The Coatham Road Surgery
18 Coatham Road, Redcar, Cleveland, TS10 1SRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled What an improvement
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2023
I never normally can get an appointment at this practice but since its been taken over it has improved a lot. Keep up the good work.
Visited November 2023
The Coatham Road Surgery has not yet replied.
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Review titled Excellent attention
Rated 5 stars out of 5
by Anonymous - Posted on 17 August 2023
No waiting in a long que for the appointment. The doctor was excellent in listening to my symptoms . He referred me to necessary apparttments while I was in the surgery. Each time I have seen the doctor his care and professionalism has ensured my quality of life has improved.
Visited August 2023
The Coatham Road Surgery has not yet replied.
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Review titled Can’t fault this practice
Rated 5 stars out of 5
by Stephen wedgewood - Posted on 18 July 2023
Amazing care and follow up by practice doctor. Found all the team helpful, friendly and efficient, taking time to thoroughly examine and listen.Prompt action resulting in getting treatment in hospital.
Visited June 2023
The Coatham Road Surgery has not yet replied.
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Review titled generally poor practice
Rated 2 stars out of 5
by Anonymous - Posted on 19 April 2023
I've been with this surgery over 30 years and have never known it to be as bad as it is now for getting to see a doctor. 8 a.m. only calls for an appointment. That is ridiculous in my opinion. The nurses themselves are very good and helpful. Reception. Well, I think they only state what they are told by management regard appointments, otherwise they try to be helpful. I think this surgery needs an overhaul at the top.
Visited March 2023
The Coatham Road Surgery has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2023
Have been with this practice nearly 20 years, and have seen it go downhill very quickly, cannot get an appointment at all, even when I ring early on a morning, came out of hospital couple of weeks ago, I needed some new medication for my breathing, as advised by my consultant from the hospital, but still couldn't get an appointment till 3 days later and even that was not with a GP but nurse practitioner, disgusting, when you get told by a top consultant to see a GP, that should be honoured, but I still can't get an appointment, it's a disgrace when even hospital consultants get ignored by GP receptionists. I also do not appreciate the receptionists looking at my medical records. What ever happened to patient confidentiality??? This GP practice is an absolute joke, no matter how many times I ring up or even go into the surgery itself, I get told No Appointments, no wonder people end up in hospital because this surgery does not give it's patients the quality of care they deserve.
Visited September 2022
Review titled The Coatham Road Surgery
Replied on 21 March 2023
Further to your post, we are very sorry to hear that you have not had a good experience with our Surgery on this occasion. It appears you visited the surgery in September 2022 and since this time a lot of things have changed including a change in management. I would like to assure that all practice staff understand and follow the principles of confidentiality in their day to day practice. We are continuously striving to improve our patient experience and if there is anything we can assist you with, please do not hesitate to contact the Practice Manager at the Surgery.