The Arch Medical Practice
Hulme Medical Centre, 175 Royce Road, Hulme, Manchester, Greater Manchester, M15 5TJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 20 October 2022
I rang up this morning and was given a face to face appointment within 3hrs. Arrived at the surgery in good time and had my appointment on time with a great doctor. The NHS have received some bad press recently for getting doctors appointments, can only comment on my experience and that has been excellent - what ever the Arch Medical team are doing at the moment …. Keep it up, excellent service and cannot recommend enough. Well done.
Visited October 2022
Review titled The Arch Medical Practice
Replied on 13 April 2023
Dear Patient Thank you for taking the time to provide us with such positive feedback. The NHS is currently under immense pressure so to receive a review as fantastic as yours, will go a long way in boosting our teams morale. Many thanks Lesley Hyde Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 08 September 2022
I have been with the arch medical practice for almost 19 years now. although my previous gp retired, however of recent the gp who attended to me offered great service. he was approachable and explained in detail of what he was going to do. He went all out of his way that I got the appointments, I needed as my health situation had been lingering on for almost 2years, due to covid-19. as a health profession myself, I was grateful that I finally could book appointments on my day off, as it is extremely had with my busy life. The receptionist, were also approachable. The practice is more welcoming.
Visited September 2022
Review titled The Arch Medical Practice
Replied on 13 April 2023
Dear Patient Thank you for taking time to write a review of our Practice. I am thrilled to receive such positive feedback. Our whole team work extremely hard so I will be sure to share this review with them as they will be very grateful to receive such high praise. Many thanks Lesley Hyde Practice Manager
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Review titled Terrible service
Rated 1 star out of 5
by William Scott Bellamy - Posted on 23 September 2022
I feel a little lost at the moment as the receptionist keeps telling me to go to a walk in centre or a pharmacist as I didn’t call at 8am. The walk in centre is confused and have told me I need to see a GP which you can’t do unless your lucky and call them exactly at 8am in the morning, if not you’ll have to try again tomorrow. The receptionist is rude and unhelpful but feel it’s a problem with poor management rather than solely the receptionist team. I just needed an eye infection checked out but think I’ll be stuck with it for another month. Terrible managed and a waste of time and space, convinced it’s a scam.
Visited September 2022
Review titled The Arch Medical Practice
Replied on 13 April 2023
Dear Mr Bellamy Thank you for taking the time to provide us with some feedback. I am so sorry to read that you have found one of our receptionists to be rude and unhelpful. I would like the opportunity to discuss your experience in more detail with you to try and understand what went wrong and to restore your faith in the Practice. Please feel free to reach out to me by calling the Practice on 01612260606 or by e-mailing gmicb-mh.archmedicalpractice@nhs.net I look forward to hearing from you. Kind regards Lesley Hyde Practice Manager