The Deepings Practice
Godsey Lane, Market Deeping, Peterborough, Cambridgeshire, PE6 8DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Incredibly helpful receptionists
Rated 5 stars out of 5
by Sally Ann - Posted on 30 August 2024
Over the past 24 hours I have had to contact the surgery on 2 occasions to gain help for a relative I support. On the second occasion I also conveyed my profound thanks for help they had already provided. Both staff members were polite, caring and able to explain what they could and could not do. I did not feel rushed and their responses were appropriate, factual and compassionate. My relative has now got the help and medication they required, and a follow up appointment has also been made. Thank you
Visited August 2024
The Deepings Practice has not yet replied.
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Review titled Great service by the nurse
Rated 5 stars out of 5
by Louise Short - Posted on 08 August 2024
The service I received from the nurse was outstanding on both visits, with such care on each occasion. Also the young man on reception was so helpful in getting me a urgent appointment.
Visited August 2024
Review titled The Deepings Practice
Replied on 21 August 2024
Dear Mrs Short, Thank you very much for taking the time to leave a review, your kind words are very much appreciated. I will ensure your review is shared with the nurses, the receptionist and the wider practice team. Kind Regards Claire Deputy Practice Manager The Deepings Practice
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Review titled Very understanding of the situation
Rated 4 stars out of 5
by Chris - Posted on 12 August 2024
Was so very pleased with the review we had for my husband’s condition. The Dr was so very kind and understanding, which made everything so much easier.
Visited August 2024
Review titled The Deepings Practice
Replied on 21 August 2024
Dear Chris Thank you very much for taking the time to leave a review, your kind words are very much appreciated. Kind Regards Claire Deputy Practice Manager The Deepings Practice
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Review titled Barely fit for purpose!
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2024
My daughter arranged a face to face appointment and waited almost four weeks for this only for it to be cancelled on the day. No apology or explanation given and no alternative appointment arranged. She had to go on a waiting list for a new appointment which when she finally got one almost three weeks later, was a telephone call. Not the face to face appointment she originally had booked. During the telephone consultation the GP told her she would need a face to face appointment and to call reception to arrange one. She again went on a waiting list for an appointment only to receive two weeks later yet another telephone appointment. She tried to change this for a face to face appointment only to be told this will be on 29th August. This has been on going since 20th June. This is not in any way acceptable. To be left with any type of illness or infection for this long is quite simply dangerous and should not be allowed to happen. On a positive note, the reception staff have always been most friendly and seem to do their best with the ridiculous appointments system they must work to. They are the only people at the practice anyone can actually see as the GP’s are no where to be seen and therefore must take more than their fair share of angry/frustrated patients.
Visited July 2024
Review titled The Deepings Practice
Replied on 21 August 2024
Dear Patient, Thank you for taking the time to leave your feedback. This is very concerning to read and I would ask that you contact me directly at licb.feedback.deepingspractice@nhs.net to enable me to investigate these comments fully, as the appointment processes you have described are not ones that we work to at the practice. Regrettably, on occasions we may have to cancel appointments at short notice due to unforeseen circumstances, when this happens we will endeavour to book the patient in with a different clinician the same day, if the patient agrees. With telephone appointments, if a face to face / examination is requested and deemed necessary the GP will arrange a convenient time with the patient during the telephone call. I thank you for your kind comments regarding our reception staff and I look forward to hearing from you further to address your concerns. Kind Regards Claire Deputy Practice Manager The Deepings Practice
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Review titled Wrong Information
Rated 3 stars out of 5
by Lee - Posted on 23 July 2024
No wonder I am missing my appt. I have an aoot book several weeks ago which is coming up on the 25th. I get a text reminder telling me my appt is tommorrow 24th. Whats happening to the surgery these days? I missed my appt. 6 weeks due to confussion.
Visited July 2024
Review titled The Deepings Practice
Replied on 21 August 2024
Dear Lee, Thank you for taking the time to leave a review. Your comments are very concerning, and I would ask you to contact me at licb.feedback.deepingspractice@nhs.net with your details to enable me to investigate this. Kind Regards Claire Deputy Practice Manger The Deepings Practice
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Review titled Thorough consultation
Rated 4 stars out of 5
by Anonymous - Posted on 12 July 2024
I had been on a waiting list for a few weeks to speak with my own Dr but then unexpectedly had a call today offering me a telephone consultation with a different Dr within the next couple of hours..I received the call within half an hour..the doctor was very friendly and polite,explained everything thoroughly and has referred me for x-rays and further investigations. Thankyou to the kind receptionist who phoned me and the doctor for being so thorough.
Visited July 2024
Review titled The Deepings Practice
Replied on 21 August 2024
Dear patient, Thank you very much for taking the time to review the Deepings Practice. We very much appreciate your kind comments and are very pleased to hear of your experience here. Your feedback will be shared with the wider practice team. Kind Regards Claire Deputy Practice Manager The Deepings Practice
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Review titled Great help and care
Rated 5 stars out of 5
by Anonymous - Posted on 24 July 2024
A massive thank you to the ANP who saw me today for her fantastic help, care and attention over the last couple of weeks. She arranged an emergency appointment for me as symptoms hadn't improved and I finally got an answer.
Visited July 2024
Review titled The Deepings Practice
Replied on 21 August 2024
Dear Patient, Thank you very much for taking the time to review the Deepings Practice. Your kind comments are very much appreciated. We hope you are now feeling much better. Kind Regards Claire Deputy Practice Manger The Deepings Practice
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Review titled Extremely quick response
Rated 4 stars out of 5
by Anonymous - Posted on 17 July 2024
I have to say that I could not fault the response time to my query. I filled out a questionnaire and sent in photos (as requested) and had a rapid response from the surgery and then a telephone conversation with a GP.
Visited July 2024
Review titled The Deepings Practice
Replied on 21 August 2024
Dear patient, Thank you very much for taking the time to review the Deepings Practice. We very much appreciate your kind comments and are very pleased to hear of your experience here. Kind Regards Claire Deputy Practice Manager The Deepings Practice
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Review titled Great practice
Rated 5 stars out of 5
by Carolyn Dyer - Posted on 29 July 2024
This morning i queued and spoke to a friendly receptionist who made me a telephone appointment with a Nurse Practitioner, after my call with the Nurse I was given a face to face appointment, my mind was laid to rest and a forward appointment was given to me. I personally since joining the practice in 2021 have only good things to say about all at the practice and I’ve had a few times that I’ve needed help.
Visited July 2024
Review titled The Deepings Practice
Replied on 21 August 2024
Dear Mrs Dyer Thank you very much for taking the time to review the Deepings Practice. Your kind comments are very much appreciated, I will ensure these are shared with the wider practice team. Kind Regards Claire Deputy Practice Manger The Deepings Practice
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Review titled Great practice
Rated 1 star out of 5
by Anonymous - Posted on 22 July 2024
I have been so well looked after the deeping practice. Even though its quite stressful at times that's not their fault it's mine. My health out of my control and they are doing all that they can to look after me. I don't deserve it But with all that's going on in the world. The staff are cheerful and as helpful as ever. The dispensary team when you put in repeat prescription it's completed within the time scale they state. The drs who ring to talk aboit my health they actually appear to be listening. So kerp up thre good work. Thank you deepings practise.
Visited July 2024
Review titled The Deepings Practice
Replied on 21 August 2024
Dear patient, Thank you very much for taking the time to review the Deepings Practice. We very much appreciate your kind comments. Every patient deserves timely healthcare and we are very pleased to hear of your experience here. Your feedback will be shared with the wider practice team. Kind Regards Claire Deputy Practice Manager The Deepings Practice