The Broadway Medical Practice
Springwell Road, Sunderland, Tyne and Wear, SR3 4HGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Dreadful unprofessional practice
Rated 1 star out of 5
by Anonymous - Posted on 05 August 2024
I was seen by a GP with my mental health, and she had very little empathy or understanding. Very disappointed. .
Visited July 2024
The Broadway Medical Practice has not yet replied.
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Review titled Right to choose
Rated 1 star out of 5
by Heidi - Posted on 30 June 2024
Really disappointed with the way my referrals have been handled. Been trying to get referrals through RTC since February and it still has not been done. Excuse after excuse and false information given to me along with snide comments left on my record by the GP. Really unprofessional. RTC is a legal right and should not be withheld nor should there be attempts to obstruct it. I certainly do not recommend and am actively searching for a better practice for my family
Visited June 2024
The Broadway Medical Practice has not yet replied.
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Review titled Practice nurse
Rated 5 stars out of 5
by Tania Peters - Posted on 15 February 2024
Today I attended with my teenage son who has autism to see the practice nurse for ear shringing. I was initially worried how he would be but the nurse was absolutely amazing with him and very friendly and really made him feel comfortable, she was very informative and explained each step thoughly.
Visited February 2024
Review titled The Broadway Medical Practice
Replied on 19 February 2024
Thank you for your lovely feedback we will pass this onto the practice nurse. Kind regards Broadway Medical Practice
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Review titled First class service
Rated 5 stars out of 5
by Judith Taylor - Posted on 08 August 2023
I have only been a patient of this practice for a short while but I must say they provide a first class service. Staff extremely polite. Clinical care is timely and exceptional. Every query is responded to in a timely manner and nothing it ever too much. You are all a credit to the NHS keep doing what you do well!
Visited August 2023
The Broadway Medical Practice has not yet replied.
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Review titled Silly appt booking
Rated 3 stars out of 5
by Robert usher - Posted on 05 April 2023
How stupid is the appointment system. Fully booked to see a GP for 2 weeks and they can only book 2 weeks ahead! Ring us back next week. Practice should either get a new full month diary or a new computer that will allow appointment booking more than 2 weeks ahead. This is really basic stuff! It's just silly!!!
Visited April 2023
The Broadway Medical Practice has not yet replied.
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Review titled Exceptional service
Rated 5 stars out of 5
by Judith Taylor - Posted on 06 April 2023
I had cause to visit the surgery yesterday feeling very unwell. From the minute I stepped in the door the service was exceptional. Staff polite,pleaaant professional and knowledgeable all the qualities you need for reassurance when you feel poorly. Thank you to you all and continue doing what you do best x
Visited April 2023
The Broadway Medical Practice has not yet replied.
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Review titled Rubbish practice
Rated 1 star out of 5
by Mrs Julie Douthwaite - Posted on 16 March 2023
Cannot get an appointment, unless it's for an emergency. Eventually got an appointment but had to wait 2 weeks. Symptoms got worse in that time period, so I completed an online eConsult form to be assessed sooner. I rang the practice the next day as they hadn't sent a confirmation e-mail back to me. No-one had reviewed my eConsult form but I was offered a cancellation appointment for the next day. I got to my appointment 5 minutes early but then waited 40 minutes to be seen by the doctor. I am very disappointed & annoyed with this practice & will be looking to transfer to another one. Being a retired National Health Service professional who worked in Healthcare for over 20 years & who collaboratively worked the Clinical Commissioning Group, I would expect the practice to provide a better service.
Visited March 2023
The Broadway Medical Practice has not yet replied.