The Dekeyser Group Practice
Little Fountain Street, Morley, Leeds, West Yorkshire, LS27 9ENContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing response
Rated 5 stars out of 5
by Helen Swaine - Posted on 10 November 2022
I was having a severe allergic reaction. My husband took me to the fountain medical center . The staff were amazing . I was treated in the car park initially then I was taken into the surgery. An ambulance was called and I was monitored at hospital . Fortunately I have fully recovered. It was a scary experience for myself and my family . The care I received was incredible and I am so grateful to all the staff involved .
Visited November 2022
Review titled The Dekeyser Group Practice
Replied on 16 November 2022
Thank you for your lovely feedback. We can imagine it was a very scary experience for you and your family. We are glad to hear you are fully recovered and that our staff were amazing. We will pass on your comments to our team, who are always pleased to receive such positive feedback.
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Review titled Online service
Rated 4 stars out of 5
by Anonymous - Posted on 01 November 2022
I take things literally. When booking on the app it says online face to face appointment. So at home I sat waiting for Dr to contact me. When I called the practice got told the online meant I booked online for a appointment at practice. The receptionist said no-one has ever said that . I asked about 20 people that day including the lady I saw at the practice they all said that they would of thought it was an online appointment So I am not the only one even the neurotypicals think that way Probably why the practice says that so navy people miss appointments Maybe take some accountability and change the wording so it is clear
Visited October 2022
Review titled The Dekeyser Group Practice
Replied on 16 November 2022
Thank you for posting your comment regarding our online appointment system. We are very sorry that you felt the wording wasn’t clear enough. We have taken on board what you have said and now changed the wording for the online face to face appointment and hope this is now clearer for our patients. We would like to apologise for any inconvenience we may have caused you.
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Review titled Prompt assessment by GP
Rated 5 stars out of 5
by Janet Linley - Posted on 17 September 2022
Very quick assessment by the GP of my illness and referred the same day to hospital with an appointment the next day. Cannot fault the speed and efficiency.
Visited September 2022
Review titled The Dekeyser Group Practice
Replied on 29 September 2022
Thank you for your feedback with such a positive comment regarding one of our GP’s Janet. We are happy to hear of the quick assessment our GP performed and that they referred you so promptly.
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Review titled Brilliant care
Rated 5 stars out of 5
by Donna - Posted on 14 September 2022
This morning I have been for a smear test which was explained in detail as to why it's important. I was put completely at ease. The nurse was very caring and professional and easy to talk to. The test was over and done with in a minute and didn't hurt to have done. A very positive patient centered experience thank you
Visited September 2022
Review titled The Dekeyser Group Practice
Replied on 29 September 2022
Thank you for posting your comment and lovely feedback Donna. We are pleased our nurse put you at ease explaining what the test involved and was also caring and professional at the same time. All feedback will be passed onto our staff.