The Barkantine Practice
Barkantine Centre, 121 Westferry Road, London, Greater London, E14 8JHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Susan - Posted on 15 January 2023
I have always had excellent professional service from this practice. I feel cared for and have never had problems with the service provided. The advise I received at short notice during the weekend to go straight to A&E, was critical to my health and appreciate the quick response.
Visited December 2022
Review titled The Barkantine Practice
Replied on 26 April 2023
Dear Susan, Thank you so much for taking the time to leave a review. We are delighted to hear about your positive experience with the practice. We are delighted that you feel cared for by the practice. I will share this with the practice to let them know to keep up the amazing work. Best wishes, Sanjoy Ghosh Assistant Practice Manager
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Review titled Unable to see my GP
Rated 2 stars out of 5
by Ricardo Martins - Posted on 13 October 2022
I have filled out an online form earlier this morning and left notes on it asking to be seen urgently by my GP. My coughing has worsen lately and was advised by the Dr of my Company through a video call that I must be seen by my GP today. No reply obtained yet by this practice, it's almost 5pm, 13/10/2022 and no answer. I called the gp practice and waited on the line for about 1hour until the receptionist answered. After explaining the situation I was told that I would need to wait until 48h for someone to review my request. I asked to speak with the GP as it was urgent case. I was put on hold and later informed that GP could not attend and would need to wait or call 111. This is totally unacceptable, when we require to see a gp at this practice we are completely lost without any help. I was told to call 111. The service is designed in such a way that demotivates a patient to see their gp. I will proceed further with a complaint.
Visited October 2022
Review titled The Barkantine Practice
Replied on 31 May 2023
Thank you for posting a review. I am very very sorry to hear about your disappointment with us. We can see from our records that you have recently spoken with your GP. I hope that you have been listened to and it was resolved. Please do not hesitate to contact me at (nelondonicb.barkantine@nhs.net) if you would like to raise or discuss any other issues in detail.
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Review titled Online communication and follow up care is very efficient
Rated 5 stars out of 5
by Brendan Jones - Posted on 06 October 2022
The online consultation process is very efficient with an almost immediate response and then GP telephone conversation within the promised 48 hours. Using the repeat prescription service for years now has been simple and yesterday I requested medication at around 19:00 hours which was approved by 09:30 the next morning meaning that I was able to collect any time after that, which is truly efficient.
Visited October 2022
Review titled The Barkantine Practice
Replied on 10 October 2022
We are incredibly grateful that you took the time out to leave us a 5-Star review. I will share this with the practice team to let them know to keep up the amazing work. Best wishes Anne Namgbeh Complaints Manager