The Bailey Practice
Comley Bank Site, 46 Ravenswood Road, London, E17 9LYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unprofessional recepcionist
Rated 1 star out of 5
by Anonymous - Posted on 09 June 2023
The recepcionist is rude and has no empathy and listening skills. Back in October I told her I was not able to make a test on a certain date because I was away, and she assumed I was not living in Walthamstow and deregistered me without any explanation. I was shocked as I had no access to my medical records anymore, so I called them and she said I had to register again although I never moved out of Walthamstow. I was appalled with her rudeness and coldness. I have a medical problem and she completely ignored my request. The Doctors in this practise are great professionals, extremely kind and human, unlike the recepcionist. I kindly request my registration back.
Visited June 2023
Review titled The Bailey Practice
Replied on 19 April 2024
Dear patient Thank you for sharing your feedback with us So sorry to read this review - please contact the surgery and request to speak to the Practice Manager so we can investigate your review. Kind Regards.
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Review titled Receptionist need to be more professional
Rated 2 stars out of 5
by Anonymous - Posted on 06 June 2023
The Bailey Practice is built up of families & have been with them quite some time. In saying that, the receptionist is quite rude and have no phone etiquette. Why do I need to explain my personal reasons why I need an appointment. Why do I need to go in depth for you to decide if I should be seen asap or not. I think the Bailey Practice need to reevaluate these steps and change the way they’re going about it. Each time you call she’s giving you an appointment 2wks later or out of hrs contact details. What good are these information going to do. And this is why you get unnecessary patients at A&E because of failure to visit your GP practice.
Visited May 2023
Review titled The Bailey Practice
Replied on 19 April 2024
Dear patient Thank you for sharing your feedback with us So sorry to read this review - please contact the surgery and request to speak to the Practice Manager so we can investigate your review. Kind Regards.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2023
Fantastic GP doctors are so detailed and clear instructions. Even though they must be busy they take their time and listen. Such brilliant doctors. Thank you for your care
Visited February 2023
Review titled The Bailey Practice
Replied on 19 April 2024
Dear Patient Thank you for your positive feedback I will ensure that this is forwarded to the GP team. Kind Regards