Tettenhall Medical Practice
Lower Street, Tettenhall, Wolverhampton, West Midlands, WV6 9LLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Why does nobody answer the phone
Rated 1 star out of 5
by Anonymous - Posted on 22 July 2024
Why after going going through the menu on the phone for 20mins does it then ring out constantly for over 10mins some times longer before someone answers the phone sometimes no body answers it then if your lucky enough you get to make a appointment after being told there are super busy only to walk straight into a empty waiting room ? Then after seeing the doctor your told to make appointment on your way out for a blood test only to be told at reception they don't book blood tests and they will send me a link via txt message ? But I am stood at reception where you work with your computer in front of you yet you are unable to use it to book a blood test but use said computer to sent a txt lknk so I then have to wait for link to my phone and when I do get the link its states the earliest appointment is October the 1st the problem being is today is 22rd of July and I can't receive any medication for my illness until its been confirmed by a blood test in over 3 month's time how is that going to help me get the right medical aid that i need now while im suffering this is a perfect example on how disjointed the nhs as become and is the main reason why your staff feel under pressure and get shouted at because of the above happening on daily basis with little to no commonsense the simple answer would be to re open tettenhall wood to full time and re staffing it so then every one could get a appointment in a reasonable time instead of waiting nearby 3mths for a blood test instead of trying to cram everyone into a already overcrowded surgery that can't cope
Visited July 2024
Tettenhall Medical Practice has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by CBM - Posted on 28 June 2024
I needed help for my elderly wife. Called the practice at 08.20. Receptionist arranged Rapid Intervention team who arrived within 30 minutes. Assessment done and Paramedics were called who then arrived 30 minutes later. All round excellent service from everyone involved.
Visited June 2024
Tettenhall Medical Practice has not yet replied.
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Review titled very poor service reception not helpful
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2024
having been trying to get an appt for 2 months for my smear as i work full time and have one day off a week can not get appt even with asking for other days told have staff on holiday staff doing courses was told to go else where to get sorted, then i said i should not have to go else where for an appt was told that it my choice not a very good service at all
Visited May 2024
Tettenhall Medical Practice has not yet replied.
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Review titled Recent experience
Rated 3 stars out of 5
by Martin Joseph Bristow - Posted on 26 April 2024
I requested that the results of a blood test I had on Tuesday 23rd of April conducted at the local hospital available for me online. The response did not address this question
Visited April 2024
Tettenhall Medical Practice has not yet replied.
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Review titled What can I say rude staff
Rated 3 stars out of 5
by Molly - Posted on 18 June 2024
The receptions are very arrogant when you been waiting up to hour to get threw it’s like they couldn’t care less done of them idont line most of them ! There’s a be problem with manners iPhones them one day in practice when nobody on the phone. It was ringing out and I watched them talking nobody answered 15 mins I waited I was sitting in waiting room , also three weeks for appointment ? The drs never see same ones plus they don’t give proper diagnosis’s especially if you have ongoing health problems out it all down to the health problem not listening to patient enough
Visited April 2024
Tettenhall Medical Practice has not yet replied.
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Review titled Decline of Lower Green Medical Centre
Rated 1 star out of 5
by Roy Bird - Posted on 27 February 2024
I have been with this practice for nearly 70 years and I have never known it so poor. I was instructed by my GP to book an appointment for myself and my Wife the following day. I came down to the practice and spoke to the receptionist who firmly advised me that what my GP had requested was unreasonable and after searching the book advised me the best they could do for me and my Wife ( who is Terminally ill ) was 3 weeks. What has this wonderful practice come to. Roy Bird
Visited February 2024
Tettenhall Medical Practice has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Helen - Posted on 20 December 2023
Telephoned the practice just after 8.00 am and receptionist arranged a telephone appointment for me. GP called me back before 9.00 am and was very helpful. He sent a prescription straight away to the pharmacy. Couldn’t have asked for better service.
Visited December 2023
Tettenhall Medical Practice has not yet replied.
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Review titled Used to be great - not anymore :(
Rated 2 stars out of 5
by Anonymous - Posted on 11 July 2023
Most of the doctors have left after long years of service and now every time I go, I see someone different who I have never met before. It takes ages to get through on the telephone, the reception staff are rude and the doctors always run late for appointments. The doctors are thorough and good in my opinion but you don't see that person again so there is no relationship building and each appointment takes ages because they have to read through notes to get a feel for your medical history. It's such a shame - the practice used to be great.
Visited July 2023
Tettenhall Medical Practice has not yet replied.
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Review titled Excellent surgery, fantastic reception and GP staff
Rated 5 stars out of 5
by Jo H - Posted on 21 April 2023
Called at 8am phone answered immediately, extremely helpful receptionist, booked me a face to face appointment for this morning, saw a wonderful GP, took her time, very caring, very through and sympathetic to my poorly daughter, went over and above to help her and me, follow up appointment booked again face to face next week. Called again later due to change in symptoms, had great advice from the receptionist who called me straight back with advice from the GP, had wonderful service to all involved in my daughters care today. Thank you all for taking your time and looking after my daughter. I work in the NHS and it’s very quick to criticise, and easy not to leave good feedback, it’s a very tough job right now and you should all be really proud of the care and support you have given to me and my family. Thank You
Visited April 2023
Tettenhall Medical Practice has not yet replied.