The College Practice
50-52 College Road, Maidstone, Kent, ME15 6SBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled The phone system never works
Rated 1 star out of 5
by Anonymous - Posted on 03 September 2024
I just want to have my blood test result, but the related phone queue is fault…1 month ago the ‘call back’ function didn’t work, and now the ‘request for test result’ function. What can be wrong is wrong.
Visited September 2024
Review titled The College Practice
Replied on 03 September 2024
Dear Patient Thank you for taking the time to leave your review and commenting on the service you have received from The College Practice. I am sorry to read that the practice has failed to meet your expectations and as of that of a negative experience. Your comments are important to us and shall be shared with the Senior Management Team as part of our learning and development. If you would like a contact from one of our colleagues, please leave your details via the attached link (below) and one of the management team will be in contact within 3 working days. https://www.thecollegepractice.co.uk/about-us/have-your-say/compliments-and-suggestions/
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Review titled Engage Consult
Rated 4 stars out of 5
by Tracey - Posted on 02 September 2024
As much as it frustrates me I cannot get through on the phone to speak to a human I do find engage consult works extremely well - I contact the surgery this morning via engage consult and spoke with a GP within an hour or two and medication was prescribed
Visited September 2024
Review titled The College Practice
Replied on 02 September 2024
Dear Patient, Thank you for taking the time in leaving your review. All comments are important to us and something we learn from. I have forwarded your comment to our wider team. It’s lovely to read that my team are always helpful. Thank you once again.
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Review titled Administrative help
Rated 4 stars out of 5
by Michelle, Maidstone - Posted on 08 August 2024
I collected a form from the receptionist to request access to medical records. I took the form home and completed it. I had a query so called the practice for some advice. The practice was very busy and the automated message offered for someone who could call back. I received the call back within the hour and the lady I spoke to got a copy of the form I was asking about and ran through the whole form with me to ensure it was completed correctly. She was extremely helpful and didn’t rush me at all. I know this is a very busy practice and sometimes things don’t always go smoothly but I wanted to leave a review as the last couple of visits and calls I have made have been dealt with very efficiently and professionally. Thank you so much.
Visited August 2024
Review titled The College Practice
Replied on 08 August 2024
Dear Patient, Thank you for taking the time in leaving your review. All comments are important to us and something we learn from. I have forwarded your comment to our wider team. It’s lovely to read that my team are always helpful. Thank you once again.
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Review titled Fast Response
Rated 4 stars out of 5
by Louise - Posted on 30 August 2024
I completed 2 E-Consults today and both were dealt with very efficiently, within 30 minutes. I was given an appointment for my phone and a link to book in a blood test. Really great, quick response and easy to book in.
Visited August 2024
Review titled The College Practice
Replied on 30 August 2024
Dear Patient, Thank you for taking the time in leaving your review. All comments are important to us and something we learn from. I have forwarded your comment to our wider team. It’s lovely to read that my team are always helpful. Thank you once again.
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Review titled Fast professional response
Rated 5 stars out of 5
by David T - Posted on 27 August 2024
Last Wednesday evening I had a very uncomfortable night as I had contracted a painful infection. Thursday morning I submitted an Econsult form and 15 minutes later was phoned by Albion Place surgery. They arranged for me to see a Doctor two hours later, where I was given a prescription. The outcome is that I am feeling much better and my recovery is nearly complete. Thank you.
Visited August 2024
Review titled The College Practice
Replied on 27 August 2024
Dear Patient, Thank you for taking the time in leaving your review. All comments are important to us and something we learn from. I have forwarded your comment to our wider team. It’s lovely to read that my team are always helpful. Thank you once again.
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Review titled fair practice
Rated 4 stars out of 5
by Reginald morris - Posted on 06 August 2024
me and my wife received a request for us to receive a injection for a (rsv) vaccine we are going to refuse because we live in allington and the option given to us as always was albion surgery or College practice we can walk to our local surgery but the others is Two buses or a Taxi perhaps in future we can go to our local one. Just a suggestion.
