The Centre Surgery
Hill Street, Hinckley, Leicestershire, LE10 1DSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Kind, quick and caring.
Rated 5 stars out of 5
by Elbe - Posted on 27 June 2024
Registering was so easy and quick, staff were so kind especially when calling! Kind towards trans people like myself and overall comfortable and friendly. Definitely the nicest GP experience I've had!
Visited June 2024
The Centre Surgery has not yet replied.
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Review titled Can I book to see the GP ? “No”
Rated 1 star out of 5
by Anonymous - Posted on 24 November 2023
What sort of GP surgery will not let you boom to see the GP - even several weeks in advance ? - “ ring that day at 0800am to book that day or you can’t see a GP” - this clearly smacks of second rate officius poor NHS service - if there was another local GP I would move - let’s be clear - if you do get to speak to any GP that are great ! But it is next to impossible for people who work for a living to get a booking - Shocking policy
Visited November 2023
Review titled The Centre Surgery
Replied on 06 December 2023
Thank you for your review. GP's are no longer the only clinician available within Primary Care. As we are a small surgery, our team of three salaried GPs operate as the 'On-Call' clinician on the day. This means they are the emergency doctor and their appointments are on-the-day only. Most appointments do not require a 'GP' review and can be dealt with by other members of the clinical team such as, ANP's who can prescribe and refer. We have a full team of trained ANPs, Pharmacists, and Paramedics who all have pre-bookable appointments up to three months in advance. GP appointments will always be offered where they are required, however in order to retain our capacity for patients who do need to see a GP, ailments which can be dealt with by other members of the team will be signposted to them.
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Review titled Not designed for real life
Rated 1 star out of 5
by Anonymous - Posted on 23 February 2023
The solution to everything is to queue up at 0800 in the appointment lottery. If you're retired or unemployed it might be fine. But do you have to be at work at that time? Doesn't matter, queue up. If you don't get through the lottery today? Simple, queue up again tomorrow. 19th century practices, no apparent ability to do solve any of the problems it creates.
Visited February 2023
Review titled The Centre Surgery
Replied on 06 December 2023
Thank you for your review. Whilst our on-the-day appointments open at 08:00am each day, we do offer pre-bookable appointments up to three months in advance. You can ring at any time from 08:00am - 18:30pm to book a pre-bookable appointment. Regards, The Centre Surgery
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Review titled A positive experience
Rated 5 stars out of 5
by Alsy - Posted on 07 January 2023
My GP referred me to the surgery. Have just had my appointment and must say it was a positive experience. The reception staff were very nice and helpful. I was seen by a doctor within 5 minutes of arriving. The doctor was very pleasant and professional. I was prescribed medication, that I collected from the pharmacy next door. From entering the surgery to leaving the pharmacy took no more than 25 minutes. After reading the previous reviews I felt relieved to have had a positive experience and decided to leave feedback.
Visited January 2023
Review titled The Centre Surgery
Replied on 06 December 2023
Thank you for your review. We are pleased to hear that you had a positive experience at our Surgery. We will feed this back to our staff. Regards, The Centre Surgery