We are sorry to hear of your experience when using our services. Downend Health Group takes any form of dissatisfaction very seriously , therefore we would like the opportunity to look further into the concerns you have raised. Should you wish your concerns to be investigated , please contact the Practice via our website `contact us` page.
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Review titled Staff are lovely but getting to see them, not so much
by Abbi - Posted on 21 May 2024
Whenever I've had need to speak with or see anyone at this practice they've been nothing short of brilliant. However, actually getting to see anyone is a complete nightmare. My most recent experience - I had a routine blood test and received a text message from the practice saying they want to speak with me about it. Told me to do an econsult to request an appointment. So I do that, submit it. Next day I get another text message saying I need an appointment and giving me a link to click. I go to the link. it cheerily says there are no appointments but this is rare and to try again later! If it keeps happening, contact the practice! Over the next four days I try again, about 15 times a day and every time this rare occurrence of no appointments comes up. So I call the practice just to be told nothing they can do and I just have to keep trying. The link will time out after 7 days and if it does, call them and they can reset it. The woman I spoke with was very sympathetic and sounded as frustrated as I was, but said her hands were tied. I jokingly said maybe it's this way to put people off making appointments at all and I wonder if this is actually the case. Eventually today I lucked out and one appointment came up, in 23 days' time. No specific time for the appointment but luckily I have an understanding boss who won't mind me waiting for a call from them. I live with anxiety and this whole process this time gave me two panic attacks (I know, I'm a snowflake). It's just crazy that the people that are supposed to be looking after your health are actively making it worse.
Visited May 2024
Review titled The Downend Health Group
Replied on 21 May 2024
Thank you for taking the time to share your views , we are sorry to hear of your experience. We would like the opportunity to look into your concerns , however your feedback is anonymous. Should you wish to discuss these issues further , please contact the Practice via our website. Many Thanks
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Review titled Disgusting Service
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2024
Requested a sickness note for my child who is just about to take exams, response was that I have to pay £36 upfront and it could take up to 60 days. Absolutely disgusted. Could not be more unhelpful or unsupportive.
Visited May 2024
Review titled The Downend Health Group
Replied on 21 May 2024
We are sorry to hear of your dissatisfaction and would like the opportunity to investigate your concerns , however your feedback is anonymous. Should you wish to discuss further , please do contact us via the Practice website. Many Thanks