The Bowery Medical Centre
Elephant Lane, St. Helens, Merseyside, WA9 5PRContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about The Bowery Medical Centre.
Reviews
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Review titled Good Practice
Rated 5 stars out of 5
by Kathleen Swinton - Posted on 13 August 2024
I had my yearly medical review with the Nurse Who did my diabetic foot check, weight and blood pressure. She then went through all my blood results and was very informative, encouraging me to keep to a healthy diet and look after my feet. My appointment was very relaxed and not rushed and I felt very confident with the advice that I was given, and was assured by her professional but friendly attitude. Thank You.
Visited August 2024
The Bowery Medical Centre has not yet replied.
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Review titled Phoning the surgery
Rated 4 stars out of 5
by Anonymous - Posted on 12 September 2023
Rang 5 times on 11/09/23 ar different times throughout the day between 9-5.30 pm . Every time engaged. Rang out on normal tone at 5.30 for around 3 minutes and then just went off . This happens a lot on other occasions . Needs to go to a message facility or a call back system if the surgery is open . Needs to be more administrative assistance during am peak hours as difficult to get through . I will try again today .
Visited September 2023
Review titled The Bowery Medical Centre
Replied on 13 September 2023
Many thanks for taking the time to write this review. Thank you for your feedback with regards to the telephone system. We are currently in the process of changing the system and are introducing a call waiting system. This will be in place within the next couple of weeks. King Regards Practice Manager
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Review titled Ok Surgery, Some Improvements Needed
Rated 3 stars out of 5
by Anonymous - Posted on 06 May 2023
Generally a good experience at this surgery. A number of points that let them down at this stage is: 1. Bed side manner of one in particular gp is horrendous and needs to improve significantly, all the other staff there are lovely and helpful, its a shame this one gp lets the whole service down. He really does need to improve his attitude. 2. There new online system Patchs is completely useless and needs revisiting, it is never available you go on it at 8am and there unavailable, does not matter what time of day you visit it, never accessable, even for simple admin requests which dont need a gp or nurse to review. fix it please the old eConsult service was far superior and accessible, this new service os proving to be a backwards step.
Visited May 2023
Review titled The Bowery Medical Centre
Replied on 09 May 2023
Dear patient, Thank you for your comments and please be assured that they will be reviewed and discussed with the practice team for any areas of learning. Please can you contact the surgery and ask to speak to the Practice Manager providing full details so we can investigate this matter for you. Many thanks Practice Manager
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Review titled Useless online service
Rated 2 stars out of 5
by Anonymous - Posted on 16 May 2023
Absolutely useless, online service! Doesn’t matter what time of day you use there Patchs system it’s never accessible never available, it can 8am on the dot, it can be anytime if day during practice hours it’s never available! Why bother have an online function if it’s never on or never available! Can’t even request simple admin functions through it. No wonder why additional pressures elsewhere in the nhs exist, when go practices like this make there services and facilities so inaccessible.
Visited May 2023
Review titled The Bowery Medical Centre
Replied on 18 May 2023
Dear patient Many thanks for taking the time to complete a review. We are very sorry that you have encountered issues with our online system. We have raised this issue with the provider of our online consultation service. If you would like to discuss further please contact the practice and ask to speak to the Practice Manager. Kind regards Practice Manager.
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Review titled Felt very much at ease with the doctor
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2022
My doctor made me feel very comfortable talking and was very supportive she listened and helped in so many ways she said I needed counciling with my anxiety about my sister having lung cancer
Visited October 2022
Review titled The Bowery Medical Centre
Replied on 12 December 2022
Dear Patient Thank you for your recent positive review on NHS choices I will share with the wider team. If you would like to discuss further please contact the surgery Kind regards Faye Dixon Practice Manager