The Allum Medical Centre
Fairlop Road, Leytonstone, London, Greater London, E11 1BNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Another complaint about the appointments process
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2022
I was a patient at the Allum practice from 1987 to 2000 and then from 2011 until now. I have been very few times in recent years and a lot of this is to do with the impossible appointments process. I have said this to the GPs. When you do get to see a GP they are extremely good but trying to get an appointment is off-putting. I left in tears today. I don't blame the reception staff but the system is ridiculous and serves no- one.
Visited September 2022
Review titled The Allum Medical Centre
Replied on 22 September 2022
Dear Patient Thank you for your feedback. I am extremely sorry for your experience and that you were upset. Please contact me to discuss further. Regards Gill Charters Governance Lead
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Review titled Poor Triage Experience
Rated 1 star out of 5
by Chanelle - Posted on 08 September 2022
Yesterday I called and explained I was experiencing headaches, sore throat, body aches and general fatigue over the weekend. I explained my throat had become worse, with me experiencing pain when I swallow and I had white spots on my tonsils. I was told I'd receive a call back the same day, but I didn't. When I called the Allum Practice about it this morning, I was told I was called on my house phone twice and there was no mobile number on the system. This is not true, as someone in employment I always receive calls back via my mobile. I received a call last month on my mobile from a doctor. Today I was told there was nothing they could do and I would have to call back at 8am due to their mistake
Visited September 2022
Review titled The Allum Medical Centre
Replied on 22 September 2022
Dear Chanelle Thank you for your feedback. I have managed to contact you and you have told me that you have been seen by a clinician and prescribed the necessary antibiotics and you are feeling much better. I have spoken to members of staff and we apologise for any distress that you might have been caused. Please contact me if there are any further problems. With best wishes Gill Charters Governance Lead