The Deepings Practice
Godsey Lane, Market Deeping, Peterborough, Cambridgeshire, PE6 8DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Extremely quick response
Rated 4 stars out of 5
by Anonymous - Posted on 17 July 2024
I have to say that I could not fault the response time to my query. I filled out a questionnaire and sent in photos (as requested) and had a rapid response from the surgery and then a telephone conversation with a GP.
Visited July 2024
Review titled The Deepings Practice
Replied on 21 August 2024
Dear patient, Thank you very much for taking the time to review the Deepings Practice. We very much appreciate your kind comments and are very pleased to hear of your experience here. Kind Regards Claire Deputy Practice Manager The Deepings Practice
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Review titled Great practice
Rated 5 stars out of 5
by Carolyn Dyer - Posted on 29 July 2024
This morning i queued and spoke to a friendly receptionist who made me a telephone appointment with a Nurse Practitioner, after my call with the Nurse I was given a face to face appointment, my mind was laid to rest and a forward appointment was given to me. I personally since joining the practice in 2021 have only good things to say about all at the practice and I’ve had a few times that I’ve needed help.
Visited July 2024
Review titled The Deepings Practice
Replied on 21 August 2024
Dear Mrs Dyer Thank you very much for taking the time to review the Deepings Practice. Your kind comments are very much appreciated, I will ensure these are shared with the wider practice team. Kind Regards Claire Deputy Practice Manger The Deepings Practice
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Review titled Great practice
Rated 1 star out of 5
by Anonymous - Posted on 22 July 2024
I have been so well looked after the deeping practice. Even though its quite stressful at times that's not their fault it's mine. My health out of my control and they are doing all that they can to look after me. I don't deserve it But with all that's going on in the world. The staff are cheerful and as helpful as ever. The dispensary team when you put in repeat prescription it's completed within the time scale they state. The drs who ring to talk aboit my health they actually appear to be listening. So kerp up thre good work. Thank you deepings practise.
Visited July 2024
Review titled The Deepings Practice
Replied on 21 August 2024
Dear patient, Thank you very much for taking the time to review the Deepings Practice. We very much appreciate your kind comments. Every patient deserves timely healthcare and we are very pleased to hear of your experience here. Your feedback will be shared with the wider practice team. Kind Regards Claire Deputy Practice Manager The Deepings Practice
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Review titled Follow up
Rated 5 stars out of 5
by Gary Dullaghan - Posted on 12 July 2024
Had a blood test two days ago to assess suitability of new meds. Got a callback today and a consultation with a GP. Very satisfactory.
Visited July 2024
Review titled The Deepings Practice
Replied on 21 August 2024
Dear Mr Dullaghan, Thank you very much for taking the time to review the Deepings Practice. We very much appreciate your kind comments and are very pleased to hear of your experience here. Kind Regards Claire Deputy Practice Manager The Deepings Practice
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Review titled Review of hospital letters
Rated 3 stars out of 5
by Roger Wilson - Posted on 16 July 2024
Arranged with Surgery to get hospital letters explained in laymen’s terms, only waited a few days for Dr phone appointment
Visited July 2024
Review titled The Deepings Practice
Replied on 21 August 2024
Dear Mr Wilson Thank you very much for taking the time to review the Deepings Practice. We very much appreciate your comments. Kind Regards Claire Deputy Practice Manager The Deepings Practice
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Review titled A caring practice
Rated 5 stars out of 5
by Ray Srodzinski ¾ - Posted on 15 July 2024
I have been massively impressed by the comprehensive care and attention I have received from the staff at the Deepings Practice, particularly that of the Advanced Nurse Practitioner who has recently procured gastroscopy and endoscopy procedures for me within days of my first appointment. I was extremely anxious about my condition and the possibility of contracting cancer; the opportunity to allay those concerns almost immediately through the vital biopsies is something I appreciate greatly. The lady in question has followed up our meetings and the treatment I have received by solicitous communications via text and phonecalls. In short, she has demonstrated outstanding professional care and reduced my anxiety significantly. Thank you Deeping Practice.
Visited July 2024
Review titled The Deepings Practice
Replied on 21 August 2024
Dear Mr Srodzinski, Thank you very much for taking the time to review the Deepings Practice. We very much appreciate your kind comments and are very pleased to hear of your experience here. Please be assured your feedback will be shared with the wider practice team. Kind Regards Claire Deputy Practice Manager The Deepings Practice
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Review titled Improving
Rated 3 stars out of 5
by Anonymous - Posted on 12 July 2024
Phone call consultation was very positive and didn’t have to wait too long to speak to someone. They listened to what I needed and gave good advice.