Visited August 2024
Review titled The College Practice
Replied on 08 August 2024
Dear Mr Morris, Thank you for leaving your feedback. I can see that you have spoken to a member of our team and you now have appointments for yourself and your wife at our Allington site for the RSV vaccine and all is resolved. This is pleasing to hear. Please do contact the surgery and request to be added to one of my speak out sessions if you have any further concerns. Kind Regards The College Practice
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Review titled Horrible GP
Rated 2 stars out of 5
by Inna - Posted on 27 August 2024
I registered my two children at this College medical practice in March 2024, and provided the children's vaccination history in writing. We changed residence and had to register with this horrible clinic. We were previously registered with Bearsted medical practice and were completely happy and satisfied. In July they sent me a text saying they had booked my son's vaccination, date and time. We attended but the nurse refused to administer the vaccine because my son's vaccination history was not on the database. On the same day I sent the document of his vaccination history to the receptionist's email. She confirmed that she had received it. On 10 August, I came to the clinic with my son's vaccination history document and asked to book a vaccine for him as soon as possible. The receptionist scanned the document and returned it to me. She asked me to give her time to enter it into the database On 27 August I came to the clinic again to book the vaccine for my son. The receptionist, a young Arab woman wearing a burqa and glasses, said that they had not yet scanned his vaccination history and she could not book a vaccination for him. She did not say how long it would take for his vaccination history to be entered into the database. She said I had to wait. I have already been waiting since March. Horrible staff performance. Do they get paid for such poor quality work?
Visited August 2024
Review titled The College Practice
Replied on 27 August 2024
Dear Patient Thank you for taking the time to leave your review and commenting on the service you have received from The College Practice. I am sorry to read that the practice has failed to meet your expectations and as of that of a negative experience. Your comments are important to us and shall be shared with the Senior Management Team as part of our learning and development. If you would like a contact from one of our colleagues, please leave your details via the attached link (below) and one of the management team will be in contact within 3 working days. https://www.thecollegepractice.co.uk/about-us/have-your-say/compliments-and-suggestions/
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Review titled Quick and thorough
Rated 3 stars out of 5
by Candyce Brockwell - Posted on 08 July 2024
I used engage consult to contact my GP. The only issue I had with this was when I replied yes to a certain question. I was then directed to call the practice, which I did. This call resulted in being told that I had to use engage consult to enable them to triage my case. This was frustrating and I had to change my answers to leave my notes. Needles to say the GP called me quickly, prescribed appropriate medication with follow up and I was very pleased with the service.
Visited July 2024
Review titled The College Practice
Replied on 17 July 2024
Dear Patient, Thank you for taking the time in leaving your review. All comments are important to us and something we learn from. I have forwarded your comment to our wider team. It’s lovely to read that my team are always helpful. Thank you once again.
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Review titled FantastiService
Rated 5 stars out of 5
by Antonio Forzoni - Posted on 18 July 2024
Service above and beyond , this lady was 100% committed brilliant phone manner actually calmed me down from a traumatic situation. Highly recommended
Visited July 2024
Review titled The College Practice
Replied on 08 August 2024
Dear Patient, Thank you for taking the time in leaving your review. All comments are important to us and something we learn from. I have forwarded your comment to our wider team. It’s lovely to read that my team are always helpful. Thank you once again.
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Review titled Wrong date booked, no follow up
Rated 1 star out of 5
by Anonymous - Posted on 15 July 2024
I summited my case thru e-consult and my appointment was 2.5 weeks after that. The first mistake they made was, I received 2 confirmation texts but they showed two different appointment dates. I could only clarify by going to the clinic in person because you can never talk to a real person on their phone line. The second mistake: The receptionist told me that I was going to receive a link to book my blood test. After a week, I still received nothing… Just tried to call them for the blood test link. After waiting for 1 hour 5 minutes, no one picked my call. The system voice message said you can press ‘0’ to leave your contacts so that they can call you back later, but this function doesn’t work at all… I feel so stressful after experiencing all of these… Am I the only unlucky one?
Visited July 2024
Review titled The College Practice
Replied on 17 July 2024
Dear Patient Thank you for taking the time to leave your review and commenting on the service you have received from The College Practice. I am sorry to read that the practice has failed to meet your expectations and as of that of a negative experience. Your comments are important to us and shall be shared with the Senior Management Team as part of our learning and development. If you would like a contact from one of our colleagues, please leave your details via the attached link (below) and one of the management team will be in contact within 3 working days. https://www.thecollegepractice.co.uk/about-us/have-your-say/compliments-and-suggestions/