Visited June 2024
Review titled The Deepings Practice
Replied on 21 August 2024
Dear patient, Thank you very much for taking the time to review the Deepings Practice we very much appreciate your kind comments. Kind Regards Claire Deputy Practice Manager The Deepings Practice
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Review titled Shocking lack of care
Rated 1 star out of 5
by Anonymous - Posted on 21 June 2024
My small child is currently in hospital with pneumonia. She has lost a lot of weight, had a lot of time off school and is extremely unwell. This could have been avoided if we'd received the correct support via a face to face GP appointment when I first accessed support for her, which would've picked up on her severe chest infection, listlessness, pallor, fatigue and hacking cough. Initially when I first called the practice I had missed the emergency appointments. I was then asked to complete a text message assessment in case the on call doctor had time to call me. I received a blunt text message, one sentence informing me that this case could be assessed by 'Pharmacy First'. I received a call from a pharmacist (really?), answered a few questions, then told to pick up a prescription for penicillin. My child was not seen, her chest not listened to or her presentation assessed. She started the antibiotics but three days later her condition had deteriorated. I called again and was told again there were no appointments and to go to the Urgent Care Centre. I did this, waited for hours with my very poorly child, they assessed her, she had a chest infection and was given a stronger dose of amoxicillin, which they said is usually prescribed over penicillin as it covers more infections. After the course she was no better. I called the practice again at exactly 8am, the lines were engaged, I managed to get through to the queue, only to be cut off after 30 minutes from their end, I called again, got through to the queue, waited ages, all appointments gone, was told to call 111. I did this, 111 sent me back with a referral sent separately them for me to speak to a doctor within an hour because my daughter had chest pains and was breathless. When I called the practice they said they were at capacity and that there was no one to speak to. Finally I took my child to A&E and she is now in HDU on all sorts of treatments including oxygen and steroids. I am disgusted by the policies at this practice, which seem to involve delegating cases on to other health departments so that they don't have to deal with them. There is very little care or concern shown. This week I really considered what the point of registering at a practice is, when one spends hours telephoning but can never access an appointment! What happened to the old system? That seemed to work fine; some appointments were released at 8am, a few emergency appointments were kept aside for the on call doctor, and the triage system worked well. Since COVID everything has changed, they seem to have kept the system they adopted then because of social distancing etc, but I don't understand what has changed at the practice to warrant this. Are there fewer GPs? Fewer appointments? Where do the appointments go? You can never ever get one, not even for an extremely unwell small child! There is no extra provision, some people get ill during the day too, appointments released at 8am are irrelevant!
Visited June 2024
Review titled The Deepings Practice
Replied on 05 July 2024
Dear patient, We are very sorry to hear your daughter has been unwell. I would very much appreciate it if you could contact me at licb.feedback.deepingspractice@nhs.net with your child's details to enable me to investigate this thoroughly for you, and provide you with a full response. Kind Regards Claire Deputy Practice Manager
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Review titled Shockingly Poor
Rated 1 star out of 5
by Caron Sloan - Posted on 19 June 2024
Unable to get appointments which is bad enough however, have now lost my medical exemption renewal and refuse to help me. All they say is they have sent it so its not their problem Although they cant tell me when it was sent) Have left me in a position where I have a long term medical condition that I have to either go without presciptions and become ill or pay each month. Never had any issue with previous GP surgeries in the last 25 years but since I moved to this one in November 2023, I have had nothing but issues. I am frantically trying to find another GP who will accept me out of area as the stress this surgery is causing is making me ill.
Visited June 2024
Review titled The Deepings Practice
Replied on 05 July 2024
Dear Ms Sloan, We have contacted you directly regarding your comments and would very much appreciate you considering removal of this review due to inaccuracies. Kind Regards Claire Deputy Practice Manager
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Review titled Getting appointments near impossible.
Rated 1 star out of 5
by Peter Hawkins - Posted on 04 June 2024
This practice has fallen apart. Used to be easy to get a same day face to face appointment. Now, it’s like winning the lottery. Queued in person today. Was 8 back in the queue. Also phoned and was 19 in that queue. By the time I was seen face to face, I was 14 in the phone queue and hung up. So that’s 8 in person and 5 on the phone. Yet I got the last nurse appointment late in the evening. How can they all have gone so quickly? Who’s booking them? How do people working at 8am, book anything? The only way (so we’re told) to make an appointment is phone at 8am each day or wait outside the surgery. Either there is another path that eats up the appointments quickly that most are unaware of, or a criminally low number available each day. How many appointments are available each day? What is happening to make booking appointments easier? How have things crumbled so badly in the last couple of years?
Visited June 2024
Review titled The Deepings Practice
Replied on 11 June 2024
Dear Mr Hawkins, Thank for your post. Regarding your concerns about the difficulty in securing a same day GP appointment, it is important to note that our appointment system is structured to balance the needs of all our patients. As per communications from the practice in May 2023, we needed to change our appointment system in line with the new GP contract, which focuses on continuity of care and ongoing problems. This means we have less same-day capacity than during the height of the Covid-19 pandemic, where virtually everything was a same-day appointment only. It is worth noting that our practice does not operate as an emergency service, however we do offer a number of on-the-day urgent appointments. I am very pleased to read you were given a same day appointment. Kind Regards Claire Deputy Practice Manager The Deepings Practice